Shop here on a regular basis and use the post office too as it opens late. Recently had an urgent parcel to post so made a special journey after work to Hawkhurst only to be told despite the hours of the Post Office being 7am-10pm that I would have to wait an hour as someone was on their break.
Appalling customer service the supervisor couldn't even be bothered to come out and talk to me just shouted through a door.
When a service is offered you shouldn't have to check in advance whether it's convenient for the store before you turn up.
Wasted hour of my time , 20 mile round trip and a very disappointed 3year old on their birthday.
Will never use this store again. read more