Good service vehicles. Good service vehicles. Good service vehicles. Good service vehicles.read more

Here is the story about my nightmare of a morning I had trying to get a hitch installed on my 2014…read moreJeep Patriot. I am moving to Chattanooga, Tennesee from Beaumont, Texas. I was supposed to leave today (09/10/21) after my hitch installation appointment at 8:00am. On September 2, 2021, I spoke to someone on the phone about getting a hitch installed and where I needed to go to get it done. The parts needed to be ordered and he said the soonest I could get my installation done was Friday, September 10th. I was told I needed to go to the Uhaul location at Eastex Freeway and Lawrence at 8:00am. He took my credit card information, my email, and my phone number. We made the reservation then he assisted me in reserving a 4x8 trailer. I would pick it up the day before my hitch installation appointment with my father's Chevy Silverado in order to pack it up. Wednesday I received an email telling me my reservation was changed and the original location I was planning to pick up the 4x8 was unavailable and I now need to go to Alton's Automotive in Beaumont, Texas. Everything went smoothly. I got home and loaded my trailer thinking I would go to the Uhaul at Eastex and Lawrence Friday morning (today 09/10/2021) at 8:00am and be on my way. I am about 10 minutes early for my appointment. The girl at the counter tells me they do not do hitch installations and I was actually supposed to be at the Milam Street Location in Beaumont, Texas at 7:45am. No email was sent to me informing me that my reservation was changed. I arrive at the Milam Street location. There is ONE PERSON working while there are several people in line. The time is now 8:45 and nothing has been resolved. Finally, another man shows up to assist other customers. He tells me he has no record of my making a reservation for a hitch installation. He then asks for my phone number and looks up my info. He tells me that my "reservation was canceled TWICE". This does not make sense. I obviously did not cancel my reservation because I am here for a hitch installation. He goes to the back to see if the parts were delivered. They were not. He then tells me the order was likely canceled because of the hitch installation reservation being canceled (which I did not do). He tells me if he were to order the parts that they would likely take 3 weeks. I called a different store (not Uhaul) that specializes in hitch installations and they informed me they will have the parts for me on Monday 09/13/2021 so I will be able to leave this coming Tuesday or Wednesday. I leave the store frustrated, nauseous, and in tears. I contact customer service via telephone and she tells me I need to speak to the sales department in order to talk to someone about compensation and extending my drop-off date. She then transfers me to sales. The woman I was transferred to tells me she is in a different state and cannot help me then hangs up the phone on me. Everything about this is extremely frustrating. I have already paid my rent for the month of September for my new house in Chattanooga. I have already paid for the trailer that I will only have for 4 days. I was told I need to deal with Alton's Automotive directly and that it is "out of Uhaul's hands since I picked up the 4x8 from a Uhaul distributor instead of the Uhaul itself". I was also told, "Because of hurricane Ida, the Uhaul locations do not have any trailers available because they are all in East Louisiana". Due to the fact that I am postponing my move almost to a week behind schedule, I will be charged for the extra days because I will not be able to return the trailer on the scheduled date. I have a strict deadline and I will be missing my first day of work. I could even be fired if this takes longer!! This has caused a tremendous amount of stress on top of an already stressful move. I have spent a lot of money to move and now everything is falling apart not because of me, but because of this company. I am fortunate enough to have my parents close because if not I would be sleeping in my car until I could leave. Everything I own is packed up in the trailer and ready to go. The customer service (or lack thereof) I experienced today from this company was disgraceful and extremely disappointing. No one offered me a solution to my problems. I need to be compensated for my time and money WASTED.

I didn't have the best experience here! Just got a call saying my storage unit got broken into last…read morenight!!! This Is so unacceptable and I told them I'm out of state working because I travel and work. So if ANYONE wants to have a unit here don't! It's so weird how my unit is in the corner in front of a camera and no one can't see or find out anything! Plus it's weird that it was MINE AND ONLY MINE! No one else got broken into! They probably see how I had a bunch of nice things! It's werid! Oh another note I have a payment coming up due TOMORROW!!!! How weird right! Yeah NEVER RECOMMEND having any belongings here!

Ashley was great, very helpful although she did not have the truck available. I was sent to…read moreNederland where the clerk tried to strong arm me into getting truck insurance.

I've been here twice and every time there is a long, slow moving line. They only have one person…read moreworking the desk so the line piles up. They have great prices boxes! The cheapest boxes I've found in Beaumont! They sell them individually or you can buy a bundle and save extra money. If you don't mind waiting for at least 20 minutes, I highly recommend! Update: we waited an HOUR while only one man checked people out. Incredibly inefficient.

This place saved me when enterprise failed to deliver. They did what they said and worked with me…read moreon keeping the car. I extended twice with no problem. I will only rent from them on my next visit.

The ladies here are very nice and helpful. Some of the Google reviews said people would be stuck…read morefor 2 hours but I think that is only when they are having work done on their vehicles by the dealerships and these ladies have to wait on the paperwork from the dealership to pay for it. The guy at the dealership took 5 hours to get the paperwork over but I had called the ladies ahead to check on it and they explained the situation. I had a problem later on that came up with my car and again the ladies were very nice and helpful. I would definitely use them again.

The general manager was very helpful today went in to ask for help taking my car off of the car…read morecarrier he informed me he would have to charge me, cool they charged me to help put it on so no big deal I was fine with it. He got everything taken care of car rolls off and all is good. Went to pay and no charge. Very helpful and courteous. Will be dropping the U-Haul truck there once it is unloaded and if I have to move again will be using them.

I'm helping a friend move today, 28 May. It's 9 AM and we're planning to pick up the truck at 10…read more He was just informed that the truck won't be available until Monday! Those of you who have moved understand how much of a problem this is; and on Memorial Day weekend. Unacceptable and unprofessional!

Excellent service, the female manager ( I forgot to get her name) was very friendly and helpful…read more I was having problems getting a car in another Enterprise location, she helped solved the problems. She also help me linked my phone to the car system so I can use the GPS for way findings.

The young children who work the desk gave a lack of emotional intelligence. They can't face the…read morefacts that all their cars smell like cigarettes, even after treating them with whatever wonder spray they use. Because it hurts their feelings.