Jaesoon got me checked in while verifying my insurance and got me seen same day with no…read moreappointment. Easy documents! Brandon asked me to remove my dimple piercings for an X-ray and when I told him I couldn't, he reassured me it was fine. I loved that I didn't need to take them out! Very nice of Brandon. Don't get me started on Dr. James, he was so kind, knowledgeable and courteous. He was not too rough at all. He recommend lots of options but never forces you to make a decision. I love his honesty as well. I've gone to one dental clinic called BTY Dental and it was a disaster. Glacier is the best dental clinic I personally have gone to. I highly recommend. Please do not go to BTY Dental, instead please come here because you won't regret it. All 3 gentlemen worked on my teeth today and I've never been happier about my teeth until today. Thank you Dr. James, jaesoon, and Brandon.

The best!!! The whole experience, from the reception staff to the dental assistants, and…read morehygienists, Dustin has assemble the best staff. He took over from his predecessor and kept the ball rolling. I even had a root canal that was one of the least painful procedures I've had in decades. The whole experience was what I could actually call a joy. Nobody likes going to the dentist, but if you have to I highly recommend Advanced Family Dental Care.

Initially loved this place but after my child was recommended to have care that would have not…read morealigned with her cleft care plan i chose to move to a new dentist. Their billing was always problematic as they weren't preferred but i always did the leg work to get things paid - after a divorce and insurance issues (deciding what parents was primary of the minors ) it was determined that 2 claims needed to be redone and my insurance reprocessed them and paid - i spoke to Sabrina to inquire and was told they sent the money back / regardless of who said what they NEVER CALLED ME TO CHECK ON ANYTHING- i brought a letter in and asked for proof of the call and was told to leave the office - beware if this office or your insurance isn't a preferred because the common theme is "we will do our best" Or the insurance is the problem - funny i was able to solve all issues with a phone call!!! A simple call from them to me was all they has to do but here we are -

I recently visited this office as my wisdom tooth had literally broken and impacted. I only knew of…read morethis office by reputation and seeing the sogns saying walk in are excepted. . Their not lying. I was greeted by a very friendly staff, as well as care providers. None of which where bad on the eyes either. Anyways, Dr. Cha was quick, easy, no anxiety, and painless. All opposite of my past interactions with other dentists. My dental insurance hadn't kicked in yet, so it was out of pocket but even so, it was very reasonably priced! The building was extremely clean and nicely decorated, it didn't feel like a Dentists office but a very nice lounge almost. Best way I can think to describe it. I would highly recommend this place to anyone and everyone, and this is coming from a guy with a phobia of Dentists!

They are convenient and fast, the front office area looks nice, but that is about where everything…read morewithin the building and the work being done is difficult to be charitable towards for my experience. I had a chipped tooth that needed fixing. After getting me in pretty quick, they proposed a $9,000 work plan for the tooth and other things. I said I couldn't afford that, and their office guy just told me to put what I couldn't afford on my card. Which would have been over 7500. I said I didn't have that kind of money, and they asked me what I could afford. I said I could pay a few hundred today, so they proposed another plan that magically just included fixing the tooth that was within my budget. So why start with over $9,000 worth of work outside fixing my tooth? Then came the work. Everything past the front desk is extremely antiquated, in disrepair and appears shabby and in unclean condition. None of the are private, they're all open and you can hear everyone crying in pain in each room, it's very unsettling. The tools looked ancient and not completely clean, I should have left then but I had already agreed to their egregious payment plan through Cherry (which is borderline predatory in their own practice), so i felt obligated to stay and get the work done. The dentist was kind of nice at first, but very quickly lost patience once i described i had laryngospasm, which they didn't know what that was. He was not understanding when I needed to take breaks because my jaw and mouth were getting so tired from work. Then, he started shaving down the tooth next to my chipped tooth while I was numbed, and said, "Since we have a little money left over from covering this tooth, ill just shave this one down too." Why are you working on this tooth? After capping the broken tooth I could feel sensitivity in the tooth next to it, and I could tell they knew about it and did this on purpose. They knowingly caused more damage to another tooth so I would come back. They're also quite pushy at times when it is not necessary, and in my experience, did not care if you were hurting or uncomfortable; just gotta get through this work as quick as possible.

I visited this dentist office for the first time in Oct 2011. I was having some dental pain and…read morethey were able to squeeze me in with Dr. Todd the day I called! The staff was very friendly, the office is very well maintained. The front desk receptionists have great phone etiquette. They even offer several freebies while you are waiting - paraffin hand wax, neck wrap, and a list of more I cannot remember. They accept military insurance which is a plus! They also have a refer a friend program, with the referred friends first visit you both receive a $25 credit or gift card! Which is a wonderful added bonus. I have yet to visit this dentist office where I wasn't completely satisfied with the services offered!

This was my first visit and I don't think I'll be back. Melissa was a doll and great and explaining…read morea few things to me. Dr. Just maybe spent 4 minutes with me. That was super odd especially for a first time patient. I have pretty good teeth and not many concerns but he spent the least amount of time with me. The hygienist Holly is kinda young and quite the chatterbox. I'm not sure she took many breaths. I've never had anyone take 1 full hour to clean my teeth. As you can see I have pretty good teeth. I think if she didn't talk as much it would've been faster. This was a full 2 hour appointment. Even getting a root canal I've never been at a dentist for 2 hours. They "offer" fancy stuff like paraffin Wax, hot wraps, movie glasses. But I say offer lightly. I was offered the hot wrap but nothing else. The massage chair is just an uncomfortable vibration. No thanks. All that has to be paid for somehow. Their prices make getting necessary work done impossible from a cost perspective even with insurance. They're super out of the way too. So nothing about it makes sense to go back. Went on a coworker referral so had much higher hopes. The one good thing is they give you replacement heads for electric toothbrushes which is awesomeness

I have been going here since they opened. They are really flexible with scheduling and the front…read moredesk staff is really friendly. They always run on time and they have offered to do fillings right after the cleaning without having to schedule another appointment. The exam is thorough and I trust the dentists. I will continue to return.

I came here after hearing I had some cavities to be filled. the receptionist was very helpful in…read moregetting my records from my previous dentist! I then got x-rays, an exam and a very lovely (if you can describe a dentist visit as such) experience. When it came time to get the work done, my dentist told me what it would cost and what he would do. I got all the cavities filled in one sitting. Very affordable and professional, the staff were all very nice and the place was clean and aesthetically pleasing! i even sat around afterword to let the numbing wear off in my mouth and the receptionist had no problem with me doing so. the dentist even came out to make sure i was still doing okay. highly recommend bty dental for anything regarding your mouth in alaska!

I always look forward to my visits at Family First! The staff at the front desk are always…read morewelcoming, the doctors are great and my favorite assistant is definitely Mary. I've had great success going to them for regular cleanings and even had them do invisible braces last year. It was a great experience and I would recommend them to anyone and everyone!

Best dentist I've been to. Very caring and compassionate. They were able to see me last minute as a…read morenew patient and pregnant. I was having tooth pain jaw pain earache and "T" was able to get me seen. I'm so grateful for this place. I will definitely be coming back.

This office is amazing! They are very friendly and family oriented. The staff will also remember…read moreyou as a patient and treat you like a friend. 1000000% reccommend if you want an office to call home.

This place is great! The staff is very friendly and helpful…read more They have chairs that will massage your back. For crying out loud how can you get any better than this. I have had some work done that has taken some time but they do a good job informing me of what they're doing and how it's going. I know before I start anything how much it's going to cost. Great dentist in town. I have done nothing but recommend them to everyone I know.

I went in for a deep cleaning because my teeth were very bad and haven't been seen since high…read moreschool. I'm 26 now. I have to say the man who did my cleaning was AMAZING! Love my technician. He cleaned the heck out of my teeth and I am so pleased with not just only him but the office care as well. Will definitely keep up with my teeth way better than I have. Experience was so satisfying! Thank you

Dr. Stephanie is the best dentist I have ever had. She was very attentive to my needs honored…read moresimple requests. She is concise and to the point. Her Team is very professional and courteous in all aspects of dentistry. I highly recommend this business for your dental needs. The also comfortably explain how insurance works and what's not covered. There is no pressure to get any work done and is solely on your budget and timeline.