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    A1 Security Professionals

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    25%

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    2 years ago

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    SOS Locksmith - SOS Locksmith Storefront in NYC

    SOS Locksmith

    (169 reviews)

    Chelsea

    This is my first experience getting keys duplicated and I had a good experience! I have no idea how…read moremuch key duplication is normally supposed to cost but the prices felt reasonable to me. When I walked in the store was empty, the service was friendly, and they were able to help me immediately. I got about 10 keys duplicated and the worker did it quickly and on the spot. All of the keys worked and I would come back if I needed more keys duplicated.

    Went to have keys duplicated for my brother's new apartment…read more At Home Depot they told me that they don't do "Medico" or "Corbin Russwin," keys. They suggested I go to the locksmith at 7th Avenue near 22nd Street. Went there. The person at the counter attempted to make the keys. The person asked me if the "Medico" key is for an elevator saying something to the effect that their blanks are not exactly like the Medico key I handed them. But they made the keys and I went to see if the keys worked at my brother's apartment. The ones for the deadbolt lock did not. Next day went back to SOS Locksmith. There was a different person at the desk. I explained how I bought two copies of two different keys, and the "Medico" keys just do not fit into keyhole of the deadbolt lock. The person behind the desk said that the keys are all the same. No reason why they would not work, and furthermore, it is a cost to the shop to make another set of duplicate keys . (Wouldn't it be a cost to me to keep the keys even if they don't work?). I told the person behind the desk that if I could show to him that the duplicate keys do not work, I would, but would he come with me several blocks away to the building where the deadbolt lock is? He refused to listen and just insisted that the duplicate and original keys are all the same and asked me if I was sure I had the right keys, and was I sure whether I used the right amount of pressure in inserting the key in the keyhole? I replied that I tried everything I could but the duplicate keys do not go in the keyhole. I then said that maybe it is best not to take a chance, and to just refund my money because making other duplicates may mean that I would only have to come back, and it is an inconvenience to me since it is Saturday, the store is closed on Sunday and I would have to wait until Monday, and I do not live nearby. Even if I were to come back later in this very day it is also a hassle, but the person behind the desk did not listen and said that he is not arguing with me (he actually was) but only telling me how it is, and maybe one of his employees who made the keys the previous day might have made an error, but the store does not give refunds when keys fail once, a customer has to have the keys re-done and then if they fail a second time, then the customer can get a refund. So the person behind the desk made duplicate keys for me. I had to go back to the building in which I had to try the keys, and I actually took the precaution of using my cell phone to video-record myself trying to use the duplicate keys . The keys did not work. I called the store and told them that the duplicate keys did not work. The person over the phone who probably was a different person from the one at the desk I dealt with earlier, just said that the store is open until 6 PM. I had to go back out several blocks to the store. I had other things to do. It was a hot day, and I am past middle age, but no use waiting until Monday to do this. When I entered the store a different person was at the desk tending to customers. This other person was more cooperative in trying to be of help but I stated that I have a video on my cell phone showing how the duplicate keys did not work. The other person behind the desk said that there is no need to see the video and that he himself was not at the desk earlier, but he wants to resolve the issue. He asked me something about whether I tried the keys in 'this" building (meaning the building the store is part of). I told him that the building I had to try the keys in, is located at near 42nd Street . Then the person told me that the original "Medico" key actually is of a type that only the building management that gave it to me, can provide a duplicate of. My money was refunded. This is an abbreviated account. It seems to me that the person who kept telling me that the duplicate keys are all the same, was being hard headed and it actually does not matter if the keys "are all the same." It does not matter if the same machine was used to make them. It does not matter if a certain kind of blank is used to make duplicates for the original key. It seemed that the guy kept disparaging me and trying to make it seem as if I am some malcontent idiot who has absolutely nothing to do but waste my time and waste his time by coming into the store and just complain. The fact is that the duplicate keys, alike or not, did not work. No reason for me to make that up. I cannot say that I would recommend that others go to this place. I had read reviews on Google and Yelp! There are a good amount of positive reviews and I hoped I could be among those but it turned out otherwise. BY the way, I am notorious for giving bad reviews to businesses on Google, Yelp! Trustpilot and certain others. I also give good reviews where they are due.

    A1 Security Professionals - security - Updated June 2026

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