Go to Enterprise. One star is too generous for no services provided without warning despite booking ahead of time. Our flight was delayed so I called Budget to let them know we would arrive in the evening instead of the afternoon. The team was notified with my flight info and I expected to pick up a car at 7pm. Despite this no one was at the counter and I was told the team typically leaves anywhere from 3pm-5pm. Lack of transparency and professionalism. Avoid Budget. read more

Had to get a 2nd car. Neither one was clean. Smeared, dirty windows, dirty, not vacuumed carpeting, outside of car not clean. Looked like they just turned it around from previous customer. Charged $15/gallon for half tank of gas, even though gas station is .5 miles away. Rude phone service. Poor online customer service. Do NOT recommend! read more

On 11/8/25 we rented a car from Avis Budget group at Flagstaff Airport to be returned on 11/14, at a cost of $423.94. On 11/13 my husband lost vision in his left eye. We went to the ER and were told he might need surgery and could not fly home 11/14. He was to see a specialist the morning of the 14th and possibly be brought to Phoenix Hospital. I called Budget the night of 11/13 and was told by their agent that we could bring the car to Phoenix airport on 11/15 and would be charged $525 total, instead of $423.94 as we would have the car an extra day. I asked if they needed medical support and was told no. Then we receive our credit card bill and were charged $922.87. When we called we were told to supply proof that their representative said $525. We had his name but had no means to record the call. But Budget did record the call. We were advised it was being recorded for training purposes or something like that. They can go back and check the recording if they want. All we are asking is for them to honor the price that their agent acting on their behalf told us. We told them we were contacting the BBB and then they asked for medical support which we promptly provided on 12/24 and we can't get a response since. read more

First they gave me a car that Horn didn't work Backup cam didn't work "Engine/oil service light" was on Tire kept going flat as tpms light was on They claimed it "just had a little bit of sand in it" and that they "took pictures and noted it so you won't be charged". I have pictures of how I received the car and it was full of sticky substances, sand everywhere, stains, etc Now they're trying to lie and claim I did that mess and owe them $450. This is after jacking my rental rate up 3x the stated amount and charging me $2700+ Reporting budget to my bank, bbb etc read more

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First, I love flying in and out of FLG airport. It's so small and quick to get in and out of. But this review is specifically for the fabulous service I received from the GM at the Avis/Budget counter at FLG. We had flown into St George, UT with the plan to drive to Flagstaff after hitting some tourist spots along the way. We were in a round trip reservation and planned to return to St George, but while in Page, we experienced a problem with our 2024 Jeep Grand Cherokee. The key fob would not acknowledge the car (or vice versa). When we called Avis roadside, their only suggestion was to tow it and give us another car. But we were in Page where there is only one rental location and it had no cars. After stressing out all night because we had to be in Flagstaff the next day, the key fob miraculously opened the car and we were on our way. Once in Flagstaff, we didn't drive the car again and were worried about driving back to St George. We called Avis toll free number and they were unable to change the reservation to allow us to drop it anywhere other than St George. So the next morning, I called St George and the rep there was rather unhelpful. Just kept telling me it was a Budget UT car and it needed to be returned there. I did not feel comfortable driving 7-8 hours thru small towns and nothingness but she was not willing to make any alternate arrangements. I then took the car to the Flagstaff airport and talked to Darron Story. I told him my story and he was immediately understanding and more than willing to help me out. He gave me a one-way rental to go to PHX where i changed my flight to. I showed him a blog I found about the Grand Cherokee this being a known issue. He agreed and said there are other issues beyond that and didn't question me further. We filled out an incident report, waived the drop fee, and sent me on my way with a new $99 one way rental. I was all prepared to hug him when he brought me the replacement car, but someone different was in the car. Anyway, from this Presidents Club member and her daughter, we thank Darron from the bottom of our hearts for helping us. Can't say all the Avis folks were great on this particular trip, but his actions more than made up for it. read more

Terrible service rented a car from Budget in Phoenix AZ hardly made it to to Flagstaff car broke down on us they gave us such a runaround, uber us to Flagstaff airport to pick up a different car toldbus on a phone sorry for inconvenience you won't have to wait car is gone be ready for you after 12:30 pm . Came here to tge airport in Flagstaff Airport they at front desk told us we have to wait again car was downgraded but no refund for extra money we paid for our original upgrade. read more

I recently rented a vehicle and it was suppose to be a sedan and I was told all they had was a van. As I was traveling to Phoenix and the van kept giving out and at the stop signs it was almost ready to stall. I reported it and was told it will be noted. I was also trying to fill the tank and the gas kept spitting out all over. The gas Guage was incorrect and it kept fluxating full to half a tank. Very annoying. I am not happy with this Budget in the Flagstaff Pullman Airport. I will never use them again. They were not very helpful and were not social to the customers. Horrible experience. ​ read more

Pathetic customer service. They would not honor my prepaid online reservation. After having numerous calls confirming reservation at both local offices, at the last minute they would not honor my contract, when I asked for a refund they told me to call the 800# WTH. FYI, the same person owns both Budgets here in Flagstaff. Very shady dishonest business, read more

Conversation opened. 1 read message. I picked up my jeep cherokee from Flagstaff airport on Thursday June 29, 2023. The front right tire had low tire pressure and when I turned the car on the PSI was below normal in the 30's. I went back into the store to alert the Budget people. I was told that the car had just come in from the shop and that it was a new tire. Sometimes the tire pressure monitor does not register the new tire pressure right away. I said OK and drove away. One hour away I was on 17 south and the tire was completely flat. Pressure was down to 2 PSI. I had to pull off onto a service road in the middle of the desert heat. I called roadside assistance. The roadside assistance took so long, I was desperate to find help. LUCKILY, a highway crew was nearby and the foreman came to help. Otherwise my assistance would have been 2 hours in the mid day desert sun. The Budget office gave me a faulty car. I was in a precarious situation in the middle of nowhere - 17 south where it crosses 179. At least 15 miles from any towns. I got a new tire the next day. The time and expense all this took reflects so badly on Budget. I called the Flagstaff airport Budget counter and got a man who had been told about the low tire pressure. He said he would talk to his manager to see if there was something else Budget could do for me. Just got an email that Budget will not pay for the new tire I put on the car. I alerted them. I took the car. I was stuck in the desert for 2 hours. I replaced the tire and I did them a favor I paid for. An extra $244 on top of my $750 TERRIBLE EXPERIENCE 4 Attachments * Scanned by Gmail 4 Attachments * Scanned by Gmail read more

Figured I'd write this review while I wait close to an hour past my reservation time for the car I reserved. What's worse than the fact that I'm forced to sit in the Flagstaff airport while they prepare a car they sold me for a specific pickup time, is the fact that the staff, and then the manager, treated me like a piece of hot steamy dog poo when I asked for a discount to make up for the lost vacation time. If you are renting a car in flagstaff because you want to sit around with nothing to do in the flagstaff airport terminal, I highly recommend Budget. If you want to explore all that northern Arizona has to offer with your hard-earned vacation, I'd suggest other options. read more

OK so here's the deal. Sign up for fast break -it doesn't cost anything but the first time you use it you still have to wait in line. I did my research and the reason why the line is so long for budget is because most of the other rental car places around here don't have cars. When we went downstairs to finally get our car after a 50 minute wait in line -budget was the only center that actually had cards to give out. Devry checked us out and was very pleasant to deal with. It's Christmas week so a lot of people in-line were kind of on edge. There will be an extra charge when you get your bill but it is some thing like a 30 day charge per day that they said it would be reimbursed at the end of the rental. I will update to see if that is what happened. We booked our car through Expedia hopefully no hidden fees if there are I will post. read more

Budget - Car Rental Near Me - Flagstaff, Arizona

Poor service was supposed to have a car ready for us after we got a un repairable flat now we have to wait a hour for another car

Our flight landed a lot earlier than scheduled and this Budget location worked very quickly to accommodate everyone and get everyone as quickly as they good in to their cars! The owner was very friendly and was also able to get us an upgrade! Great customer service. read more

We made a reservation well in advanced to move ACROSS THE COUNTRY and got a call 3 days before the move to let us know that corporate took all the trucks months ago. Why are we just finding out? Budget, my name is Kaitlyn and I had a reservation with you and I deserve a phone call and for this to be made right as we are spending $700 MORE on a last minute Uhaul read more

Darren is Awesome. He fixed everything. Exchange my car, when it was not my final destination, with great customer care . The car I picked up in Phoenix was not what I expected. Thank you Darren. read more

Budget Rental Cars Flagstaff airport...Cody was awesome! We were going to use a competitor, but Cody was willing and able to get us the vehicle we wanted originally for our family vacation! We were out the door, vehicle loaded in about 20 minutes! Thanks Cody for making our family vacation off to a perfect start! read more

I would recommend friends and family going to budget in Flagstaff they are attentive they are so helpful chef Jean and Paul helped me way beyond what I was expecting. Please go see them if you need car. I will be return back for their services read more

Our flight got cancelled for a second time so the agent at American suggested we rent a car and drive to Phoenix to catch our connection to San Diego. So we got to the counter and the rep says it will be $179 to rent the car for 4 hours to drive from Flagstaff to Phoenix. I show her the online price of $58 and some change. She says she can give us that price if we want to wait 3 hours until it "gets in their system". Nice way to take complete advantage and gouge people who are stuck in a situation like this. read more

I made a reservation through priceline and it turned out to be a car through Budget. I had never rented from them so I had no opinion. I was renting a vehicle for 9 days with some family members that were visiting from outside of the country in order to tour around. When I got to the counter the man that appeared to be in charge was extremely rude. He requested an international driver's license when budget's own website claims that all you need is your country's license, a passport and a valid credit card. https://www.budget.com/budgetWeb/html/en/customer/commonquestions/index.html#What%20kinds%20of%20credentials%20will%20I%20need%20to%20present%20when%20I%20pick%20up%20my%20rental? (just so you know Im not making this up). I cannot emphasize enough how rude this man was. He seemed to be manager of the place. Im not quite sure. I proceeded to call budget center in order to see if they could help me (I was losing a cheap reservation that I had made days in advanced, now Im stuck with having to get a last minute/ expensive vehicle), needless to say they were equally as rude. The woman named Patty kept saying that they must have found something in my driving record and when I told her that they didn't even look at my card she got very defensive. I will not be renting from this company again and I recommend you don't either if you don't want to lose money or if you want a hassle free trip. Btw... I went to the next counter over and they gave me a car in a matter of seconds. read more

Darren is a boss! He was served me through a technical issue where an online platform sold me a one-way vehicle but they didn't really have the ability to do that. Even when it may have hurt his bottom line he stepped up to provide me with great service and was professional throughout my visit. Another lady was very nice as well who responsibly and politely escalated the situation to Darren. read more

Terrible customer service and cars are always dirty, not worth the small amount of savings compared to the other rental car companies

NEVER AGAIN. I originally rented a car through Hertz, but they "ran out" of vehicles, leaving me to practically BEG Budget for their last vehicle. My entire 2 day reservation with Hertz came to a total of $87, but Budget rented me their VW Bug for $119 A DAY. Because it was their last car and I was desperate, I agreed to it. My final charge posted today and it came to $344 for a two day rental! I never received a final bill, forcing me to call their office and hear the breakdown of ridiculous charges. Can someone explain to me how it costs $54 dollars to fill up a VW Bug with gas that was already at 3/4 of the way full?? I felt like Budget took advantage of my situation by price gouging the rental and then just hammered me with over $100 worth of added fees. Go elsewhere. Not Hertz though, they'll just give away your car. read more

This location was limited on the number of cars they had available so I had to take what I could get. When I got in the car it was the most filthy car I have ever been in! And I have kids so I know what can happen in a car. There was a sticker that said the car had been cleaned using EPA certified sanitizing agents (due to COVID) and even the sticker had a stain on it! The center console had drippings of something too disgusting to guess. Budget should be ashamed of themselves for letting a car like that get rented out and then charging full price!!! read more

Absolutely incompetent staff. Rude to customers and does nothing but refer to corporate when they make billing errors. I returned a car after a weekend rental and the staff did not check in the car for four days after it was returned (with a full tank of gas) and proceeded to charge me the additional four days it was sitting on the lot while they were too lazy to check it in - and then also tagged for for the tank of gas despite the fact the car was returned full. Took over 2 weeks to get refunded and then five more days for the funds to actually show up in my account. Go elsewhere - the Budget branch at the Flagstaff airport is not worth the aggravation and lack of service they provide. No stars. read more

I been to more airports in all different countries the most people in there life time. So trust me when I say away from this one

Even though we had a reservation, with a confirmation # and everything, they gave our car away. Unbelievable.

They DO NOT honor reservations. I showed the employees my email reservation. They did not care and told me they could give me the number for a cab to take me back into town. BEWARE. These guys are shysters and no one should give them their business. read more

TERRIBLE CUSTOMER SERVICE. I was put on hold three separate times for more than 10 minutes. I finally called back and a different person answered, I asked if someone names Marco worked there because that was the male that answered and she said no. I told her I was frustrated and instead of maybe seeing why someone names Marco was answering a phone if no one named Marco worked there she gave me sass and said "okay well what can I do for you now". I will NEVER come here to rent a car and I hope those employees learn to not be so rude. If I could do 0 stars I would 100% read more

My plane was delayed taking off from Phoenix, AZ. I called Budget to inform them that I would be 15 minutes late. 6:15p. The people at Budget would not stay 15 minutes past closing, to accommodate our plane delay. Rude attitude referred me to Corporate, which could care less. Never again. Not customer centric at all. This lack of customer focus cost me an additional 140.00 to get to me meeting. If I could give 0 stars I would. read more

After looking around a bit and doing price comparisons I decided to go with Budget Truck rental for my move from Flagstaff to Phoenix. The situation started off bad because the actual trucks are located at the airport, not at the address where the payment counter is on Route 66 just down the street from downtown Flagstaff. Super inconvenient. So had to drive to the airport to pick up the truck, which I did not check before leaving (my fault) and I noticed when I get home I was not given the dolly and moving blankets I included with my rental of the truck. Called Budget and spoke to Cody and had to drive back to the airport to get these only to be told they only had appliance dollys and none for boxes and such, which was no use to me so I did not take it. After getting back to my place and meeting up with the movers, we started getting our belongings packed into the truck, and what a wonderful time for some monsoon rains to come by. It started dumping rain on us pretty good when the movers noticed the roof of the truck was leaking. Fucking perfect. So I called Budget and spoke to Cody (again) whose suggestion was to "put a tarp over it"or to bring the truck back and exchange it. After having nearly half of our stuff moved we could not unload and take the truck back. And after telling my wife Cody said to "put a tarp over it" she was livid. She called Cody and asked him to come and fix it, as the mere suggestion of asking a customer to climb on top of a 15' truck to perform repairs was a little unsafe (to say the very least) at which point he hung up on her. She called back and asked for Cody a second time and was hung up on again. After this exchange I called the customer service line to report this behavior and was told a repair crew would be sent to fix the leak. After waiting over an hour and watching the rain come and go, someone finally showed up to repair the leak. But the fun doesn't end here folks. We get to Phoenix and get our stuff unloaded and go to return the truck two days later. We are told that since the dolly was included on the invoice that it would be marked as "missing" and we would likely be charged for it. So I called the customer service line (again) and explained the situation and was told I could expect a refund for the dolly charge ($22) in 5-7 business days. Not a problem, as long as I'm not going to be charged for something I didn't get or use. About a week later my wife asks why my bank account is in the negative. I checked my statement and found that Budget had not only failed to reimburse me for the $22 charge, they double charged my account for the same truck rental. So now had to dispute the charges with my bank to get the funds reversed which just happened a few days ago. The entire process with Budget has been a complete nightmare. Not only horrid customer service from a "service manager" who is a complete douche bag POS and then to have them try to steal money from me after the fact. Honestly, I feel like 1 star is too good for them. Beware of Budget Truck rental in Flagstaff. It may be the cheaper option, but you get what you pay for. Fuck you, Cody. read more

We live here in Flagstaff and our car was in the shop. We had to rent a car for almost a month. Darron & Cody worked with us and got us a fair price which we appreciate! We rent cars a few times a year and have had a great experience with Budget @ FLG. read more

The 2 times that I've returned my car after hours at this location, I feel that I've been taken on my bill. The first time they charged me for pet hair in the vehicle of which, they charged me about 4 times what it would have cost to have had it detailed at a detail shop. And I didn't have a pet in the vehicle. The second time they charged me $772 for a 2 week rental that should have only been charged at $212/week. The manager agreed to refund only $60. I'm not a mathematician, but I think he is still about $288 short give or take a few dollars for taxes. On top of that, he was extremely rude to me when I told him that wasn't nearly enough. He acted like that was doing me some big favor. So, I told him that I would never rent from Budget again because there other rental car companies that don't try to take the screws to me every time I rent a car. He was dismissive and stated that he wouldn't return the money if that how I was going to be. I should have went to the location for face to face instead instead of trying to resolve it over the phone. I'm sure there would have been a different result. I do think this service and attitude is unique to the Flagstaff airport location, because I've never had any issues with any other location. read more

After the Budget office in Phoenix gave us a rear-wheel-drive car that wasn't safe in snowy Flagstaff, this office swapped out our vehicle for a front-wheel drive with no fees and no hassle. In and out of the office in about 5 minutes, and the new car was great. Just what you want from a rental company. read more

Just wanted to say I had a great experience here. Super quick process, and I suppose they were slow because I got a free upgrade! A driver pulled the car right up in a minute. Also super smooth process to return it, which was perfect as I was nearly late for my flight! Great job, guys. read more

I called to rent a 12 passenger van for a business trip. The man on the phone recognized my number as a W.L. Gore and Associates number. I confirmed that I work for Gore and he said he would take care of me. I needed to book the van a week in advance and I wanted to pay for it over the phone so one of my employees could pick it up with out having to pay. He said they do not normally do that but if I called back after the weekend they would run my card and send me an emailed receipt. When I called back on Monday and spoke to the same man he said he could not take my payment over the phone and in the 20 years he had been working there they have never taken payment over the phone. When I stated that is what we agreed upon last week he got very agitated and eventually hung up on me. I will never do business with this Budget or any other Budget again if I don't have to. I called another rental place right afterwards and got the van. read more