I had a rental that I turned in on a Friday. I was told I would get a receipt within 48 hours. When…read morethis time elapsed, I called about my receipt each day for a week. A week later, the rental was finally registered as "Turned in." Still haven't received my receipt (which keeps me from getting reimbursed from work). Not ideal...

I rented a car from this location 6 weeks prior to the day I needed it. I was in need of a large…read moreSUV to transport people to my son's wedding. I confirmed the reservation 3 days prior to pick-up and I had the reservation scheduled for a 12:00 pick-up. I arrived at 12:10 and the location was CLOSED. The attendant left at 12:00. I received no prior notice that this was the case. The system allowed me to schedule a 12:00 pick-up and my name was sitting on a piece of paper on the desk with a scheduled pick-up. Who does that? Who just goes home when they know someone is coming to pick-up a car. If anything they can call or text and say please come at 11:30. I live locally I could have done that had I known. I will NEVER use Enterprise again!!!

I wanted to let people know that Michael Montijo, the Manager at this location is professionial,…read morecurtious, friendly and goes the extra mile to ensure 100% satisfaction.. I had issues with a competitor and they would not even call a cab for me... I was just a number to them.. I am so happy that while I was on a 3 week vaction, Mike picked up the phone, gave me what I needed and made sure i was in cars that were perfect..everytime.. I would highly recommend them to anyone looking for above and beyond with a smile and a thank you for choosing Avis attitude..

Last week, on the way to a vacation in Maine, my car broke down on the highway late in the day on…read morethe Friday of 4th of July weekend. I desperately needed to rent a car and Avis was about to close for the weekend. My entire vacation was at risk and I was panicked. Most rental car companies would have left me stranded but not Michael Montijo and Jason Rodriguez at the Bedford location. They are wonderful guys and really showed me compassion like I was family. They stayed open well past closing time on just the promise that I was on the way in an Uber. I can't really describe the true kindness they showed me in a review. It was well beyond what I could have ever hoped for. Michael and Jason were my angels that day. My heartfelt thanks and gratitude goes out to them and Avis. You have a customer for life

My almost bad experience was turned into a good one. It is a small location that opens at 8. The…read moreperson at desk was stuck in traffic and was late which meant I was going to be late and would get stuck in even worse traffic. It also meant I was going to miss my appointment which annoyed me. However, as soon as she came, she apologized, got me my car (upgraded which was a nice touch although I was hesitant at first since I had to spend more time figuring out a new car), gave me a discount and helped me get on the road as soon as possible. She came outside to check in on me. Appreciate her for being human and making sure once she was there she did everyone she could in her capacity to make my experience better! Life happens to all of us but how we show up matters!

This review is really for Ivan. He's a one man show at the property and runs things well. It's a…read moresmall location with limited inventory, but also easy to access when I need a car in the suburbs. Thanks to Ivan and Jake and team for doing such a great job with this location!

I echo previous reviews. The service and cars at this location are abysmal. It was also $222 for…read moretwo days for a really low end and dirty car. I will neither rent from this location nor another Hertz location. Stick with Enterprise in Maynard. I will in the future.

I echo previous reviews, my experience here was miserable. I went called an agent to book a car,…read moreand he told me that I could book a compact car for $300/week, that was the cheapest that he could do. I thought that this was excessive, so I went to the website and booked a reservation 5 minutes later at the same pick up site for $100/week less. When I called the manager and said that the representative that I spoke to had been polite yet incompetent, he told me that he that there was a history of price discrepancies and that he would make a note. Don't trust anyone that you speak to here, and you will probably save money by taking a cab to another car rental location as opposed to trusting the uninformed clowns who work here.

Ride service has been on time after every flight. Driver sends text messages to customer regarding…read moretheir location and is very helpful navigating Boston Logan's insufficient signage to hired driver parking area.

We really had quite excellent service with a pick up and drop off for our international flight…read more Joanne communicated both by email and voicemail after the quote and confirmation emails were sent after booking. Driver communicated well with a slight delay in the pick up and was courteous as well. Highly recommended.

Corporate Limousine is an OK service. I've seen limo services await their passengers at baggage…read moreclaims/arrival gate, but I nearly missed my limo thanks to the unhelpful interactive computer map Logan Airport provides. My driver was friendly, slightly curmudgeonly, and the destination was literally out in the woods. He was taken aback by New Hampshire's unpaved (and not well-marked) roads. I had to be very specific in my directions. He was accustomed to city driving within the Boston metroplex. My driver offered to come back to New Hampshire to bring me back to the airport. It's not a bad service, but an OK one.

The two drivers I had were friendly, courteous, and cautiously early per schedule. They radio…read morepickup updates in to dispatch, which was kind enough to nudge my first ride from the holding lot at Logan. Props for spelling my name right, though I'm sure documentation helps. Both town cars' interiors were kept clean, ashtrays empty, and smelled like nothing in particular. Their driving styles both erred towards the safe side, and nary a flicker of road rage to be seen in afternoon traffic.

Been here a few times over the last 6 months, they do a decent job and are very reasonably priced…read more At least 25-40% less expensive than what's in the area. Give em a try and see for yourself you won't be disappointed.

I come into this place all the time.Great job on the wash and a better job on the drying.Always…read moregood people and great service!