Two weeks ago, we purchased a very nice used studio piano from Graves. Our salesman was Michael…read moreSpain. He was friendlv, courteous, knowledgeable and extremely helpful. While we were waiting for some additional information on the instrument, we were greeted by other Graves associates. All were very friendly and engaging. When the piano was delivered late last week. we noticed that the pedals made a loud squeaking noise We called Michael and he scheduled piano technician Francis to visit us within two business davs. She, too, was very friendly and knowledgeable of her craft. Then toniqht, Michael Spain called us to inquire our overall satisfaction with the repair and the piano. What Wonderfu customer service Graves Piano provides, both before and after the sale. We woulc highly recommend considering Graves should you ever decide to purchase or service a piano.

My experience with Graves Piano was top-notch from beginning to end. I received a great price (well…read morebelow MSRP/SMP) on a brand new Estonia L210 grand piano with very little negotiation. Mike, the sales manager, is just about the most gracious and genuine person you can imagine. He made me feel like I was the only customer who mattered from start to finish. I received my piano (I live 4 hours away from the shop) within 10 days of the sale (would have been even sooner had it not been for an unexpected ice storm). The service after the sale was just as superb -- some minor issues with action regulation and the sostenuto pedal were handled immediately and without hesitation by Zach, the store owner. I highly recommend Graves Piano to anyone in the market for a new piano.

Charley is seriously amazing. On my first lesson, it didn't take long for me to see that I made the…read moreright choice. I really like how he tailors my lessons to the style and type of music I'd like to play- even makes tabs for me of songs that I want to learn. You can really tell the guy is very passionate about what he does, and genuinely cares about his students. Highly recommend!

From the owner: I'm Charley Charlton and I teach in-person and online interactive video lessons for acoustic and…read moreelectric guitar. I focus on classic rock, blues and modern blues. I've been playing guitar for over 40 years, teaching guitar for over 20 years, and I love to help people learn to play!

Trying to submit an updated review. They did refund me the rental fee for the second month (2…read moreweeks) after I talked to Rick but still charged me for the month after my daughter turned it in to the school (per the agreement with the school) and no one bothered to pick it up. So it's not quite as bad as my original review but I still wouldn't recommend them and won't be going back.

I had to take one of my band kids trombone in because it got bent yesterday during a show... and…read morethe person in the back (I wish I got her name) fixed it in 2 mins... such an amazing job.. thank you for fixing that so quickly..