first time using this was 3 weeks ago. I never knew there was a dog wash machine...easy to…read moreuse...great location and very nice dog people

The Best! Self service dog wash place on Nantucket that has all the bells and whistles. I take my…read morepup in after a fun day at the beach and give her a quick bath. Very reasonably priced and the shampoo is in the water already so the wash is efficient and quick!

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

Didn't receive the link for paperwork before I got there on our first visit. I was told they'd send…read morepictures and updates through out our pup's first visit and only received one. was greeted at pickup by a rude employee who knew nothing about the care of our dog for the day and was told we would get a report card the next day - been 10 days and still haven't gotten it nor had we heard back from them. Will never return with our pup!

We came into town for a visit and the owner and staff were very welcoming . Winston had some fun…read moredays at daycare while we were able to enjoy some long days out and about. Friendly and loving staff. Hope to be back soon

What a wonderful facility! It is clean, welcoming, and the staff were incredible! We had a minor…read moreemergency with our dog, and from the initial phone call, to the check-in and triage, to the treatment, the entire process was pleasant and professional.

I had an older dog and needed urgent care it was very costly and hard to get in. Hence the 4 stars…read moreinstead of 5. On the other hand I would give the practice a full 5 stars. I brought my puppy in for all his 1st year vaccinations and the staff was awesome. I saw a different vet every time and got to meet them all. I would trust my pup with anyone of them. Little pricey not all that bad after all it is Nantucket. They gave Brody an awesome gift package for being a new patient. They check up on him. Almost monthly to make sure all is well. The front desk staff is friendly and polite. I have no issues with the regular practice. Awesome staff. Very clean and welcoming environment and huge yard so your dog can take care of business. Just pick it up please. Lol

Awesome groomer!! We've been bringing our Bernese Mountain Dog here for a few years and they do a…read moregreat job. Cheryl is very kind and the dog seems comfortable going inside and happy when we pick her up. Highly recommend!!

Very disappointed with the service I received here and especially my last visit. I brought my puppy…read morethere several times before I decided to groom him myself and I have done so for the past 3 years. After having two consecutive major surgeries, I needed help with him and made an appointment. Sadly, it was the worst groom. It felt like I was being "punished" for me grooming him myself as I hadn't been there for a few years! Strange. I guess groomers are in such demand that they and treat their customers poorly.

Karen is very knowledgeable and caring. Highly recommend. Whispering Winds is very convenient in…read morethe Dennis Harwich area. When you go, enjoy the gardens.

Karen is the best!!! We have had great experiences there. She is great with nervous dogs .read more

Outstanding service and consideration. I have used this business 3 times for in home extended cat…read moresitting. They deserve my highest recommendation.

Outstanding grooming and super nice people. Our…read moreGoldendoodle has never looked so good.

Sharon is amazing. While Sharon was relocating her shop I tried doing a mobile grooming service. I…read morelove the convenience but the quality of work did not compare to Sharon's grooming. Hence why my rescue and I are back with Sharon.

The owner is not as competent as she claims to be. My dog has been terrified ever since going to…read moreher for her nails. Let with a broken nail, which led to a major infection. Would never recommend her.

Emily (owner) is the only one who handles cats. Very quick, efficient. My guy loved her! Best groom…read moreever. BTW - Emily and her team also groom dogs.

I am thrilled to tell you about my experience with Pawsh. My mother is 86 and has a Hovawart. It is…read morea big fluffy breed with soooo much fur. My mother goes to Florida in the winter and I care for her fur baby. I recently took a new job that has me busy and tired. I could not keep up with the constant brushing that my mother is able to do at home all day long. She had matts that I could not get out. Pawsh came to the rescue and Jesse did an amazing job. This dog has never been professionally groomed before. His calm demeanor and instant connection with her was undeniable. She laid down at his feet while we were outside talking. She is a stand off-ish breed, the name means farm watcher. She has to go to you. She is offensive, not defensive. I can not say enough good things about Jesse and the job he did. I will be using them regularly. Make the call!

My dog (a little shih tzu mix) looks great! Thank you!…read more She was responsive, fit me in on a cancellation, had a reasonable price and did a wonderful job.

I have been using Diane for my Briards since 2000.She is very professional …read more I keep my dogs in full coat and she does a great job for a reasonable price.