Consistently Poor - The Worst Garage I've Ever Dealt With My experience with Budgen's Shrewsbury has been nothing short of a nightmare. Over the course of a year, absolutely no part of their service has been competent or reliable. They've repeatedly failed to diagnose simple issues (like worn track rod ends), caused damage during routine servicing, and returned my car broken more than once. Every visit has come with long delays, lost bookings, and poor communication -- I've had to chase them constantly just to get updates. They even managed to lose personal items from my vehicle, which were never replaced or even properly acknowledged. Two fairly routine issues under warranty have ended up consuming hundreds of miles of travel and tens of hours of wasted time, all due to their ongoing incompetence. Avoid this garage at all costs. It's the most consistently disappointing and frustrating service experience I've ever had. read more

absolutely the worst car sales garage in the area, brought a car? quality used car they said, with a MOT, no head lights or main beam from day one, how the hell it passed a MOT without lights beats me, told me that they couldn't get me in for a week and to bring it to them??? The law states the a car must be able to pass a mot this car would not as it's has no lights....... then the car breaks down, and won't start, they still said bring it to us, we have had one of there quality used cars now 2 weeks.......shocking customer service, receptionist just hangs up on you, I would seriously consider using a different garage if your considering a used car as these people dont deliver anything like the customer service they say that they offer read more

I took my Renault in for a new clock spring - what was supposed to be a simple hour or twos job (code the part to the car and fit it) turned into a week long nightmare. Initially it all seemed fine, they completed the work and we got the car back same day, noticed the steering felt a little heavy but thought that was just because they had to remove the steering column to get to the clock spring. But the next day, as I left work in the car, breaking system and hand break warning lights and the ABS warning light came on the dash and the steering was even heavier. The speedometer stopped working (i.e. no speed could be displayed) and the mileage displayed on the dash suddenly jumped up several thousand miles. I called RAC out who confirmed the brakes themselves were still functional so I could drive home using Google Maps as a speedometer but to take it back to the garage the following day. They also found the washer fluid cap missing from under the bonnet, and whole new fuse box had been fitted under the bonnet too for seemingly no reason. The following day we took it back into Budgens and they denied all responsibility and quoted several thousands of pounds to fully investigate and replace the ABS unit alone. They offered no help or refund for the damages they'd caused. I couldn't afford the repairs so we took the car back with the view of selling it on as spares and repairs and finding a new car. Within two days we had to scrap the Renault because the power steering was nonexistent and the whole car was lurching and nearly impossible to get out of second gear. I got less than 80% of its market value for that Renault and hadn't even owned it a year. Budgens are money grabbing, careless and lazy with zero care for their customers - DO NOT trust them with your car. I went out of necessity (because the clock spring had to be coded to the car) alone and it was NOT worth it. read more

Last month I was upset when received a second vehicle recall letter from Citroen, for a replacement gearbox. However I must say thank you to Budgen Motors Citroen in Shrewsbury for the way that I was dealt with, both on the telephone and when I brought my vehicle in to the garage. The help I was given to make sure all the paperwork I have regarding my vehicle was all up to date and in order was wonderful. Many thanks. Anonymous read more

No problems with this car dealer. Small problems were sorted promptly. Recommended dealer. They deal with Peugeot and I think they also deal with Alfa Romeo now. On a retail park on the edge of Shrewsbury so very easy to get to. Good after sales service too, the car was seen very quickly when it had to go back for work under the manufactuer's warranty. read more

Brought a brand new Citroen c3 diesel a year back,couldn't start the car contacted them immediately as free service was included ,no reply from citroen although message said they will ring back ASAP,contacted 2 hours later,they would have a look 3 days later, but wouldn't give a courtesy car,while they carry on the repairs. wouldn't buy a new car from them again as after sale service is very poor. read more

Enquiried about a Citroen DS3 Sport in July 2011 on a lease deal through a website and was linked to a fantastic deal through Gateway to Lease. The car was ordered and all relevant paperwork sent backand approved by mid august. Request made for the car to be delivered at or around 25/09/11, which was said to be no problem as it was 6 weeks away. Following three emails and several phone calls after the requested date we were informed they did'nt even have a build date yet. I managed to find out that the car was being supplied through Budgen Motors Citroen,Shrewsbury. I initially spoke with a very nice Sara in business leasing at Budgens who confirmed that the order had been placed and confirmed, she even placed our minds at ease informing us that the car was in fact in the country and at customs, she explained the processes, re delivery to a distribution centre then to their delearship within a contractual 7 days and then a further 3 days for the cars PDI, registartion, tax etc, (worst case scenario). There were also five similar cars in a simialr situation but we were first on the list!! So we would be looking at a delivery date w/c 17/10/11. After a further 5 phone calls, no call backs and now on the 27/10/11 they have'nt got an update of when the car will be with them never mind with us!!! Wouldn't be bad if we had use of a car such as a p/x etc, but as we've had to hire a car at £19 a day, so you can see that I'm not a happy chappy. Enquired July, order approved and all docs in order and recieved back by 15/08/11 , we are now coming into November and Budgens can't update me further. I've ordered four new cars over the last 18 months and never had so much delay or poor service, even asked Budgens if they could get us a car to use whilst they fumbled about, offering to do the 2 hour round trip to fetch it ourselves, but this was also knocked back. This is the way they treat thousands of pounds worth of business custom in a recession I hate to see how they would deal with after service. Fortunatley after the car comes I can deal with my local Citroen garage who look after our Citroen Berlingo vans. I would have cancelled the order and orderd a new car from elsewhere if I knew what delays would have been in store and saved myself £100's in out of pocket expenses. I guess it's as they say You get what you pay for. I'd also stay away from Gateway to lease who have been as useful as a chocolate fire guard. I highly recommend Citroen Mnachester South, excellent customer service and JET vehicle fianance Solutions. David Stirland http://www.swimwearonline.co.uk read more

I was interested in buying a used Mini 2011 yesterday and p/x my car. Because the dealer is based 85 miles away from where I live I sent the pictures of my car and exchanged lots of calls with Derek H The sales person, I believe. Before travelling I asked all the questions about the Mini including is the car HPI clear. The seller confirmed everything and said that is HPI absolutely clear and they are very reputable company. I wanted to px my BMW for 8.7k to 9k and pay the balance by debit card and drive back the Mini home that day. After I arrived the Mini INSTEAD OF 11k MILAGE advertised had 12.3k mileage on and 9k OUTSTANDING FINANCE!!! What shown in red on HPI!!! The manager tried to convince me that the finance is a stocking finance with Peugeot and with a click of a button it will be paid after I pay. But after asking him to enter into Google search the finance company details he could not find a link to show me that this is actually Peugeot finance. I called the finance company and there was no reception or anything just a rude man answered and told me after me giving reg plate that this is their car. I walked away so angry driving home and I wanted to leave at that, but today I had an unpleasant pho call from Derek H Who instead of apologising put the phone down with anger after I said how disappointed I was. Very unpleasant experience ! Stay clear read more