Bought a van for work, the third vehicle I purchased at driving force. Ken C was excellent with…read morefinding what I needed and had it outfitted promptly. Excellent service!

After spending 3 full days trying to find a rental car for an upcoming vacation to Banff I stumbled…read moreupon Driving Force quite by accident. Their prices are the best anywhere and the customer service was excellent. All the people I dealt with at Driving Force were personable and professional and made the rental process seamless and easy.

Billy was amazing at helping me with everything even though there were a few issues I was having…read more This place is clean and professional and very friendly staff! I will be renting from here again in the future.

Amazing Customer Service, The manager there is very friendly…read moreand the staff is excellent, Prices are very competitive & once you start dealing with them you will never rent from anywhere else. Best car rentals in Edmonton.

I rented a vehicle a Alamo Edmonton and returned it a week later. Hours later I realized I left my…read moresunglasses in the car. I called customer service and tried repeatedly to telephone the Edmonton Alamo number (no one answered the phone, ever!) I was told by customer service (from somewhere, I know not) they couldn't find the glasses but on my third visit to the site I was told someone from Edmonton would call me. Never happened. Those are expensive prescription sunglasses of use to no one else. And, I know, ABSOLUTELY, they were left in the vehicle. Somehow they have gone missing. An otherwise excellent vehicle rental through Alamo has been tarnished by this experience.

Avoid at all costs. Will try to attribute previous car damages to you. Just read previous reviews…read morethat say similar things. If you're unlucky enough to return your rental here like we were, you might encounter someone like John, who will search your returned car at a microscopic level for "damages". John happened to find an inconspicuous rear bumper dent on our car that was suspiciously 1/2 inch (~1.2 cm) over the 2 inch limit and refused to give us the benefit of the doubt that we hadn't caused the dent (we hadn't). I understand that it's the customer's job to inspect the car prior to accepting it, which we did, but this rental outfit will go out of their way to make you pay for things you likely would've missed. John was even frustrated we returned the car with ice on the front license plate, because he couldn't inspect *it* for damages (it was late November in Edmonton). Though he told us he'd talk to his manager about our 2.5" dent, John instead just told his manager to "pursue the customer." We then heard from the Assistant Branch Manager, Justinea, who did just that...instructed us that we must file a claim with our insurance company. Frustrating. Dishonest. Unwilling to trust the customer at any level. Do NOT do business with this Alamo.

The car was in sound condition, they gave us a rental with a camera for cruise control and lane…read moredeparture. The car rental was booked online in USD, when they authorized payment in location they werent clear of the currency and charged Canadian currency on my usd card. Should have been disclosed. There is a provided shuttle to and from airport.

When returning our rental car we had specified that we would be returning at 9 am. When we arrived…read morethey were closed and i was traveling with my 5 year old son and I am currently 8 months pregnant, temp outside was -18, my son had just fallen and scraped his head right outside on the step while I was struggling with all of our baggage. When I knocked on the door a lady came and said very rudely, we are closed, I said my son just fell can we at least come in and warm up. She was still short and rude and when I asked about an airport shuttle she told me we needed to walk to the hotel, which was two hotels over, in the cold with all our luggage to catch a shuttle. I asked if I could call for the shuttle to come get us and even after my son falling, the temp outside and I was clearly not happy she said, we aren't supposed to, still with the same rude tone. While this was happening another employee came in, a man, didn't offer any help to us at all and proceeded to start the car we had just returned to check it back in. No offer of a ride or help with luggage or anything. When picking up my rental no one mentioned to me that they would not be open at 9 am and that the shuttle would be at a nearby hotel, had they mentioned this I would have allowed time for this and would have been prepared. But instead this was all a surprise and staff was rude and unhelpful.

I rented a car from this company online for the 4th to the 5th in Spruce Grove Alberta. The…read morecustomer service was amazing! They took the time to call me the day before to confirm my rental and answer any questions I may have. When I showed up to pick up my rental I was greeted with smiles and got to meet my customer service agent Teron John. He took the time to go over my booking and all the paperwork. When he was showing the exterior and interior of my rental he also explained to me how damage works. When we finished that he went through all the options on the car. When I brought the vehicle back Teron asked how my trip was and asked how the car worked for me. When Teron was finishing my return paperwork he offered me a ride home instead of calling for a taxi. That my friends shows a good organized company and perfect customer service.

As an Enterprise premier member this location is doing it's best to race to the bottom…read more 1. I had a last minute vehicle issue and did up a rental on the enterprise site, no issues at all. 2. Got an email on a Sunday and call on same day telling me not to bother showing up as they had no rentals due to my LAST MINUTE rental, priority was given to those who booked a day or two prior. Now don't get me wrong, they booked a day or two ahead HOWEVER my vesicle did not take that into consideration when it broke down and I actually thought membership did have it's privileges but color me mistaken. I've now had 2 rentals where I've shown up and they did not have the vehicle I chose 1 week prior, tried to give me a compact car when I drive up north and that would not cut it. They are tailoring their program to work with insurance companies who cover a month rental vs. a few days that I rent oh 9-11x per year. Then the tone of the person calling was...well less than cool and they actually said due to my booking last minute WTF tell that to my truck, damn shame. This location and Enterprise as a whole is tanking quickly. I'll give Hertz in West Edmonton my business, out of the way yes, but they go out of their way to accommodate. Anyone looking to try a better alternative, give Hertz a call.

I went online and rented a mid size and paid for 6 days. It worked out to $28/day (taxes incl) plus…read more$30 to refill the tank. They said I would most likely get a Chrysler 300 but when I got there they had upgraded me to a Limited edition 2014 Taurus with under 1500km on it. I didn't have to pay anything extra and it was ready within 5 minutes of arrival. The office is quite plain but that doesn't matter if it does the trick. The staff were friendly and helpful. I did ask about a minivan for my next rental and the manager even told me that booking online is always cheaper than booking in store so I will continue to so it that way!

Do not go here ! ! The owner made a big mistake on my mileage, then tried to blame it on me…read more The car hadn't even been driven for 3 months! Then the owner tried to get me to pay for a new windshield, because he didn't have the intake paper anymore . Luckily, my boyfriend had the original copy and took it in. It had comments on it where the windshield was already cracked. Go elsewhere if you can!

We had a wonderful time working with Mandy and Elain for the Rico Blanco concert! They truly…read moreexceeded my expectations for the transportation they provided. We rented a 15-seater van, and all the band members had a very comfortable ride throughout Edmonton. We're definitely planning to hire them again for transportation for the upcoming Pinoy events.

From the owner: About us: Locally…read morerooted in Edmonton as a family-owned business, we began with ridesharing and uncovered a necessity for adaptable mobility solutions. We aim to foster trust with our clients by delivering reliable transportation, underscoring our pledge to outstanding customer service.

In contrast to the incredibly unreliable 104 st branch, this branch is friendly and helpful going…read morewell out of their way to make you happy. The manager, Monina, has a wonderful phone personality. Once she understood I was stiffed on my reservation at my regular branch, she jumped in to get me a vehicle with no notice. In moments she found me a vehicle and my options for my day out expanded to the possibility of great adventures in shopping. The driver, Mike from Ethiopia, picked me up at home. A great conversationalist, we covered the secrets of injera (the ubiquitous Ethiopian bread that underlies every meal) and the coffee ritual that frames their most delicious beans. I spent thrice the amount of time with Mike than I expected because my wallet fell out of my pocket at home, which I discovered once at the rental branch, so he took me back home and then back to the agency. Smiles all around. This is what customer service ought to be like. This is what builds customer loyalty. Thank you for being awesome, Monina and Mike and Sim. Enterprise almost lost a fiercely loyal client today...(see the 104st branch review) but Monina and the gang made me a believer once again. A million thanks!!

The staff was lovely. Polite, quick, had me in my rental in no time. Fantastic. ....then the…read moreproblem started. The van reeked of smoke. It was disgusting. I took the van back, spoke with a representative (who was polite and professional), the problem I needed a van and they didn't have another. They agreed to drop $50.00 off the rental cost and I took the van home and used a disinfectant plant based spray to eliminate the smell. All is good. When my husband returned the van is when the issue began. They claim they couldn't give us the $50.00 discount because we booked through Expedia. Instead they gave us a questionable credit on the back of a business card for our next booking. I highly doubt Expedia is going to honour this. Very disappointed. I'm not going back to that location.