Brian has helped my family with vehicles for decades. You can't find a better dealer in the state.read more

We bought a car there with a pre-existing problem and it never got fixed. We didn't know about it…read moretill after the 30 day warranty was up. Very disappointed in this transaction. It was the first dealer we ever bought from and were very inexperienced, and senior citizens. ( We always had purchased cars from individuals previously.) So now we're looking for a different car but the value of the one we bought is alot lower than what we paid for it. (We think the price was too high too.)

One of the best cars I ever bought! Still running to this day with its new owners. Highly…read morerecommended car lot for used cars!

Kory is a liar and a cheat. Wants to hide behind Jesus, all the while taking advantage of young…read morepeople that are just starting out. He sold my son and daughter in law ( who was 8 months pregnant) a car that had a blown head gasket and no wind shield wipers. We know that he knew about these things because he cleaned the snow off the car himself when they picked it up. They had to fix that out of pocket right off the lot. The car has overheated every day and we found duct tape on the valve covers. He patched it long enough to dump it on some kids. Despicable person. He has been given several opportunities to make it right, but refuses to even let them trade it for something else. He should be ashamed of himself. If he really knew Jesus, he wouldn't be able to treat people this way.

Recently purchased a sweet 2005 Pontiac Grand Prix from Hagy's with NO issues or complaints. David…read moreHagy struck me as an old fashioned down-home guy, he was helpful and made the transaction easy with no hassle. I would definitely buy from Hagy's again in the future. Good guy, good car, Good deal!

From the owner: I have been at this same location over 37 years have a 4.5 star rating on google and getting better…read moreall the time help me get it up to 5

I scheduled an online appointment with Toyota Service Center in Johnson City, TN for a standard oil…read morechange. I pulled into the garage and the gentleman reviewed my mileage, and the outside of my car. Then we walked over to his desk where he reviewed the car's previous work and mentioned a wiper change and alignment. I decided to purchase wiper blades on my own. Hold off on alignment until tires are rotated in January 2027. He was thorough and emailed me a report so I know what things need to be done during my next visit. I would recommend this service center to others.

We bought two vehicles here in 2024 -- a Crown Limited for my girlfriend ($52,000 out the door) and…read morea Corolla Cross. If you're a woman bringing your car in here by yourself, bring someone with you, because we watched how this service department treats female customers firsthand. She reported a paint defect at delivery -- ignored. She reported a clicking in the wheels for over a year -- ignored, until a mechanic happened to overhear it and identified it as a drivetrain warranty issue. During service they broke the engine cover -- replaced only after I got involved. They busted the wheel well clips and skid plate during AWD axle work and just moved on. The pattern was always the same: they damage something on your car, don't tell you, do a half-baked repair, and move on. The Crown comes with no spare tire and no jack -- just a fix-a-flat kit -- and the dealership never mentioned it. On a $52,000 car. When I asked about buying a matching rim, the staff member didn't even look up and just said "you can't afford it." No price, no option, no effort. She told the service advisor about a whistling noise and a lag. Instead of diagnosing it, they sold her a package of five oil changes and two filters. The next day the hybrid system lit up with warning lights and she was told to drive it back with all of them on. They opened the battery cooling area, pulled out a large pile of debris, left it on the floorboard, and installed a new filter -- without telling her. They didn't charge her for that filter, which tells you they knew they were correcting their own prior service failure. The battery damage: dealer estimate $15,704.46 total -- well above what independent shops charge. All traces back to a cooling filter they were paid to inspect and never touched. The Corolla Cross got the same treatment. Their "multi-point inspection" checked the outside brake pads but never the inner pad grinding the rotor -- so I paid out of pocket for a full front brake job. We brought it in with a flat tire: they measured tread depth, never put air in it, and sent us out. From day one there was a screw in the tread. The car went back more than once -- they even had all four wheels off to rotate the tires -- and never saw it. I spotted it myself, just walking up to the car. On later oil changes, they removed the engine cover and never put it back -- still missing today. This isn't one bad visit -- it's both of our cars, my sons, and the way this dealership talks to women when they think no one is listening. When we asked about goodwill on the $15,704.46 estimate, their idea of "goodwill" was to finance the parts if we paid the labor -- making us pay thousands to fix damage their own service department caused. When we pushed back, staff offered the manager. We said yes every time. No manager ever came out. They offered to buy her Crown back for around $10,000 -- on a car she owes $39,000 on -- and roll her into a Prius, leaving her tens of thousands upside down. To be fair: the sales side treated us well. Every problem here is the service department. This place has won awards for best dealership in the Tri-Cities. Their own sales staff told us other female customers had the same experience. A 2025 Trustpilot review describes a customer whose vehicle they kept for three months without performing the warranty repair -- and shorted them $2,050. On their own website, a woman who bought a used Sienna describes poor communication, promised repairs never completed, overspray on her seatbelt, and a two-month fight -- it took going back to sales manager Koree Deeb to get compensation. Three customers, same pattern. So I'll ask the question their own sales staff already answered for us: Has any other woman out there had the same experience at this dealership? Correction to my original review: After speaking with Johnson City Toyota's service department, I learned that the information I was given about the engine cover was wrong. My mechanic showed me the mounting clips in the engine bay and told me the 2024 Corolla Cross should have an engine cover to protect the hybrid components, so I included that claim in my review. Johnson City Toyota's service department has confirmed that the Corolla Cross does not come with an engine cover from the factory. That specific claim was my mistake, and I apologize for not verifying it myself before posting. I withdraw that claim about the missing engine cover on the Corolla Cross. Everything else in this review stands as written.

Bought a car on Jan. 30th, he did not file for the tags and title until April 1st. we tried many…read moretimes to get the registration done but all we got were excuses. The bank was threating us because they has not received the title, the temp tags ran out on the car. One excuse was he's very busy with other businesses, if that is the case then perhaps he should give up the car business if he can't properly run it. Other excuses were he was on vacation twice during those 2 months, then it was the courthouse was short staffed and behind. I called the courthouse to find out he didn't even apply for the registration until April 1st. So if you buy from him be aware you may not get you title and tags for awhile without a fight. But I will have to say the girl that is normally there is very nice and competent but there is nothing she can do about tags

On December 13, 2023, my wife and I purchased a used 2011 Toyota Highlander Hybrid Limited from Top…read moreNotch Used Cars for $17,288.60, including tax. We had already paid a $500 deposit on an earlier date, which was subtracted from the price above at the time of vehicle purchase. We received from the seller a 3-month, 3000-mile warranty as well. The following problems were discovered during the 3 months after we purchased the vehicle: Dec 27, 2023: When driving to meet friends in Pigeon Forge for Christmas, a hybrid alert came on, and instructed us to pull over immediately. The vehicle was towed to Rusty Wallace Toyota for diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601. - Towing cost to Rusty Wallace Toyota of Morristown and Top Notch Auto: $112.50. - Diagnosis at Rusty Wallace Toyota of Morristown cost: $167.80. - Rental car cost: $388.10. - Replacement of hybrid oil pump with motor assembly by Top Notch Auto of Johnson City, TN: $850.65 (Not covered by our Top Notch warranty.) Feb 29, 2024: When having tires rotated at Johnson City Toyota, the following issues were discovered: - Front struts recommended replacing. - Sway bar end links both front and rear rec'd replacing. - Both front lower control arms rec'd replacing. - Replace rear subframe due to bushings being dry rotted, torn, and rusted out. - Fix driver side axle seal leaking. - Fix banjo bolt on the back of the engine leaking. - Replace broken air vent to the right of the steering wheel. - Total diagnosis cost: $738.69. - Proposed cost to perform all repairs by Johnson City Toyota: $19,252.38. Top Notch Auto said that none of these repairs were covered by their 3-month warranty, but they told us we could drive the vehicle safely until we could afford to pay for them. Mar 9, 2024: While driving to the North Carolina coast to meet family for vacation, a hybrid alert came on again instructing us to pull over immediately. The vehicle was then towed to Mark Jacobson Toyota of Durham, NC. - Diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601 (same error as Dec 27, Top Notch said they repaired). - Towing to Durham, NC & Johnson City, TN cost: $618. - Diagnosis at Mark Jacobson Toyota, Durham NC: $172. - Rental car cost: $475.76. - We no longer trust the Highlander to be safe and stopped driving it after it was towed back to Johnson City. It's been sitting in our driveway unused since then. Total cost of vehicle as of 30 July 2024 (already paid and future repair estimates): $40,064.48 Still carrying the loan and insurance for that vehicle, we had to withdraw funds from an investment fund I've saved to since 2007 to buy another vehicle to replace the bad one. I intended that this investment fund would help take care of my severely disabled niece when I and the other elders of her family were no longer around to take care of her. She is 7 years old and lives with severe brain dysfunction, severe vision impairment, considerable motor difficulties, and severe speech impediment. I recommend that anyone considering doing business with these people to please review their Better Business Bureau rating and review of "F" at https://www.bbb.org/us/tn/johnson-city/profile/used-car-dealers/top-notch-used-cars-0533-90040679

Frankie and Fletcher are both as genuine as you get! They help support the community in addition to…read moretheir top notch service. They made my transaction easy and worry free.

Great buying experience!! Drove 3 hours and well worth the drive!!! Basically did the whole deal…read moreover the phone, but when vehicle went in for a final inspection they found an issue. Called me up, told me it would be a few days and then they had a the issue completely fixed with no additional charge. Very honest!!

I needed a simple brake light change. The price was SUPER cheap, only like 23$!! I was shocked…read morebecause usually they charge like 90$ an hour at dealerships. Everyone was very friendly and accommodating, and it did not take long at all.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .

Avoid at all costs. We got a jeep liberty through them and all we have had are issues with it. They…read moresold us a warranty along with vehicle, but any time we get work done to the vehicle through them they charge full price for all work. We have to replace heating coil, water pump and thermostat. All within 5 months of getting the car. They lack customer service skills as well. Before we spent the money to fix the water pump we looked into trading the jeep in. That's when we ran into the WORST salesman I have ever met. His name was Mark Guyer. He took us through vehicles and he spent 15 minutes and left us in the rain. While he tried to find keys for a test drive. He never apologized for our wait, and after that we agreed to purchase the car. He said he would ball call us in a hour to sign papers. Well, after 5 hours I called him and was told he left. So he left us high and dry with no answer and a broken down vehicle. I called him back the very next day and he was very short on the phone with me. He was very rude and disrespectful the whole time. He said "I'm busy, call you later." No bye or anything. He didn't even ask my name or number. I waited again no call. So I called back like 5 hours later was told he left again. Day 2 no car, or answer. So I asked to talk to someone else they said since he was the one doing the deal they couldn't do it without him. Day 3 he was off that day. Day 4, I finally get ahold of him. He says well we weren't able to do it. I called you to tell you. I said you never called me. He said I was a liar and hung up. The operators were just as clueless, how this place functions is beyond me. Just awful! AVOID AT ALL COSTS!!!!!

Bought my 2012 dodge Durango Last week, I had a great time buying a car! They easy to deal…read morewith and the only place that didn't get mad when I told them I was financing with Johnson city federal credit union. The other 2 places I went to all they wanted was me to finance in their places! Best Internet price around. And no disappearing rebates! They do have a document fee. But they all do these days and the ones that don't try to trick you into their financing so they make money that way. Thanks Carl Gregory. Phil Miner, Gary Hudgens, Vince Fishner. Great transaction Tom B.

My husband and I have bought three vehicles from Specialty Cars over the last few years. They have…read moreall been solid vehicles. I have absolutely no problem recommending this business to anyone.

This is my our Second purchase with them. They are not pushy at all and very polite. They have…read moreexcellent quality vehicles, in our experience. I would refer them to my friends and family! Amy G.