Walked in looking for specific electronic parts, at first I didn't get a good feeling, but Nick ,…read morethe manager came out and was outstanding in helping me out, he also helped me find other things I was interested in! I will definitely be back he changed a lot on my original opinion thank you so much for all your help

I'm not here to tell you Guitar Center is the greatest thing since sliced bread. I am here to tell…read moreyou what my expectations of a company are and what I expect to receive as treatment. Now I do not know any other reviewer here but I also am not someone who needs to be pampered. I also recognize when places are short staffed and trying to do their best along with companies that just hire lazy workers. I have gone to the Saginaw Guitar Center multiple times since the Pandemic began, and will be making the hour and a half drive today. I have not once been treated poorly! I have had to wait considerable amounts of time but like I said earlier, short staffed (you can't force people to work and when you do, they are lazy). I was there for specific reasons and understood I would have to wait and did not need someone to tell me that. As for disrespectful employees, you find that everywhere where someone feels their horse is high enough. That's not a company fault, that's an individual fault, so when a company is trying to get people to work understand that, especially in an ERa where people don't want to work. And that is definitely true for any job in sales. Like I want to deal with anyone let alone a Karen. Now I understand that some job environments are toxic and promote that thinking, but is anyone seriously trying to suggest that a major corp is trying to be toxic and deliberately treating you like a beyotch?... if so then you probably are and it is true. Sure you may have your thoughts about Guitar Center but there is no better place that buys back gear or trade ins, and that's my fact! Now I gave 4 stars because they are lacking in employees which does translate into less customer care, but that is all they lack I feel. Some other reviewers seem to have gotten prissy during their learning of Rock and Roll !..! Be clear and concise everytime you speak , otherwise you invite the travesty you blindly seek....aka... people aren't mind readers and don't know what it means when you get puffy. Speak up in person and it might save you from writing a 1 star review.

The staff at RSM have always been extremely helpful, knowledgeable and honest when I've needed…read morehelp. Great vibes.

From the owner: We sell, buy, trade, and repair most instruments. Amazing customer service and a great atmosphere. read more

I first moved back to Alpena one year ago and checked in with this shop. I was instantly welcome…read moreand invited to the Tuesday morning jam session. I've met some very great people through them. Lori and Joal are fantastic people and are more then fair to deal with. I cannot recommend them more for any of your music needs. If it's not there, Lori will find it for you, if it can be found.

I was so impressed, as an outsider musician, at the quality, selection and service that is offered…read moreat Joel's Guitar Shop. Incredibly helpful and very knowledgeable. Laurie actually lent a couple guitars to us for a funeral. I had no idea we would find such an exceptional guitar shop in Alpena. It rivals anything I've seen in the big city.

My daughter took piano lessons here and disappointed is an understatement in our short time here…read more Classes are only 30 minutes and Ziggy the owner started my daughter's last 2/4 classes late. He then talked on the phone to his buddy for more than half of the class once he started it late. He also didn't call to notify me he had to get a tooth pulled so he wouldn't be able to come to his job to teach my daughter her last class because I knew it would be her last. Then when I politely called to ask for a refund for that last class session (that he didn't show up for or call to notify us about) he told me there were no refunds. Quite expensive for my daughter not learning anything.

Friendly people. Great talent them not me. They have music lessons to help me get better every week.read more

This guitar shop deserves the reputation it has. Great selection of instruments and their service…read moredepartment is very professional.

Amazing stock. Helpful service! They had a guitar that is rare and they put it aside for me till I…read morecould get there from Milwaukee. They have some of the best luthiers, too!

BUILT OFF THE BACKS OF STRUGGLING ARTISTS, THEIR BUSINESS MODEL…read more"50%" markdown on trade ins would not give me prices for equipement i brought in itemized offered 1100 for around 4 grand in equipment equipement tlm 103- mint mt model uad x6 custom built all fender parts guitar crybaby adjustable wah kt eap STAY AWAY when mentioned prices offered, they got very confrontational, mishandled the uad x6 in a very preventable manner and blamed the customer for not packing with foam, it was in box they saw no foam, they still put vertical once realized i wasnt getting ripped off by them, when they put said box vertical they showed no remorse to equipment inside and had no regard to the artist outward expendature told by person to pack it with" foam if you dont want it damaged "

I came in with my husband who recommended this place to my son who owns many guitars. We actually…read morecame in with the intention of buying him another. He asked the salesman if he could play the guitar that was one if the more expensive guitars. The guy, who by the way looked like he crawled from under a bridge with a heroine needle in his arm asked him if he planned on buying it. My son who immediately decided, oh I'm being judged by my appearance told him not today. He was then told no you cannot play this guitar. So I wondered if any of the older white customers would have asked if they would have been asked the same question. My son went to Sweetwater and was handed with a smile any guitar, at any price that he wanted to play. So how dare the meth head behind the counter look at us and decide we couldn't afford anything in your store. Your small minded staff is a great credit to why you will stay small. I will be to let everyone I know to avoid coming here. I guess if your a person of color there is no way you can afford to buy a guitar in your store.

Racist and Rude... Went into store this afternoon, no…read moregreeting. After a few minutes and quite murmurs from the two older white gentleman in the store we were told they were closed when they clearly were not. Sad in these times that this kind of behavior is still prevalent.

Amazing local guitar shop in Saginaw. They carry a great selection of boutique pedals and new and…read moreused equipment. Stop in and see what they have to offer, I was knocked off my feet by a '67 Fender Jaguar with block inlays during my last visit. Back-of-house there's a great workshop for anything your guitar needs. Setups, pickup changes, you name it. Matt's a wizard. You can trust to always be met by the friendliest people with the expertise and moxie to make your gear dreams come true.