I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

This was easy to find. Hotel staff was nice. Things stayed safe in my room. Room seemed clean…read more Stayed here for a dog show- so pets were welcomed. That was appreciated. Didnt like shower but didnt hate it. Cant really complain about anything. it was a just typical, well staffed Hampton Inn.

I travel every week for work. As a Diamond member I always try to stay at Hilton properties…read morewhenever possible. I am custom to having great service during my stays, but this location sets the bar pretty high. Brandee at the front desk has shown me a level of hospitality that is above all. She knows me by my name and always greets me with the biggest smile. This is hospitality. Thank you! Josh

This is my second year staying at this location for state gymnastics. Ironically, the same guy was…read moreworking each time. Appears to be a manager, but is very quiet and seems very overwhelmed by large crowds. Pro - room rate was very reasonable through Expedia. Room is spacious. Breakfast is also a plus although they did run out of waffle mix. The pool and fitness center were both sufficient for our use. The proximity to Ball State, restaurants and Wal-Mart were a plus. Cons - very outdated property.

We were at this hotel on February 19, 2025. If I could give this hotel a -5 I would. So we get to…read morethe hotel and go to check in. This man comes out to check us in. He say's that he is the manager. He was dressed very sloppy and unprofessional. So we get to our room and decide to watch some TV for a while before we go to dinner. The TV kept going off and coming back on. It was very annoying. As I was changing my clothes for dinner. Standing there with my underwear on we hear somebody using their key on our door and he walked into our room. The man apologized and backed out of our room. When we went down to leave for dinner, the manager was gone and a young man was at the front desk. We told him what happened and he apologized. We said that it was not his fault. He said that we were actually supposed to get a different room. We told him that we wanted to get comped for our room. He said that he would check with the manager and the manager would let us know in the morning when we check out. So when we were checking out the manager apologized and said that I would see a credit on my card in a couple of weeks. I will be calling the management at Marriott and reporting this hotel.

All I can say is it was clean. I'm thankful for that. The manager was rude. Not to mention the fact…read moreyou couldn't understand half of what he said. But I could have dealt with that if he wasn't rude. Things happen that I was not informed of. Including the fact that my grandchildren who are certified to swim and great swimmers were not allowed down there alone so I could pack the car to leave. They are 13 and 14 and been swimming since they were little babies. And if I had been informed up front when I told him I was going to bring cash hold my card on the room till I got there. I would have just let him use the card but no I had to cough up another hundred dollar bill so he'd have it for incidentals. I guess when he left when I went to get my hundred dollars back out the towels. He he seems satisfied when he returned that I hadn't stolen any. Or anything else. If you said anything I would have told him my towels were at home were a lot better than his towels there. I don't ever plan on going back there again. I only went because they had a pool. And hot breakfast. When it's served at 8:00 and it's taken up at 9:00 there ought to be enough to go around but there wasn't some mornings. I'd have gave him a zero but that wasn't an option.

I reserved the king bed, spa with balcony for 2 night a Wednesday and Thursday, The room was…read morespacious and clean, Thursday my kids and grandkids come, decided I would take grandkids swimming, no one was down there, there was a 9 month old baby, a 3yr old autistic child, a 9yr old and 11yr plus myself and my daughter and her bf. We swam for almost 2 hours, we didn't leave a mess. I decided i was going to stay another night, so i went to front desk before we went to swim, i informed the desk clerk that we was going to the pool(he seen the kids with me) he was like good good have fun. Then he tells me that i have to come to front desk in am around breakfast time to check out then check back in. That didn't make sense to me at the time but i said OK. So that's what i did, when i came down next am the desk clerk told me that i wasn't allowed to take my company to the pool area cause if hotel was busy and the guest in the rooms wanted to swim there wouldn't be enough space since i took my grandkids in there. For 1 it was early afternoon threw the week, there was hardly anyone there at this time. 2nd of the hotel was that busy i wouldn't have been staying there. 3 we where only in the pool area for 1hr 40 minutes to 2 hours. So next day starting about 4:30 pm a guest had parked the work truck right in front of the window beside the bed. (No big deal usually) every 20 to 30 minutes this trucks alarm goes off. It did that until about 11pm started back up about 4:30 am. To top that off, some young lady's that were staying there was out in the parking lot about 1am blaring music being loud and dancing and twerking against the car and each other until about 3am. Not much sleep with that all night oh did i mention that the toilet ran constantly all day all night until i finally shut the water off to it. My tv didn't work properly it keep freezing up. I ask the front desk clerk if anyone else was having issues with their tv's he says no. And i informed him of the toilet issue. He goes to check on it. Not sure what he did except turned the water on. So listening to a running toilet was the music for the day and evening. Then i notice that 750.00 was withdrawn out of my account. The room was 180/ tax included per night except for the extra night i added once i was there. They had me check out then check back in charged me 350/ pl tax 1 night. I won't stay here again. I think that was a dirty thing for them to have me check out then check right back in so they can charge me more for the room then what I had originally reserved the room for. 170.00 more but yet tv didn't work properly the toilet didn't work properly and I wasn't allowed to have my guest in the pool area. For 350a night I should be allowed to take a couple guest to the pool area. No where on the receipt did it mention the 100 deposit i had to pay. So I probably paid almost 900 for a3 night stay. Won't do that again.

Beds might as well be made out of concrete & they have a lot of bugs in the rooms. Also the white…read moreguy at the front desk is a jackass. Charged my friend & extra week when we had left the hotel. Had to file a dispute with the bank

The lobby is bright, nicely decorated, clean and smells great. Perhaps the filters running did…read morethat. I was thinking I got a great deal. The room has newer sink, lighting, and mirrors but that's about it. Carpet was older and needs removed, replace with vinyl that been the current trend for years. Faucet loose, door old. While the lights were new, the painter must've been tired as the picture shows. "Free breakfast" was two kinds of bread for toast (no tongs!) and Frosted Flakes and Raisin Bran. That's it.

My hubby & I checked in after the pool & hot tub were closed so the next morning I requested a late…read morecheck out so I could swim & sit in the hot tub. They graciously agreed to allow us to check out at 1:00 pm. We went to the complimentary breakfast 20 mins before it closed & the waffle maker had already been shut down. Luckily, neither of us wanted a waffle. The fried eggs and biscuits with sausage gravy was enough to fill me up & it was delicious! The hotel was spotless, our room was spacious & clean and the staff was polite. When checking out, I reminded them to delete the $1.50 safe fee since I didn't use the in room safe. We'll stay here again when in the area.

The most disgusting dirty hotel I've ever stayed inn. It has mold, burn holes on the comforters…read morethat they said was the dryer.. NOT! there was a huge hole I the floor nextvto the AC, bugs,the ice bucket had hair in it. Nothing worked in the vending area. The coffee area even had scum and the supposedly clear stirrer sticks for coffee was in a rusty metal cup with food chuncks. The breakfast was weird pastries, toast , gross granola bars and a waffle iron I wouldn't even touch. I filed a complaint with CHOICE hotels and contacted the health department. I cant even explain how truly bad it was. My sister had to put on her oxygen within minutes, im sure due to the mold. It is sad that a place like this can even be I business. The front desk staff were nice, the bed was actually comfortable, at least one thing was good. They said the manager was in the hospital and couldn't refund my night I wouldn't stay. I truly dont care about the refund, it's the lack of QUALITY and health concerns. ​

We made a trip to Muncie to see family and decided to make a night of it. With a suggestion for…read morewhere to stay we made reservations for this hotel. Entering the lobby it is a nice atmosphere to sit and visit or relax when going outside your room. The front desk was well kept and the staff was very friendly and helpful getting you checked in. Once we got to our room we had a small issue and disgusted with the staff member. He was very helpful and fixing the situation and getting us another room. The room itself is spacious there is a microwave a small refrigerator and shampoo conditioner and bars of soap. For the price of the room I was very pleased with what we were given. The breakfast had cereal waffles muffins biscuits yogurt fruit juice and a waffle maker all things to make for a nice breakfast.

Absolutely horrible, as soon as we got here it smelled like smoke and weed everywhere!! We got…read moresettled in our rooms and immediately noticed how bad they were. They were unclean, my sheets had urine stains on them! The lamp shade covered in stains, and a super big hole in the wall! I lifted up the toilet lid and couldn't believe what I saw, just see the pic for yourself! After taking a couple showers we noticed the carpet getting wet by the bed closest to the bathroom, it was seeping through the walls!!! The remodel was horribly done and this is definitely not a good place for anyone to stay, there was rust in the microwave which is extremely unsafe and needs to be taken care of, please be aware!!!

This hotel needs a remodel and new management…read more Our hotel room was musty and damn when we checked in -- and the girl told us she had no more rooms. The room itself was dated, and the bathroom was terrible. The shower drape was so short that it ended up making the bathroom floor wet and slippery when you got out of the shower. The parking lot was also dangerously dark at night -- I didn't feel 100% safe in it. The 'breakfast bar' really lacked a lot to offer -- and it tasted nursing-home-bland. The checkout clerk didn't even ask how our stay was -- which is usually a big red flag that they don't care. Won't be staying here again -- and don't recommend it for anyone else.

TERRIBLE customer service. We have had a reservation here with our volleyball team for 6 months…read morebecause it is pet friendly. Get there with our pet and they thru us to the curb in the middle of the night when we arrive after driving 6 hours. The manager Yolanda was called from Cameron and she was very rude. Absolutely ridiculous. They lied they are not pet friendly.

I stayed at the Comfort Inn in Muncie, Indiana for a week. So I feel like I had a good feel of the…read moreproperty. Although most aspects were average on my stay the counter service was great. The sign out front was destroyed by a crash months ago and never fixed. The double was clean, no issues and the air blew cold. The room was dated without technology plug ins. There was excessive wear on the desk chair. The breakfast was mediocre and staff were not attentive. As a matter of fact the only staff sat at a table with a binder and apparently was working. I did not return the rest of my stay. The value was exceptional and room clean. However, I would not book here again.

Stayed two nights at this hotel. My purse had fallen behind the bed and I discovered it missing…read moreonce we were home. After talking with the front desk the purse eventually was found and I drove two hours one way to retrieve the purse. All of my money was missing from my purse and I was told by the front desk "I checked it on camera, I didn't take your money." I would not feel safe staying at this hotel again.

Friendly service Farley clean rooms was cheaply priced and…read moreit was an awesome stay there again

Clean rooms, friendly service, comfy beds! The rooms are newly remodeled and the bathroom was clean…read more- can't ask for much more! Don't expect the Ritz Carlton, it's a local mom and pop hotel and it's perfect for what it is! Amazing for a night or a few! I definitely recommend.