Consistently Poor - The Worst Garage I've Ever Dealt With…read more My experience with Budgen's Shrewsbury has been nothing short of a nightmare. Over the course of a year, absolutely no part of their service has been competent or reliable. They've repeatedly failed to diagnose simple issues (like worn track rod ends), caused damage during routine servicing, and returned my car broken more than once. Every visit has come with long delays, lost bookings, and poor communication -- I've had to chase them constantly just to get updates. They even managed to lose personal items from my vehicle, which were never replaced or even properly acknowledged. Two fairly routine issues under warranty have ended up consuming hundreds of miles of travel and tens of hours of wasted time, all due to their ongoing incompetence. Avoid this garage at all costs. It's the most consistently disappointing and frustrating service experience I've ever had.

absolutely the worst car sales garage in the area, brought a car? quality used car they said, with…read morea MOT, no head lights or main beam from day one, how the hell it passed a MOT without lights beats me, told me that they couldn't get me in for a week and to bring it to them??? The law states the a car must be able to pass a mot this car would not as it's has no lights....... then the car breaks down, and won't start, they still said bring it to us, we have had one of there quality used cars now 2 weeks.......shocking customer service, receptionist just hangs up on you, I would seriously consider using a different garage if your considering a used car as these people dont deliver anything like the customer service they say that they offer