Kiley, Nick, and Chad were very professional and helpful when responding to a trouble call for my HVAC. Kiley was very nice on the phone and accommodated my schedule, the techs arrived on time (they both called when they were enroute, which I appreciated), and results of the troubleshooting were explained in an easily understood manner. I plan to use Bud Anderson for all of my HVAC needs. Edited for follow-up ...... When the trouble call found a LOT of trouble and it became necessary to replace the entire HVAC system (I certainly wish my builder had selected Bud Anderson as the HVAC installer when we built the house!) a whole crew of people performed superbly to accomplish the task in a professional manner. Jason, the comfort adviser, led me through the process of selecting the best replacement equipment. Ilana handled the scheduling perfectly. The install techs -- Mike R., Mike M., Curtis, Shannon, Dalton, Saulo -- with Tyler on the follow-up -- did a fantastic job of getting the old gear out and the new system in. They were careful, didn't mark up any walls or doors, made sure they cleaned up after the job, and explained to me many ways that their installation of the HVAC system and ducting was better and more efficient than the initial system install. Again ... If only my builder had used Bud Anderson to install the first HVAC unit, I'm sure I wouldn't have been replacing a system after only living in a house for five years. Thanks to all who helped with this; I hope I didn't leave out any names. The new system works great! read more

On Tuesday evening during the recording breaking heat wave of 2023 my 17year old HVAC unit failed. The last routine maintenance service tech was Aaron Williams. I had been so impressed with his performance I reached out to Bud Anderson Home Services and requested Aaron again! Of course I did after all I have been blabbing about him to my neighbors! Within a few hours Aaron had located the problem and explained my options. Given the age of my unit which was already five years over life expectancy, I opted to just replace the entire system now rather than repair to only delay the obvious. Aaron took the time to reassure me and explain differences in the systems Bud Anderson installs, the magic began to happen. Early Wednesday morning the install team began. Their work was excellent. Eric and Silvestri had already reviewed all my needs and immediately worked quickly and efficiently to removed, replace and clean up the site. They had breezed in and in spite of triple digit temperature, it was out with the old and in with the new in record time. Wait its not over yet. Shortly after they left Aaron returned yet again make certain I understood operation of entire system from thermostat to air flow through vents. My entire experience with this company has been unbelievable and restored my faith in the fact good people are still in operation. I whole-heartedly recommend Bud Anderson HVAC Team from their office staff supporting the heroes in the field!! read more

I am a member of their gold club. They have always had prompt and quick responses to any issues that I have had. I have had to file some HVAC issues I had through my home warranty and they called other companies that took a lot longer to respond to any issues. The issue I was having was with my Nest thermostat. The unit wasn't starting the heat correctly in my house. The initial tech came out and made changes that fixed the heating issue, but it unfortunately caused the Nest thermostat to die (low battery). We called again and they had a tech out that same day (David Nichols was the tech). He was very well versed with the Nest and knew almost exactly what the issue was from the very get go. Would recommend again. I'm only going with 4 stars since I called into the company to check where the second tech was and the people on the phone couldn't give me any information. Communication needs improvement between areas of the business. read more

The tech for our routine maintenance check was Curtis. He arrived on time and was very nice to deal with. He explained everything he would be doing before it was done and was very knowledgeable on his work. You could tell he was a professional and takes pride in the work he performs. He told me about the products and services that were offered by Bud Anderson and gave me pamphlets for the items. He was probably the 1st technician who did things that I didn't know were suppose to be done. He washed (with a water hose)the outside unit to remove any dirt and debris from the coils. He explained that this would help the unit run better. He also poured water into the drain pipes on the inside unit to make sure there were no clogs or issues. He did an excellent job and we'll definitely ask for him specifically on future service calls. Thanks for your service. We appreciate all that you & your company do. read more

We contacted Bud Anderson for their spring time air conditioner tune up service. Nick, our service technician, arrived at 12:20 PM, well within the 12:00-2:00 PM window we were given for our appointment time. Nick was very friendly and explained exactly what the tune up service provided and then went to business, thoroughly checking out our system. After about an hour he came back to tell us the good news and the better news about the condition of our system. He found no problems and then offered additional information about maintenance programs available through Bud Anderson, without trying to hard sell anything. He was very courteous and professional throughout his visit and we really enjoyed talking with him. We are new to this area and believe we have found our "go to" professionals for any heating and cooling issues we may have in the future. Thanks Nick, for taking such great care of us! read more

Our Air began having issues late on a Saturday night. Bud's was in touch with us first thing on Sunday and offered to come out that day or Monday. Our system was in need of replacement and the Chad the specialist that came out to give us many options from repair to get us by up to replacement plan. No pressure was ever given and the customer service was excellent. You are paying not only for the warranty that is phenomenal, but above all the 24-hour service. If you are looking for a cheap fix and the lowest quote, this isn't your place. If you are looking for a system that will save you money for years and the service to go with it then Bud Andersons is for you. Top professionalism from their technicians Morgan and Mike who installed a completely new unit in a day. Much appreciated and a happy customer in a cool house tonight. Thank you!!! read more

As always, they were on time and the service was great! I have never been happier with the equipment that was installed and the service that they have provided over the last 3 years so far and would not think about calling anyone else. You may find someone cheaper (like I did before Bud Anderson) but the quality and kindness and satisfaction will not be there!! You get what you pay for and I am very happy to have them in my corner. If you want quality, if you want good friendly people, if you want someone there when your A/c or Furnace goes out! I know that down the road they will still be there unlike some mom and pop company's that sell cheaper products that WILL NOT LAST as long. Been there done that! This is the company and people you want and the only one's I will call!! read more

I recently had house ducts and dryer vent cleaned. A tedious and thankless job as they had been neglected far too long. Having previously employed the services of Bud Anderson H & C, I expected superlative technicians to be dispatched for the job. My expectations were exceeded. Jairo and Curtis were here on schedule, did a very thorough job requiring several hours, followed by a fantastic "clean-up". They were very careful to ensure that placement of their gigantic equipment did not impede routine household operations - an important consideration as there seemed to be a need for household members to traverse the narrow hallway with extreme frequency. I am happy to provide five stars for each of them. Thanks! read more

Joseph King was our service technician. He did a great job with our regular check-up. This time he had to bring us the bad news that our 15 year-old system was having issues. Our previous techs have been forthright in telling us when things NEEDED to be fixed versus when they should be on our radar. Joseph showed me the problem items and took the time to lay out our options. We chose to take the step to replace our old system using Bud Anderson Heating & Cooling. Our home is nice and toasty and our peace of mind is chillin'. Props to Scott Reames for explaining our equipment options. Morgan and Michael installed the system and all looks well. read more

Bud Anderson has excellent customer service. I called at 6:45pm on a Monday night and they set my appointment for Wednesday afternoon to service my HVAC. The technician was very professional, knowledgeable, and quick! The only negative I would have is that I had a scheduled arrival time slot of 2-5pm which I took off work to be present for. They called at 4pm and said the technician was running late and it would be after my time slot before he arrived. They offered to reschedule me but I had already taken off work for this so I asked them to come late if needed. He arrived at 5:15... I took off work for nothing. read more

I have used Bud Anderson for several years and have always been impressed with their attention to detail, respect for the customer, and quality service. I am a gold member which allows me to get very quick service during emergencies. I have always felt that any suggestion was valid and they have worked tirelessly to repair units in the past. Today, I had my winter service performed by David Nichols. As usual, he was on time, thorough, helped me work through an account issue, and efficiently completed the task at hand. I highly recommend Bud Anderson Heating and Cooling for routine or emergency service. read more

I originally had my service with B&B, but they had retired. They chose Bud Anderson as the best reference for service. I had an A/C issue, and Jannine was very helpful in getting me set up for same day service. She didn't even bat an eye with my "special requests". Sure enough, Jannine let me know Brian was on his way. I met Brian, and we was very thorough and efficient. He had my A/C unit up and running within an hour. I was pleased from start to finish with my first service request with Bud Anderson, and I feel that B&B made the right choice in recommending Bud Anderson to service their clients. read more

From the first call through the 2 visits needed to fix our furnace the service and respect shown by everyone involved is excellent. Lets face it, no one likes to pay out for repairs or replacement on our heating or ac equipment but it happens. If you do have to at least you can deal with honest, reliable and quick to respond company. Extra kudos for Eyyan as he researched and discovered that our unit was under warranty saving us half of the initial visits quote. Having little information about the unit upon purchase of our home it was an extra only an honest company would provide. read more

Bud Anderson Heating and Cooling has always been there when we needed them. First started using them when we had a problem with our heat pump during the Summer, and the company we had a maintenance contract with couldn't come out for about a week, leaving us without air conditioning. Bud sent a representative out that day and had us fixed in less than an hour. Devaan, our tech this morning, performed in the same courteous, quick, professional way we've come to expect from Bud Anderson. I'd strongly recommend Devaan, and Bud Anderson, to anyone. read more

Jessica and Oswaldo were very professional and provided great customer service. We were able to move our appointment up with great contact from Jessica. Oswaldo arrived promptly and did a very thorough check on our Daikan heat pump system. We replaced a router and upgraded my iPhone. This disconnected my iPhone from remote accessing our Sen-si thermostat. It never got fixed and Oswaldo offered to help correct it. He got it back up and connected. I was thrilled! High fived him for a great job! Super kudos to both!!! read more

We had a complete installation done of our HVAC system. The two-man installation team was Dan and John. They arrived exactly on time, and completed the job in just five hours. They worked steadily through the day, were quiet and courteous and very professional. During our installation there was a flue part that was needed that they did not have on the truck. But it was quickly delivered on site by Scotty. Now down time! I can recommend Bud Anderson Heating and Cooling. No regrets and no reservations. read more

This is a review for Eduardo Gomez. He helped us get our heating system running last week. We had an issue with our thermostat today and he came back by and helped get it fixed. He has always been very courteous and professional on his service calls. He has always explained to us what he was doing, which is very helpful to a couple of old people. You can be proud of how he represents your company. Thank you for helping us. Roland & Judy Graham 3815 Silver Fox St. Springdale, AR 72762 read more

They came when they said and did what they could to rectify the problem. Suggested a larger unit and I think the quote they gave was high, but will get add'l estimates before moving forward. If the estimates I receive are in the same "ballpark" as Bud Anderson's was, I will use them as I like the company and the professionalism. However I will not use them if I get estimates considerably lower. Should I go with them, you'll see that review later down the road. read more

Love our crew! Our tech, Curtis, is awesome. Anytime we call (during business hours) they've always been super fast addressing whatever it is we're needing. The answering service people, who aren't our amazing Bud Andreson crew, are definitely not as friendly or helpful at all (especially in the middle of the night) but they definitely don't set the tone for the great customer service we always receive from Curtis, Amber, or any of the others we've worked with. read more