I have tried renting cars from this location on several occasions, both Avis and Budget cars. Each time the service has been terrible, from rude and disrespectful employees and in at least two other occasions the car I reserved was not available (no cars were available) when I arrived. Today I was delayed by a couple of hours arriving to the pick up. I had tried to call the location directly to advise them accordingly but no one at the location answered the phone and my call was transferred to the corporate line. The person who I spoke to assured me that my reservation would still be honored and they would hold the car for several hours. This was not the case. I arrived and was told they are sold out completely. This is so fraudulent and unacceptable. Terrible customer service. Avoid this place and this company at all costs. read more

This is a lousy place and an apology for a professional car rental place. People are rude, unprofessional, discourteous and impolite. Rented a moving van that was filthy with food wrappers and trash still in the cab. There was dirt and mud in all the console locations and drink holders. The windshield was bug spattered. And the kicker? Every tire was under inflated 10-12 psi below recommended numbers. I would say they are lazy and incompetent with little or no supervision or accountability. Do yourself a favor and don't rent here. So not worth it. read more

Budget - Tire pressure light came on 5 mins after I left their lot - Car Rental Near Me - Fairfield, Connecticut

Called this Budget office in Fairfield CT today and was assisted by a very unfriendly and rude employee/man. By using the speaker phone, I can not understand or hear clearly half the conversation- so he started yelling at me. I feel like I was brothering this employee by confirming my reservation and answering a few quick questions. This was a total opposite experience I had a few weeks ago renting from Budget at the West Springfield MA location (no van available at this location this time). The employee there was so helpful, professional and friendly. Looking now to see if I can rent it somewhere else. Do not want to deal with this employee again! read more

The place is disgusting as soon as you walk in. Smells bad, stains all over the walls and carpet, and ragged papers posted on the walls. Service was lazy. Our car had the back seats put down when we received it and no staff had bothered to put them back up. There were granola bar wrappers left from the previous renters. The reservation we had made was unavailable (with no call to inform us). Gave us a larger car with worse gas mileage. Not even an apology for the inconvenience. Will NOT rent from here again. read more

Great experience renting a car in Fairfield, CT. Good service and very friendly. They even let our six year old son go around the counter and help which made his day. read more

Budget - Very friendly and professional. - Car Rental Near Me - Fairfield, Connecticut

Avoid at all costs. Lying, deceptive, and scummy. Rented a car and upon pick up, gas was half full. Upon returning, the manager insisted that when i picked the car up it had a full tank of gas, and even wrote on the document that it was filled with gas which was strange since he never checked the tank before I got in the car. There are 3 possible scenario's to explain this. 1) I'm lying and it WAS full of gas, and i'm trying to get out of paying an extra $20 for gas. (This isn't the case since directly after picking up the car which i have dated and timed receipts of) 2) The previous customer who rented the same car as me lied about having the tank full, and that he brought it back with half and the manager never checked. (This can't have happened because the manager stated that he checked AFTER the previous customer had returned the vehicle) 3) The manager knew the entire time that the vehicle had only a half tank of gas in it, but wrote down on the sheet that it was full in hopes that i wouldn't say something. Due to the previous explanations, the only possible explanation is #3. I thought it was weird that it was only at half a tank when I picked it up, and I should have double checked the paperwork instead of blindly trusting a business. Avoid this place at all costs, absolutely pathetic business practices for $20. read more

This has to be the worse rental experience I have had. Not only did they give me a car with the engine light on and then refuse to switch it with another car, they overcharged me for what I had agreed to, but when I called to dispute the charges their customer service kept giving me the round about so I had to dispute through my bank instead. It's been 2 weeks since I returned the car but I am still getting phone calls from them asking when I will be returning the car. They are a bunch of idiots, and will find anyway to make money off you. Save yourself the trouble and go with another company. read more

Very late review and based on the others I'm sure anyone would avoid this place. Never felt the need to write a bad review before even when having bad experiences but the people that work here truly do not care at all. I came here the day before I needed a rental car. My car broke down when I was out of town so I had to rent a car to go back and get it. I don't have a credit card so that made renting a car more difficult. I went here the day before to make absolute sure I could rent a car no problem with my debit card since I'd had issues in the past. The manager (who was short with me and clearly just trying to get me to leave) assured me it would be no problem/clearly wasn't even listening to me. The next day when I went to pick up my rental not only was the car I had picked not there (I waited at least 30-40 minutes for them to bring it and the woman helping me was eating at the front desk-no mask-and barely even looked at me) but the manager (after making me wait) then told me I couldn't rent the car without a credit card. Even though I had talked to the SAME woman a day before about this. Absolutely insane. This place is dirty-has horrible vibes-and the two women I met who worked there were insanely rude and unhelpful. I ended up renting a car from the enterprise nearby. Save some time and your sanity and NEVER rent a car from here. It is sketchy and gross and i had the worst experience ever. There was even the biggest fly I've ever seen that kept attaching itself to me as I waited for the manager to eventually arrive with the car I had reserved to rent. Avoid this place at all costs. read more

RUN AWAY -DO NOT RENT HERE - Complete rip-off artists. I rented the car and during the inspection female agent said the mirror is busted but I notated it on the inspection form so don't worry. I return the car and they try to charge me for a mirror. Complete liars. I had to go back in person to force them to change it. I also brought the car back full of gas. They charged me $90 for fuel. They would not take it off when i returned 30 minutes later and said the 'car was not available'. I disputed the fuel charge with my bank, luckily i kept the Sunoco receipt for the fill up that morning. They thought they could get away with all of this. Such slimy people. read more

Absolutely, shockingly, unacceptably rude and horrible service provided from this location to a long-term customer. I have been renting cars here for about 10 years. I had a car booked for Presidents Day weekend. I have my baby and my 4 year old with me. The man at the desk says "you cancelled your reservation". I told him 10 times that I did not cancel. He said we have no cars and you cancelled... "I can't help you. If you want to call the 1-800 number they can help you." So, with my cell phone because he would not let me use the phone, I call the 800 number. The incredibly professional and helpful man on the phone says immediately, yes, I do have a reservation. The nasty guy just keeps saying, no. I don't. So I asked the 2 to speak to one another at which point the nasty guy tries to tell me that I asked for Avis but that the rental was for Budget which is not true because the store says Budget AND Avis and I don't remember who I booked it with. I just knew I booked a car at the same place I always book my car. It was a very uncomfortable experience that took almost an hour which made us miss our dinner reservation with family in Vermont. The nasty guy actually had a moment of clarity and apologized. I go to the car and it absolutely wreaks of marijuana. This is the 2nd time that I rented a car here that stunk of marijuana. I assume drug dealers rent cars to transport their drugs. He agrees that it smells and asked me if it is OK since I have kids. I asked him if I have a choice and he said no, so I took the car. This car smelled like weed the entire weekend. I am convinced that there was a bag of weed in the car somewhere but could not find it. Long story short, he told me that if I am back a little late that there is a grace period and we won't be charged. Our rental was for 1:00pm. I was right on time but we got the car at 2:00 thanks to their mistake. I returned the car at 3:00 pm which I said was an hour late. He said no, it is 2 hours late and charged me $65!!! The daily rental fee is $30. This is how they treat long term customers. I argued but he stood his ground so I called the 800 number again. They took 25% off the late charge. I am pissed. Then he checks the tank which I had filled about 10 minutes earlier and tells me that it is at 7/8ths a tank and that they charge $9 a gallon to fill it. I told him that I just filled it. He stood his ground again so I pile the kids in the car and drive back to the same gas station at which point the tank won't take any gas. I force $1.35 into the tank and show him the receipt at which point he says some of the cars gas gauges don't work very well. The story ends with Uber showing up to bring us back to the train. I told the Uber driver the story and he said he will never rent their again because he too had very bad experience where he was charged almost $200 more than he was expecting. Enterprise is about a 1/2 mile away. Run away from this place. read more