Steve's responded quickly to our initial call. Evaluation revealed leaking underground pipe. Location of leak was performed by a specialist. Then, Steve's was called, informed of the specialist's marking of the location, and scheduled to return between 0900-1200 their next day for this repair. They arrived after 3 PM, Friday. They were not prepared; did not have the equipment or supplies or enough time to perform the scheduled repair. Needless to say, we did not schedule further work with Steve's. read more

I am VERY disappointed with their service. My home warranty service sent my work order to them after the big freeze we had in February. The when I heard back from them, the best they could do is schedule an appointment a week out. When our appointment date came we waited all morning for them to arrive and got a call that they "were a technician short today and help wouldn't be available until the afternoon." I received a call a about 4:00pm saying that they were busy and needed to reschedule another week and a half out! I ask what was wrong with tomorrow and was told they were "busy." I asked them to reschedule someone else out as our new floors were buckling and delays would only cause further damage. They refused to help.., in fact, the lady I was speaking with hung up on me. I called back and a different lady answered and I told her that that the lady I was speaking with prior to her had hung up on me. She suggested that maybe I had been "a little short with her" to which I explained I was only trying to describe the severity of my problem. This company, from my personal experience, is sadly a total joke and very unprofessional. Thousands of dollars of new flooring going down the drain because they can't schedule their work properly. They were not helpful at all and VERY RUDE! I'm filing a complaint against them with my home warranty company. Mike Elam read more

If I could give zero stars I would. These men showed up with no face masks at a time when we are in a pandemic. I wear a face mask and so did my renter. Their bid was so high, it was More than twice what the other two plumbers gave me. Stay away from these people they are a rip off. The woman in the office named Rose is incredibly rude. I. Addition they charged me $69 just to give mean estimate. TOTAL RIP OFF AND UNPROFESSIONAL. read more

Extremely overpriced!!! Charged $295 for a $30 outdoor faucet and the simple replacement that took 30 min to complete there cost $500. This should not have cost half this. read more

I called to get an estimate on new water heaters, or to fix the one that wasn't working. Harrison reviewed my situation and gave me a quote. He charged me for an $89 service call, and would not apply that toward the purchase and installation of two new water heaters if I bought them from him. I got quotes from two other companies who didn't charge me for the service call, they were less than half what Steves Plumbing quoted. Steves didn't win my business. read more

I do not recommend this company. They do not guarantee their work. They do faulty work. Their technicians don't know what they're doing. I had work done on my water heater which technician installed a check valve backwards. The technician was late arriving at my house 2 hours late with no phone call. I'm giving this company 1 star simply because they exist. That's it. I would not call this company for any type of service work. They don't know what they're doing and their office staff is rude. If you want good customer service and work you can count on; call another plumber. read more

Run, do not walk, away from this company. Zero stars is more appropriate! I have worked with them for 3 years now, even had a maintenance contract and I'm talking about high-dollar expenditures (like a tankless water heater, new toilet, etc.) I would say 75% of the time I've had to call them back because their work wasn't completed or failed. And each time, it was like pulling teeth to get them to respond. When they did respond, it wasn't their fault (until they saw the work and then agreed it was). In fact, without any exaggeration, they have NEVER returned my calls. I have had to call them back or send an email to ask them to respond. Their definition of customer service is the customer is there to serve them! The final straw was when a toilet that I bought from them and they installed had an issue 3 days after the warranty expired and they wouldn't honor it. This was during their yearly inspection that I delayed because I was out of town. I had a faucet installed that I had to buy because I could get the faucet $300 cheaper than they wanted to sell me. The exact same faucet! read more

I called them with a issue I was having as I was moving into my new house. Within 30 minutes they were there and came and fixed my issue. The tech was very knowledgeable and kind. I would totally recommend these guys to anyone. read more

If you want to pay $209 for an employee of Steve's Plumbing to replace the wax ring on your toilet, these are the people to call!!! The service call to "reset toilet" was a total of $415.97!! When I complained during the follow-up "satisfaction survey" I received no response from management. AVOID THEM!!! read more

Joey did a great job of determining our problems very quickly, explaining the solution and fixing the problem immediately. The office staff did a great job of ensuring I was aware of his arrival and the window of time that I selected was met perfectly! read more

If you want to pay $559.71 for a garbage disposal and then call them to complain about the cost and ask someone to call you back, but they don't, then be sure to call Steve's Plumbing. read more

For the second time Joey diagnosed the problem within a minute of inspecting it and then fixed it very rapidly. Very knowledgeable and good customer relations. Brenda did a good job on the notifications. read more

Update, after referring me to HVAC man to stop water from draining from the installation of the water heater which they (Steve's) had done, I did as directed. I called an HVAC man. He arrived and said the apparatus was improperly installed by Steve's repairman and referred me back to Steve's. I had no confidence and asked my son, neither a plumber or HVAC guy but handy with a wrench. He fixed it for me. So after more than a week of water draining onto my carpeted floor my son fixed it. read more

I would give 0 stars if this was an option! Call anyone but these people 5 min in my house and instead of replacing a washer for a dripping faucet they want to replace the whole thing. They say that it just keeps them from having to come back some other time to fix it later. All this for $209 plus service call and labor for a faucet that is 2 years old. You are still out the service charge after you throw them out of your house but you have saved hundreds of dollars and I guess that is how they make a living. So don't call theses people!! read more

Showed up on time and diagnosed the problem for $75. The cheapest faucet offered was $400. So, we will find a new plumber.