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Bryant Automotive

3.0 (6 reviews)

Services - Bryant Automotive

Auto diagnosis or inspection

Auto maintenance

Oil changes

10 More Services

Auto repairs

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Mavis Discount Tire

Mavis Discount Tire

1.9
(49 reviews)

The Manager at Mavis is a master of exaggeration and mistruths. Here is an example of some of the…read morefalse statements that he makes to clients. Mistruth: Tires are no good after 5 years and need to be replaced Fact: Tires need to be examined periodically after 5 years for dry rots and cracks but do not automatically need to be discarded. For instance, if someone kept their car in a garage, the tires should not experience dry rotting after 5 years. The Manager wanted to replace tires with 6/32 tread. The industry standard is to replace tires at 4/32 tread for regions that experience significant rain or snow unless the tire has disfigurement or extensive dry rotting. In New Jersey, the minimum legal tire tread depth for passenger vehicle inspection is 2/32 of an inch. Also, tires must be replaced after 8 years from date of manufacture even if they have significant tread left. Tires should be inspected periodically upon reaching 5 years of age. My tires do not show any signs of dry rotting whatsoever. Please do not blindly follow the Manager's suggestions at Mavis but get a second opinion from a mechanic that does not sell tires. It appears that the Manager's compensation is based on the volume of tires sold. Corporate needs to send undercover customers to Mavis at Jackson to preserve the company's reputation.

Dishonest Service and Disrespectful Treatment at Mavis - Jackson Discount Tire…read more Avoid this establishment at all costs. The experience highlights a complete disregard for honest business practices and basic customer service. My 77-year-old mother needed a replacement tire due to a nail in the sidewall, which I knew was irreparable. Living out of state, I called Mavis - Jackson Discount Tire, hoping to resolve the issue before I left that evening. I spoke with James Jackson, explaining my mother's situation and that I wouldn't be around to assist her the following day. James offered a price quote for a replacement tire, even adding a discount "to secure future business." He was polite and agreed to hold the price until the next day. I called back shortly after to place a deposit and schedule the appointment for 12:00 PM the following day, and was assured the installation and alignment would take only 30 minutes. The next day, my mother arrived early for her 12:00 PM appointment. Upon checking her confirmation number, she was told there would be a 20-minute wait before they could start, and that the tire change and balance would now take an hour (already 30 minutes longer than initially promised). My mother waited while other cars were brought into the bays and serviced. Her vehicle finally entered the bay at 2:28 PM. When she spoke to James (the assistant manager) about the significant delay, he dismissed her concern, stating that "appointment times don't matter because sometimes it takes longer to work on other cars," and that others were also waiting. He then callously added, "Usually I tell customers that they should have someone drop them off and come back for their vehicle when we call." My mother explained that she did not have anyone available to drop her off and pick her up and that the area lacked public transportation. He offered no response. Her vehicle was completed at 2:51 PM. When she went to pay, she was asked to buy an extended roadside assistance warranty on the tire. Thankfully, she declined, realizing that if this is how a brand-new customer is treated, the service would only deteriorate from there. If you are looking for reliable and honest customer service, do not go to this location. The Yelp reviews are very accurate and could have saved my mother considerable time and stress. I strongly recommend that you call other places and check their online reviews before deciding. Hopefully, this review helps prevent others from wasting their time. Great D.

Bryant Automotive - tires - Updated June 2026

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