This is an example of a great team. They were quick to respond. They were flexible with schedule…read moreand found time that worked best for me. In less than 30 minutes they installed the TV and it looks perfect. More than that the team helped me carry my heavy 75'' TV upstairs. - Super reliable - Friendly - On-time - Not expensive. Definitely recommend working with them.

I used this company in oct 23. The service was excellent then and they are still reliable ! My…read morephone app went out I called them and they were kind and respectful enough to guide me step by step over the phone! No Charge and I got it back up and running! Today another company would have charged me to come out to fix the problem. These guys are honest in my opinion . Every one is looking to make a dollar ! As long as they're around I would use them. Very polite people! I beg you to look at their reviews and see for yourself . I had another company I was using and left them BC everything was a charge and they were not reliable! This is really a five star company!

Great experience Very professional, reliable, and dedicated to quality service. Highly recommend…read morethem!

From the first call where the sales rep bluntly lied to me and asked for credit card that wasn't…read moregoing to be charged. He said, "I'm not asking for pin# or an expiration date." Two seconds later I get notice from cc company that a $100 charge was put through from ADT! The rep would not stop talking and never answered me about my reason for calling but instead gave me an appointment god alarm system I never wanted! There are so many better, less expensive companies out there. Go local, stay away from ADT!

A couple of friends held a few corporate events and needed to hire a security company for them on…read morenumerous dates and times. They provided information regarding what problems may occur and had the employees forewarned in order to provide the best service possible. I was impressed with their knowledge and professionalism. I even got to talking to a few of them, and not to my surprise, most were retired law enforcement. They were easy to speak to and very courteous when dealing with interactions that consisted of one on ones and large groups. Their presence was known and hopefully I'll see them around at other future events.

I currently work for Mack Security. I am continuously…read moreapproached by clients expressing their pleasure in the professional security services MACK SECURITY provides. All of the security agents are either retired or active law enforcement officers. Mack security provides extensive training to each security agent which compliments the training they received in the police academy and on the job.  Mack Security addresses all security concerns with professionalism.  Its a pleasure to work for Mack Security and providing the clients with a custom security plan suited to their needs.

I had a great experience with Vertex Security when reviewing camera upgrade options. The sales team…read moremade it smooth, and found the right solution for me.

I rarely leave reviews, but this experience has been so frustrating and unprofessional that it…read moreneeds to be said. What should have been a simple NVR replacement turned into a three-month ordeal filled with delays, cancellations, and a complete lack of accountability. Over the course of this project, there were three scheduled appointments--each one canceled or missed--with little to no notice. On top of that, I sent more than 10 follow-up emails just trying to get basic updates, most of which were either ignored or responded to with vague, non-committal answers. There seems to be a serious breakdown in communication and organization within this company. A straightforward job should not require this level of persistence from a customer. At no point did I feel like my time was respected or that my business was valued. If you're looking for reliability, responsiveness, or even basic professionalism, I strongly recommend looking elsewhere. This experience has been a complete waste of time and energy.

Great service and products! They were very professional throughout the process of advising which…read moreproducts to go for, installation, and guidance on how to best make use of it all. Most importantly, the team has always been kind and congenial! Highly recommended - go for it don't even think twice.

This Security Camera company is reliable and very professional! The proposal estimate was accurate…read moreand their customer service was immediate. They were able to Install 12 cameras and a full alarm system in my house in a very short notice. Reasonable prices. Highly recommended!

So you know your boyfriend is cheating on you, but want to confirm your suspicions? Are you in a…read moresituation where your wife is filing for divorce, but want to build up a case against that raging ho to decreasing your alimony? Perhaps you are a paranoid schizo who refuses to take the meds your evil doctor, who is also working with THE MAN, prescribed and is certain that Big Brother bugged all your phones and has you under constant surveillance? Great news Smooth Operator! All your problems can be solved using the products and services by Spy Store. They have everything from home security equipment and professional voice changers to body wires. Recording that telling conversation between you and that ho who was about to take half your life away will be easy with the range of discreet recorders from phone to wearable accessories. Prove infidelity with a errm, skeet detection kit that can trace man love on underwear and clothing as old as 2 years. They have an array of keystroke recorders and cell phone surveillance applications you can choose from to keep tabs on that cheating bastard. You notice the puppy comes home from daycare injured and more antisocial than usual. Nanny cam anyone? They have that too! What sets them apart from most spy shops is the installation services, which are professional, swift, and extremely courteous. Their experience includes over 20 years of service to individuals and corporations. Background of the team that is Spy Stores include: *U.S.M.C. - Communications/Military Intelligence *N.Y.P.D. - Honor Legion and Tactical Patrol Force *NY Telephone Company - Repairman They also train you on how to use your newly acquired toys as well onsite at one of their 2 locations in NYC or offsite. Not to mention, they also have a storefront in Atlantic City! Don't know how to operate a pinhole camera? No problem, they'll train you so well you will be wired for your next shady operation in no time! Hey schizo, guess what? They offer other services such as bug sweeps in your home to ensure Big Brother's watchful eyes and ears are removed from your private space, and you can finally put your fears to rest. *Friendly note: For New York State, possession of eavesdropping devices is a class A misdemeanor. Unlawful surveillance is a punishable offense under the first and second degree. Finally, without the consent of at least one party thereto, by a person not present thereat, by means of any instrument, device or equipment, must you execute mechanical overhearing of a conversation. See Article 250 in the NY State Penal Law for details. Know your rights. Please use all devices responsibly ;) This review will now self destruct in 3,2,1...

I own a real estate storefront in the West Village…read more I was having trouble with other brokers approaching potential customers looking at my window and trying to steal my leads. In one of these incidents , I confronted the scumbag that was trying to steal, and it almost got violent. The other broker put up his fists to fight me, but I was able to defuse the situation and was able to protect myself legally. I stopped by the spy store to get cameras and microphones to have proof just in case these idiots were making a problem. I knew my staff and I could buy the equipment at Home Depot or on Amazon and install it our selves, but we were busy with our regular work. I thought that if I hired a professional, I would save time and avoid any learning curve mistakes. I also wanted to support other small businesses.  So, I went to the Spy Store and payed them $1250 to install one camera, a DVR and a microphone. They promised me it would be no problem for me to watch the videos from my laptop. They then asked for the complete payment upfront.  The first guy they sent was terrible. He drilled holes into my storefront but did not clean up the sawdust after he was finished. He stared at women walking by the store in a very awkward manner. He would stand at the front door and smoke cigarettes and the secondhand smoke will come inside my office. Despite his hour and a half long installation, the video feed still would not work. So, they sent someone else, and this person took multiple computers in my office without asking my permission and downloaded applications and other things. The told me that everything was finished, but it wasn't. I was still unable to access the video remotely. There are still numerous problems with the security video, which after more phone calls they came back to fix. The biggest problem is that the fast-forward function did not work and it it took well over 40 seconds to watch 60 seconds of footage in fast forward mode. When I called to complain about this, they said that was the best anyone could offer. When i mention that the fast forwarding could be quicker, in a similar manner to fast forwarding with YouTube and Netflix, instead of making things better, they responded rudely and unprofessionally by telling me in a sarcastic tone, that I should call Netflix and ask them how to do it . Then, after many phone calls, the Spy store said that I needed a cord to go from my DVR box to my computer. They told me that they don't have this cord and they refuse to finish the job. They also said it was OK to set up a microphone and listen to people on the street as long as you put up a small sign that says that you are audio recording them. My lawyers said that this is not true and that anyone who gets audio recorded can sue me for violating their privacy on the street. They gave me wrong legal information that could have potentially caused me or my business to get sued. I tried to save myself some time by hiring  professionals and I chose the wrong company. When I told them I was going to  write an honest bad review on yelp, they threatened to make up fake profiles and wright bad reviews about me to ruin my business. So, as it stands, I completely regret setting foot in THE SPY STORE. My personal experience could not have been any worse.

Smooth sailing. On time arrival. No rush no fuss. Cold bottled water, a few mentos at hand. The…read moreonly thing that could make this better is a mini microwave for my egg mc muffin. Seriously, the courteous professional service is certainly refreshing. I'll call again for sure.

LOVE this company! They are wonderful people and do exactly what they promise! We had an…read moreuncomfortable situation and just knowing they were there to take care of things put our minds at ease! They were courteous, respectful, professional and understanding. I cannot recommend them enough! There were no glitches and no problems and I plan on using them again in the future for any of my or my family's needs! You will not regret hiring this company! A+++