The front desk was very, very helpful and kind and just all around Pleasant person to talk to. Her…read morename is Danielle and she deserves a raise.

Surprisingly nice! A secure, welcoming lot, conveniently located, quiet, a very friendly check-in,…read morea room with good lighting (fantastic bathroom vanity lighting) and HVAC, CLEAN, a comfy bed, desk and lounge chair, a mini fridge, coffee, hot breakfast - where do I stop? Oh, and fluffy towels... all at a reasonable price. It's not fancy - but it's great for what it is. It'll be the first place I check when I next stay in this area. Thanks to the staff here at the Anderson Best Western Plus: I wish more fancy hotels treated me this well!

This is not a good review. I have stayed here before, and it…read morewas good. This stay was barely acceptable. The good - the staff is friendly. It is conveniently just off rt 69, and close to town and the university, with many restaurants around. The not good - the noise from other guests arriving at 1 am and later is very noticeable- so much so, it sounds like they're in the room. The room was not very clean. The bathtub did not drain (yes, I checked the stopper was up.) There was hair in my towel when I shook it out. And, it took an hour to check in the group - even though they had all of the information and they were called an hour and a half ahead to be notified we would be there in an hour and a half. Oh and the parking lot has, not pot holes, but canyons. No doubt I will stay here again, but I hope they get there act together.

Love love love online checkin process. Picked the perfect room for me. Front desk clerk CC very…read morepersonable. Lobby area nicely furnished. Coffee (at 4pm on Saturday) tastes fresh hot and good. Recommend this hotel when visiting Anderson, In.

Nothing fancy, but a perfectly good place to spend a night. Our room was perfectly nice. Staff were…read morefriendly and accommodating. Breakfast was good. All in all, a quite good experience. No complaints.

Hotel was quiet, well kept, and clean. Bed was comfortable. Breakfast was extensive. Coffee was…read moreawesome!

The room was clean and comfortable. The rate was reasonable…read more The front office staff was polite, friendly and helpful. Easy on/off to highway.

The room I was given was room 211. I checked into the hotel went to my room soon as I opened the…read moredoor I immediately smelled Mold and Mildew. I opened the fridge it was a strong odor and dog hair and crushed roaches on the sides of the fridge. The window was busted where it doesn't close shut. The tub had dried blood stains on it and the bedding has burnt cigarette holes and bugs in it. I went to the front desk and ask the lady if I could change rooms. I was advised there was no other rooms available so I checked out of the hotel immediately, I also was asked outside the hotel if I wanted to buy drugs, there was men standing around. Asked if my charges could be reversed due to the cleanliness of the hotel. The front desk advised that she couldn't she wasn't the manager and I had to wait until the manager came in. I came back showed the manager my photos and advised of my situation and yet and still she advised that she was not going to do a refund. Here are my photos from my visit on 09/05/2026. I checked out immediately!

Dated rooms but adequate. Good shower pressure…read more Still doing breakfast from 6:30 - 9:30am. Or at least what the sign says. Came down a little after 6:30am and placed locked up. Asked front desk and said they were calling manager. Called down from room at 7:00am and still not open. Went down at 7:30am and just finished the eggs. At least my breakfast was hot! Cinnamon rolls as delicious as ever!!! However went back down at 9:25am and locked up again. No one at front desk. So while it's nice they are still serving hot breakfast don't trust the hours posted. BTW, you get the breakfast to go from a server so you have to tell them what and how much you want.

Dirty. Plumbing non functioning. Ice maker runs at 68 decibels. Pool doesn't look like it's been…read morecleaned in weeks. Breakfast buffet missing most standard items. Staff doesn't care. Someone needs to notify HI National about this place; it should be shut down.

I found the room to be more than I needed in size. It was…read moreclean, and fairly comfortable, I don't always sleep well on strange mattress styles. At home I have a sleep number, that always feels right. Maybe I was just too tired after dealing with the distance and all the construction zones I traveled to get here. I fell asleep quite quickly, I well say that this is the quietest room I've ever stayed in, and didn't smell of burnt popcorn.

we checked in on Monday 4/14 and checked out 4/16.I advised the fro to desk the morning of 4/15…read morethat the bathtub was backing up. She said she would have someone fix it. The morning of 4/16, upon taking my shower the shower was STILL BACKING UP. Upon check out advised again and was told they sent someone and it was fixed. Asked for a room comp and was told no.

I booked a room with my employee discount for 1 night. I arrived & was told that the system was…read moredown due to the weather & so they couldn't check me in until it was back up & that they were told it would be about 30 mins. I work front desk at another Wyndham hotel in Noblesville, IN so I've had the same thing happen so I was very understanding. I decided to go eat while waiting & then tried calling 40 mins later & the phone didn't even ring. So then I waited until an hour had passed, they finally answered & said it just came back up. I go check in & noticed they hold $25 for incidentals. I asked if I could pay cash as I know that it can take between 2-7 business days for the money to go back into your account. However, the man at the front desk kept telling me, "No, we reverse the hold at check out & it goes right back into your account" & I said, "Yes, I know the hold is released at check out however at that point it's however long it takes your bank to refund it". He kept saying "no you'll get it right back" but I know for a fact that's not true. If I were a guest who wasn't aware of that I would be very upset when I didn't get the money back instantly as they stated I would. So I paid cash. I also asked for a complimentary late check out due to the issues with their system being down when we tried to check in. He said they would charge $20 for a 1 pm checkout. So I asked for a 12 c/o & he said no the latest would be 11:30. Working front desk myself if I had this situation occur I would be more than happy to atleast give the 12 pm c/o as my guest had to wait around to check in, which is less time they have to be in the room they paid for. It's called good customer service & guest recovery is a very important aspect of that. The man I dealt with was not very friendly at all. He barely even looked at me & when I asked him a question he didn't even reply with an answer & just kept typing. I know what it's like working in customer service & it's not always easy but I was still disappointed. I apologize for the lengthy review but this was my experience. And it wasn't a great one.

I opted to drive three hours to get back home before staying at this hotel!…read moreFilthy. When I received my key the cleaning people were still in the room. They requested an additional 5 minutes was the funny part! I request a refund, and the front desk person asked with an attitude, " Did you not see this when you walked in?" I said the bed was made and I removed the covers......he said, "OK, ok." This placed is dated, dirty and disgusting.

Great hotel for the money. Our room was clean and the Danny at the desk was friendly and easy to…read moremake a reservation with. Great location right off the highway and within walking distance of a Speedway convenience store. The hotel is dated, but other than that, we had a nice stay.

I am Very upset with this business, We rented 15 rooms for work, and they are unable to give me…read morereceipts after 3 days of asking, so now i have lost all the money I paid out of my pocket, because I was not Important enough for them to figure out how to give me a receipt. We will never darken there doorways again.

I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

This is a beautiful BnB. All the rooms are supplied with all the essentials and some luxuries too…read more The wrap around porch is a delightful place to sit and watch the world go by. The host was very pleasant, we enjoyed talking with him. This was my 5th stay there and I am ready to go back. I would like to move the rose room to my house! This year because of COVID the breakfast supplies were very limited but in the past they have been plentiful and varied. Do not hesitate to stay here, just not on weekends I want it.

Lovely Place. Quiet. Top notch B&B! My room was red and decorated so lovely. Private bath. I would…read moredef stay here again.