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Affordable Kitchen & Bath

Affordable Kitchen & Bath

(5 reviews)

Very pleased with the experience we had with AKB. Hope to use again for our kitchen…read more Ben and Chris were professional, knowledgable, and dependable. We were pleased with the plumbing, electricial, and tile (Ivan and Simon) sub-contractors that were used for our bathroom project. We've encountered our fair share of contractors and, for this job in general, received many over-the-top quotes and/or no shows. Ben was reasonably priced and consistent in his communication. He provided us with a project calendar (we've never had that happen w/ a contractor) and while, his team went over their original due date--unexpected issues--he maintained communication with us about who would be where, when, and why. Very happy :)

I have a very small kitchen so I wasn't anticipating spending more than $10k on a makeover; in…read morefact, I was trying to keep the cost to around $5k or under for cabinet refacing and a new counter/sink. I had quotes from 3 other individuals/companies around town and they were either too sales-like for me or weren't responsive at all. I have to admit I was hesitant about going forward with AKB since I'd not read any review about them, but I had a good feeling after I met Benjamin to receive the initial estimate. I got the impression that he actually really cared about his work and the job he does and it was more than just a paycheck for him. I really liked how he was even able to give me a ballpark estimate with just some pictures I sent him before he came over to give a true estimate. I initially reached out to Benjamin in late May and we had decided to start work the first week of July (on that note, he also had earlier availability than anyone else I had received a quote from). We wound up pushing that back once we received the final quote as we wanted more time to save money for the job. He started work on our kitchen on a Monday and was basically done by Friday, except for a few items he had to come back to finish up early the next week. He was great about communicating when he would be at the house and did a fantastic job cleaning up each day--we were able to still use our kitchen in the evenings. We did the back-splash ourselves to save money, and after finishing that, I'm just floored at how beautiful this kitchen looks. I even have to force myself to go to sleep and stop staring at my kitchen each night. It was 100% worth the money and I would recommend Affordable Kitchen & Bath to anyone who wants quality work for a great price.

West Shore Home - West Shore Home's highly trained employee installers working on installing full house flooring.

West Shore Home

(6 reviews)

Summary: beware of this company. They will make verbal commitments that they will not honor. For…read morethe prices they charge, this should have all been super smooth. Initial install was left incomplete after 2 full days when I was told install would take 1-2 days. The initial salesman didn't think my HVAC vent would be in the way of the vanity but it was so install was left incomplete. They sent out an HVAC company after I called multiple times trying to get them scheduled. The HVAC company closed current vent and created a new one. However, they introduced a pipe leak, which as of this writing, has been actively leaking for more than a week. I have been in the process of trying to get the leak fixed and have had to speak to multiple people, none of which seemed to have any effect. I finally was able to get the installers to schedule a date to finish the incomplete portions of job, but it's a month after initial install date. They were able to seemingly complete most of the open items on the install yet an active basement leak remained and they never fixed a drain cover they broke. Then 2 days later, the tub started leaking into the basement. Also, West Shore told the financing company that the job was complete when there are still unresolved issues. At the moment, I am still waiting for them to resolve these issues and have told the financing company to not bill me until the job is complete.

We started shopping for windows and the 1st rep for West Shore came out, went through and measured…read morethen gave us a price which was above what we were ready to budget. We should have stopped there BUT we received a call from them asking if another rep could come out as the new rep had access to other programs that the 1st rep didn't. We thought no harm listening and seeing what they could come up with. The 2nd rep, Drew, showed up and went over everything again and was able to answer our questions that the 1st rep couldn't. Key among our questions was if the new windows were Energy Star rated for us which we were assured they were. After some more discussion, we decided that, with the discounts offered (military amongst them), we would go for it. We understood there was a wait as they are custom made. The day of the install, the truck shows up and 2 techs come in, introduce themselves and explain what needs done. We have pets so the techs were very understanding and accommodated our one request to finish the main bedroom first so we could shift the pets into that room and free up the bathrooms. A short time later a 3rd man comes flying throuh our front door and straight up the stairs with no introduction of any sort. We found out later that this was an assistant install manager that was there to help since the crew had someone call out. This man is in and out a few times but spent most of the time outside smoking/on the phone. At this point, all of our old windows are out and it's also 35 degrees. The assistant manager apparently pulled the other 2 installers from their work to sit on a Zoom meeting. When they returned from the meeting, we asked about the paperwork for the energy star ratings so we could put it with the rest of our tax prep paperwork. They didn't know what we were talking about and asked the assistant manager and he yelled down something about it being on the stickers. The lead tech had to dig through their trash to find the information. As we were going over it, the windows we received did not show energy star for our area, only through California and the southern states. At some point, the assistant manager left and the 2 techs were trying to finish up. 9 hours later (almost dark by now), the lead tech says they're done and goes over their closing checks. The next day we are looking at the windows and the rear upper windows were left partially unsealed and capped. We call this in to service as well as ask about the lack of energy star rating. An appointment is made for an installation manager to come out and address our concerns. The day of the appointment comes and the rep comes in shoving papers in my face saying heres what you need for the energy star (which does us no good). He said that there was some regulatory change and to fix it we should "call your congressman". He then said he would have the GM call us to address the energy star issue. He DID agree the finish work was not acceptable and had a senior tech come out to fix it. The senior tech said "There's no excuse for this". He made the repairs. We are now 3 weeks out and have not heard from the GM even though there are notes on our ticket saying he's made 5 attempts. We called a corporate number and told a gentleman there what our issue was and how several of our neighbors who were considering having them do work had now changed their minds after seeing all we've been through. His response was "We're a multi-billion dollar company". As a last ditch effort, we called Drew and explained this entire situation to him. He assured us that all this was defininitely not normal and was able to get us a number for the GM, Corey. We were able to finally speak with him about all of our issues/concerns and he said he'd be at our home in 15 minutes. When he arrived and was able to see and hear first hand he was very empathetic and was able to clearly explain our issue resolution. Drew and Corey exemplify excellent customer service and have ensured getting our bathroom remodel when the time comes.

BSWB - buildingsupplies - Updated May 2026

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