Went in today looking for a specific shoe for my work, the nice young man behind the counter took…read morethe time to show me where they were explained the different brands in that particular shoe, pulled of the top shelf the size I needed for every one I wanted to try on! Which was a lot! lol I will definitely come back for all my shoe needs Just because of him!

They should really train their new employees with more of a correct attitude. Making statements…read moretowards children is completely wrong. Me and my daughter will never shop here again.

Do not do business with this company if possible. Even when you tell them you don't want one of…read moretheir credit cards, they will still open one up and then start charging you late fees. Then when you try to cancel the card and get rid of the fees, they put you on hold and never answer the phone. This is one of the worst customer services I've ever had to deal with.

Last night, December 15 I went to Academy in Wichita Falls. Upon entering the store the so-called…read moregreeter did not speak, did not make eye contact and finally as I walked by and said, how are you he had to answer. I spent over $1000. Selection of fishing tackle was a little thin. There were 12 people in line behind me as well as three in front of me with one cashier. I offered to let six of the people behind me go in front of me because they just had one or two items. Finally, I got to the cashier. As the big, tall manager was walking away, the cashier asked him if he was gonna help, and he just scoffed and walked off and went to the back. Everyone of the employees in the store acted like they were all mad and had terrible attitude. Our family is in the people business in retail sales with 650 employees. We understand how it is with employees with an attitude. They don't work for us if they display this attitude. The customer is King. I will continue to go back to Academy and hopefully the experience will be better. As a follow up. The manager called me the next day. I was impressed that he did so. He invited me to come visit the store again.

Is it odd to review a Kohl's? Sure. But here I go anyway!…read more It's in a nice location in Wichita Falls and is easy to get to, although there isnt much in Wichita Falls that's hard to find. I was here for a wedding and forgot the top I was going to wear with my skirt, in a panic I went to Kohl's and not just one, but TWO associates there helped me gather items and some new cheap jewelry that matched the new outfit I was going to wear. The store was clean and laid out like every other kohl's but I really appreciated these ladies going the extra mile. For customer service alone, they rock! (They also had some awesome clearance racks!)

I bought a shirt in Fort Worth and returned to this store because it was defective and part of the…read morematerial was shredding. I pointed this out to the associate when I returned it the day after the orginal purchase. I checked and they did not have the product in stock. This morning I ordered it online with another color as well. I received an email very shortly later saying one of the shirts was ready for pickup. I picked it up and checked it when I got the the car. It was the same defective shirt I returned the week before. They just retagged it and sold it again and lucky me, I was the one to get it. I asked for the manager and a woman came up to me though I am not sure she was the actual manager since there was no name tag or label to show her name or position. The only thing she could do was return it and refund me. They could not order it and have it delivered to my home nor could she reinstate the discount I used when I purchased the shirt. I called corporate and filed a complaint. Evidentually, customer service is not Kohls priority.

Doc Martens Had to…read moresee if they still had Doc Martens and they DO!!! If I had enough room in my suitcase, I would have grabbed a pair for old times sake.

I wish I could give no stars. This place is nothing but thieves, trying to steal from a 19 year old…read moregirl, which just started her job. She bought a pair of shoes for work 2 days ago, found and old pair she can use for work, decided to take them back to save her money, and they told her no, they could only give her store credit. The lady told her, that the store manager doesn't like it when they give refunds. Well that's not store policy, they have never been worn and she has a receipt. She should have been giving a cash refund. What kind of place would steal from a young lady. So save your money, and please go somewhere else, nothing but thieves here...

Sad Most of the…read morestores are closed now. Very sad look compared to the vibrant 80s and 90s. It's ideal for power-walking!

Overall It's an alright mall could use some work, doesn't have many stores to choose from but my…read morekids love to go there for the arcade games

This store is one of the best shoe stores in my opinion, they have a lot of selections more than I…read morethought. Great prices and good customer service I highly recommend this store for shoes

Although they have a good selection and decent prices they have HORRIBLE customer service. Most…read morestores will honor prices that are marked on merchandise even if incorrect. This store won't. Way to lose a customer over $5. I won't be back.

Today I only visited the menswear area. I've been to this location many times in the past three…read moreyears. Always have enough staff on hand, and the staff is always pleasant, helpful, and professional. I wanted a specific shirt in a specific size and two men scoured the sales floor and one made a trip to the stock room. They frequently offer steep discounts when they are prepping for next season's merchandise. Not everything is perfectly displayed. Display quality varies significantly from area to area.

This review is only on the dressing rooms and Carpet in the store. The overall quality of the store…read moreis a 4 Star. The reason I rated the Dressing Rooms and Carpet a 2 is due to the amount of stains and lack of cleaning they have received and the smell in one of them. I do believe if the carpet is removed it the overall quality of the area would be improved. If it is replaced with faux wooden flooring it would give the appearance and quality a modern look and not look as old in the mens department.