The customer representative Najo went over and beyond my expectations. He gave me a call when a…read morevehicle came in. I was looking for a Bronco 2, I had previously rented one but had to return it for a vehicle recall. He knew I liked the vehicle I previously rented and wanted to make sure I was satisfied. Was very surprised when he remembered my concerns and called me when was very available.

Stopped renting from this place cars were consistently dirty and staff was hard to find. Gave…read moreanother try today and was impressed. Under new management and it shows.

Garret made our vacation happen. I screwed up the reservation, and Garret pulled it all together…read more I have never been happier with a rental car company It's the people that make the business.

I had a great experience at this location! Everyone was super friendly, and when I told them I was…read moregoing camping up north, they gave me a couple different options to choose from for a good SUV. I'd definitely rent from here again

Hertz rented me a Chevy Equinox while my car was in the shop. It was a lemon. The battery died…read moretwice - both times before the morning school run. I contacted the Brighton location (as that was where it was due to be returned), who said they were not responsible for helping me. I got through to roadside assistance who jump started the car, but within the hour it had failed again. More time on the phone to get a tow truck out. Belle Tire tested the battery but said it wasn't damaged so they knew Hertz wouldn't let them replace it. Why didn't Hertz offer to swap it for another car at this point? The day I was to return the car, the battery died again. I rang roadside assistance and told them to tow the car to the Brighton location as that was supposed to be the drop off point. Within the hour I received an irate phone call from Hertz at Brighton wanting to know why I had sent them a dead car. 'Yes. Inconvenient isn't it?' I replied. I let the guy know that I was unhappy about the car and wanted a refund. His words were ' yeah, that's not going to happen, why do you think this is our responsibility? And why didn't you contact us in advance about the faulty car?' Listen mate, my call log shows exactly how many times I called your location's number. It just links back to the automated system, and then the AI bot Hayley, and finally to you, who abnegated responsibility time and again. I thought Hertz was a reliable company with reliable vehicles. I was wrong.

If I could give zero stars, I would. The Hertz in Brighton, Michigan has completely lost my…read morebusiness. As a government employee with 25+ years of public service and a business owner, I know what professional, respectful customer service looks like -- and this location delivers the exact opposite. Because I don't use a credit card, I've been treated with disrespect and condescension here multiple times. On one prior rental attempt, I used a company discount code without credentials in hand, and instead of handling it professionally, staff treated me as if I was being dishonest -- which was insulting and completely untrue. Ever since, every interaction at this location has made me feel looked down upon. The final straw came with my most recent rental (Record: H43482880, Vehicle: 2025 KIA Soul). I rented on August 14, 2025 and returned the car the next day, August 15, 2025 at 1:38 PM. The office was closed with only a sign saying staff were "in the field," so I followed instructions and left the key. To this day, I have received no receipt, no call, no acknowledgment of my return. This is not just bad service -- it's negligence. If a company can't manage something as basic as processing a return and issuing a receipt, then it shouldn't be in business. Hertz's lack of accountability, poor record-keeping, and dismissive staff behavior show a complete disregard for customers. I will never rent from Hertz again, and I plan to share this experience with my network of over 4,000 followers so others know how this company treats paying customers. Do yourself a favor -- avoid this location, avoid this company. Respect and professionalism are not optional in customer service, and Hertz failed at every step.

Best customer service around! I first rented from here about 5+ years ago. My husband & I are…read morerestoring an old farmhouse & we wanted to refinish the original hardwood floors. The staff taught me the difference between a drum sander & an orbital sander as well as how to use both. Based on my square footage of flooring the sent me home with more than enough sanding material to get the job done but only charged me in the end for what I used. At one point in the process I got nervous that I was doing something wrong so I called them on the phone & they took the time to talk me through the process once more. Now my husband & I are remodeling a commercial retail space & when we found out that we could save a lot of money by doing the floors ourselves we turned back to Chets. We rented a tile stripper to help remove over 800+ sq. ft. of ceramic tile. Unfortunately the machine didn't tackle the job the way we hoped & we had to chisel the tile up by hand. When we returned the machine & shared our story they refunded our rental fee with a sincere apology that the machine hadn't worked out for us. Amazing! Moving forward, any time we need to rent machines we will definitely go to Chets for their selection, the ability to make reservations in advance & customer service.

The only used car dealer I trust. As a family, we have bought three cars from Conley Auto. the…read morefirst 2 cars lasted well past 200k miles. I'm still driving the third car and have put over 60k more miles on it without any issues beyond normal maintenance.

Rented a Penske truck with tow dolly and the owner stayed open past operating hours as well as…read moreproviding a tutorial on hooking up the tow dolly. Made it simple and easy to drive away. Made us confident that we would reach our destination without any worries. These guys do know what they are doing and customer service was spot on.

Excellent vehicle, excellent customer service and excellent price. Kayla and Sam were very…read morehelpful. We rented a minivan for a week-long trip and enjoyed our entire trip. The vehicle was clean, ran well and was perfect for our trip. Pat H.

Rented a car from Avis in Brighton Mi. in February. The car reeked of marijuana. I called back to…read morethe rental office and told them about the smell. They told me that they would get me another car. The called me later that day and told me to bring the car back, that they had another car for me. When I arrived back to the rental office the staff laughed and told me the car smelled 10 times worst than that before they cleaned it. I said you knew about the smell and still rented it to me? Something was wrong with the registration on the replacement car so they couldn't rent it to me, so I still didn't have a replacement car. 3 days later they still didn't have another car for me so I returned it 3 days before the contract was up. They didn't take anything off the bill andstill charged me for the entire contract. I will never rent from this place again!!

Very professional, timely, and reasonably priced. Manager was super friendly. Waiting area was nice…read moreand stocked with water, coffee and snacks. Highly recommend

Excellent service, friendly managers. Definitely will return for future service and repairsread more