After moving to AL in 2017, we started going to Bryant dental regularly, my whole family. After years of horrible billing and having to follow up on appointments being made on days, they weren't even open, I finally met the straw that broke the camels back, Brianna the office manager.
Needing a rt canal, they ref me to an endodontist. They were making the appointment, but never did so I found an endodontist on my own. The endodontist asked if I needed pre-medication, which I usually do because I had surgery on my leg 7 years ago and have a piece of metal and lots of screws in there. The endodontist sd that even though I was on an antibiotic for the tooth issue, I should do the protocol and take other anabiotic's, and she pushed my appointment off to the next day to ensure we were going by the book.
I called Bryant dental the day after my root canal to set up my crown. They set the appointment up. I asked to be put on a wait list if it could be done any earlier because I was heading out of town. They called me. I confirmed w/ them that I should take my pre-medication RX. They sd yes, and I did and headed into the office, they called me on the way & said they didn't have the proper paperwork that actually required me to take pre-medication, and therefore my appointment would have to be pushed until that information was gathered. Bear in mind this is almost 5 years after being w/them & pre-medicating before every cleaning. Twice a year. And being asked by my hygienist every time if I pre-medicated. (Tammy. Who was great. And apparently left the doctors office at the beginning of August 2022. She was the only reason my husband & I were staying, because she was so kind & thorough.)
I continued to the office to see if there was any paperwork I could take to my primary care physician to get it squared away, so I can get the root canal done hopefully right away because my doctor works right down the st. and I had just taken a lot of antibiotics per their instruction. Brianna, the office manager, was very short with me, I thought she was having a bad day.
She said I had given them the wrong information and they never had in their records that I was to pre-medicate. I explained that I had been asked for confirmation at every visit and it must be in there somewhere. She stacked up papers as if straightening her desk and indirectly inferred I find a new dentist and where can she send my paperwork? Puzzled by this unprofessional behavior I asked to speak to the dentist. She said no! Confused by the whole situation I left. After getting in the car, I called around & found a dentist that could see me in a couple days, Talbert family dentist, which I love and I'm so happy to be with now, as is my whole family. ... Later that evening I received a call from Brianna , not to apologize, but to let me know that they did, in fact, have in their records that I was to pre-Medicate. But still needed some confirmation from the surgeon that did the surgery 7 years ago in another state. I explained that we had moved quite a bit and wasn't exactly sure who it was, and never really made sense to me why this was so important that I have been taking the antibiotics prior to each visit anyway. I asked why she had been so curt with me in the office and she asked me to explain how she had been "rude" I explained that she had been dismissive and basically inferred that I get another dentist & I had no idea why.
So a couple of days later in the mail, Brianna had written a, "go find another dentist letter " to me and put it in the mail by 3 o'clock the day that I had gone in for my wait list root canal appointment. Even before she called me that evening. The letter was signed by the dentist which I thought was strange because I can't imagine the dentist wouldn't at least call the patient to find out what was going on. What kind of dental practice fires their patients?
I wanted to take time before I wrote this review because my husband had a bridge that he was supposed to have taken care of at the same practice. Bryant dental had suggested that he use a payment plan for the upcoming procedure. He agreed & they had him sign an electronic contract for the bridge payments. The day before he goes in they call and say they will need full payment b4 they can proceed. (We have never not paid our bills) He said ok, but what about the pymnt plan contract? apparently the girl who had suggested it to him, is no longer working for Bryant dental, and shld not have established that type of contract and pymnt plan. Really not the patient's fault but apparently that's the way Bryant works, It's always the patient fault.
I contacted Bryant dental & spoke with Meshell, who was super nice. I conf. the status of my husband's bridge work & whether or not it would be a problem to switch dentist. She sd that wld be fine so we cxcld all future appmnts (mine were still on their books?) Save yourself the stress & try Talbert Family Dentist 1079 balch rd read more
