This is my second visit to Tire Depot. The staff is kind and courteous. The waiting area and auto…read morebays are clean and tidy. You can tell the staff cares about providing quality service. The prices are reasonable too. I visited a competitor about a year ago and their ladies day discount was almost the same as Tire Depot's regular price. I think I have found my go to place for oil changes.

Great customer service. Friendly, knowledgeable personnel. Fast service. Always a pleasure to deal…read morewith.

Probably the fastest oil change I've ever had. Staff was…read moregreat and price was good too considering I have to have a light weight full synthetic oil. Would certainly use again and recommend!

Excellent service and dependable well run business. Love to use locally owned businesses when…read morepossible

a little high priced but dependable and thorough. Beem able…read moreto supply auto needs for years and keep my aged cars without problems.

You better ask how much it's going to cost first! I just paid $265 to mount and balance 4 tires on…read moremy sedan. High prices are one thing, but this is just a complete rip-off. The manager would not do anything about it either. I will never be going back to Big 10 Tire Pros ever again and I highly recommend no one else does either.

Too many times I've allowed this location to mess me over. I should give myself 1 star for…read moreallowing that to happen. The most recent incident occurred 8/1/2020 when I made a 10 AM appointment for an oil change, two new tires, and tire rotation. The front desk guy, I think his name was Brad, called another location to see if they had the tires in stock. I heard him confirm with the person he called that the tires were there and he'd send someone to get them. I left my keys with him and went home. I got a call about 3 PM that I missed. I called back less than 15 minutes later and he said that he'd been trying to reach me (as if he'd been calling me all day). He told me that my tires were not in stock after all. I asked him if the oil had been changed and he said, "no". He asked if I can leave my car overnight. I told him "no" and that I'd worry about the tires later. I arrived shortly after 4 PM and my car still wasn't done. He had the audacity to ask me if I could wait on it. I told him to give me my keys. He apologized multiple times. Apologies is the only thing this company does well. This is the second time (with an appointment) I've left my car there all day only to not have it serviced. I'm normally not a harsh guy, but having yet another Saturday ruined by being without my car all day on top of STILL needing to get my car serviced after everything has left me furious. *** UPDATE 8/11 *** I received a call from a different Brad (manager) and he was very apologetic for what happened. He asked me multiple times to come back and allow them an opportunity to make it up to me. I told them that I didn't have a desire to do it at this time, but I did truly appreciate him making a call back to me. If his employees start to reflect his attitude of getting things right then maybe this place will be okay after all. He also mentioned that he has a new manager at the Jackson location which hopefully helps that spot as well. I decided to increase my rating by 1 star since he was very contrite. A personal touch in customer service goes a long way, so I applaud him for that.

Mavis of Madison - you are despicable…read more... I've been a loyal customer for years because historically you tried to help, a little more than most. No more.... Now you're just another rip off artist.... I brought in a tire for a simple patch Waited a day for a response and eventually had to call multiple times to get an update You told me "we can't repair your tire because of its age" The tire is 4yrs and 12 weeks from manufacture date.... Tread is still like new [see images] Nail / damage is dead center tread and is as minimal as they come When I got to your office I asked to "see" the written policy, "I don't have it written, it's a 'corporate' policy that my manager told me, nothing over 4yrs" "Are you kidding? That tire is perfect. Are you that determined to force me to buy a tire?!" "Sorry, it's not me, it's policy" "Policy that you can't show me? That you were told? That you just know?" [stares with a stupid look] As expected I go to another shop, they look at my tire and say "that tire is perfect, we'll take care of you" Fixed it, on the spot, in 20mins, for free...... Mavis - you will never get another dime from me... UPDATE: the response to my post automated, they don't care...

Terrible service. They open at 7:30, me and my mom pull in at 8:30 and got completely ignored. Mind…read moreyou, there is no one else waiting in line, they're empty. We parked outside an open bay, called their phone line which left us on hold and they literally had a worker in the garage who turned and hid behind a shelf. It would've been comical if it wasn't just such terrible service. They had a handful of employees we could see through a window who just stood inside. It was lightly raining, and no one wanted to go outside to talk to us. All my mom needed was the air in her tires filled on her jeep wagoner. We drove to Mavis tire down the road instead, wonderful service and people. In an out less than five minutes. Go there instead.

If I could give this place zero stars I would. I don't usually post things like this, but I had a…read morevery upsetting experience at Firestone in Madison. We've used Firestone for years for all four of our vehicles with no issues. I recently had four new tires installed, and the next day noticed all four rims were scratched and chipped. When I went back, the manager (Joe) repeatedly told me, "We didn't do this," over and over, insisting the damage was old or caused by car washes or curbs. I have never hit a curb in this car. He told me I was the first American to have never hit a curb. Keep in mind this was all 4 rims! Not just 1! The situation escalated quickly. He accused me of trying to "cheat Firestone out of $1000 rims," told me to never come back when I told him that we used Firestone for all of our oil changes and tires etc... said he would make sure he never crossed my path after asking where I worked,(I work in healthcare and had scrubs on ) and ended by telling me, "You need God." I have never been spoken to or treated so disrespectfully by a business. I'm extremely disappointed. Most of this in front of other clients in the lobby, and another employee.

These guys are great. I smoked two trailer tires on the freeway and wandered into the shop. They…read morehad me in and out in about 20 minutes. Their prices were fair, they didn't try to rob me. I highly recommend them.

Great Service! We walked in and were immediately taken care of. The total service time to repair…read morethe tire took 15 min. thank you!!!

Had 3 services performed - a/c repair, check engine code corrected, and oil change. Took about 4…read morehrs; however, I was not the only customer there, so waiting should be expected. Cost was under $500. All staff were professional (I observed how all customers were treated). Would wholeheartedly recommend this service center!

brought car in without an appointment and it was ready when promised. Ashlyn Johnson was great!read more

Stopped by at opening needing 3 new trailer tires to make it back home to Florida ASAP. Great…read morecustomer service, they sent an employee to go pick some up from their warehouse and were back in 30 minute. Mark and Philip immediately took our old rims off and popped the new tires on. Great service and better employees.

This place has great customer service and does great work! Will be taking my car here from now on.read more

Had an appointment and was not disappointed. Great service. Good timing and considerate service…read more Clearly the owner/manager cares about the quality of service he provides. I will return and would highly recommend his services.