Umm... so good. And I am NOT an ice cream lover. But I got some kind of coffee chip ice cream in a cone and... just... SO GOOD. You walk up and place your order. They call your name when it's ready. There are tables to sit and enjoy your ice cream. Just. Such a great little set up. Customer service is everything, right? They were exceptional. There is a lot for parking. read more

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Came here on a Friday afternoon so it wasn't too busy. As others note, it's only drive through or a patio, but it was sunny so my kid and I ate outside. It's a chain, but certain locations have different flavors so it's worth it to check online ahead of time what they have here. I'm a fan of coconut ice cream, and the "almond chocolate coconut" flavor really impressed me. It was a mix of coconut and chocolate ice creams and they paired really well together. I wish there were more locally made ice cream shops around, but this one wasn't bad at all. My kid is an Oreo fanatic and seemed to like his cookies and cream. I don't know if I'd make a drive specifically for this spot, but if I had a meal out here and was looking for a dessert I wouldn't count Bruster's out of the running. read more

The ice cream is awesome but, the service is continually getting worse. The employees seem more interested in joking around in the back than they do in serving the customers. read more

Bruster's was great although artificially flavored, all of our scoops were delicious. The ice cream had the consistency that I prefer, similar to a soft serve but not from a soft serve machine. Their prices were reasonable especially during these times. Will most certainly be back! read more

Bruster's Real Ice Cream - I had the Horchata & Banana Puddin' (bottom) Both flavors were great! - Desserts Near Me - Oakbrook Terrace, Illinois

I tried Bruster's for the first time in Lombard. You can walk up and place your order or drive thru. No inside store to walk inside. There is a small outside patio for you to sit. There is a variety of delicious and unique flavors, and dairy-free options, generous amount of ice cream. You can try samples before you decide on what to order. Customer service is friendly. Free pup cup for you furry best friend. The Chocolate Raspberry Truffle was creamy and delicious. Good flavors read more

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Dairy free options? Yes, this is the spot!! My favourite has always been the Choco peanut butter non dairy ice cream as i'm lactose tolerant. They keep changing their flavours weekly. There is a drive thru as well. Service can be slow on weekends. Location is very easy accessible. There are some seats to sit and eat which is nice! Overall great spot for dairy and non dairy options at Lombard read more

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Stopped in on a whim and so glad we did! There are a ton of ice cream flavors to choose from but what I really loved was there was a good amount of dairy free options. I had the lemon sorbet, raspberry and strawberry DF options and they were soo delicious! The raspberry one was 1000/10, seriously so good! I also loved how old school this place is set up, definitely reminds me of some retro ice cream shops from movies. There's a window for paying and a separate window for picking up. They even have a DRIVE THRU! That was jam packed of course lol But was steadily moving. Will loved it here and will definitely be back! read more

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No one who works here has had their 20th birthday yet, and it shows. Don't expect to have your order within 15 minutes ever. And mobile ordering isn't any better. I asked for my order and was told it would be ready in 2 minutes. 12 minutes later I had to ask for it again - the same boy I asked originally went and found it sitting in their cooler waiting for me to arrive for... how long? There's simply no way of knowing. And the real kicker - the ice cream isn't that good. Culver's, Dairy Queen and especially Rainbow Cone down the road are all much better and 3 times faster at minimum, not to mention cheaper. I got a medium bowl and my wife got a small blast and we spent $24. Unjustifiably disappointing. read more

Just love their customer appreciation days to get a small cup for just $4. They are in the running for top 5 ice cream spots. My favorite will always be Graeter's, out of Cincinnati, since 1870. They have locations in Northbrook and Winnetka. Hard to say what is my favorite flavor, as I have been mixing it up. Staff is always helpful and polite. They also seem to keep everything very tidy. read more

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Not bad. The Chocolate Peanut Butter Buckeye was very good, but the Gooey Butter Cake was lacking. Didn't really taste like a butter cake ice cream to me and I'd say too sweet even though I've got a big sweet tooth. Melts incredibly quick, so a milkshake is probably a better choice here. Staff were very nice and service was okay. Obviously an ice cream place is gonna be slammed in the summer and they handled themselves well. They bounce around people so we didn't get our orders all at once and a member of our party had to change their flavor while we were waiting because they were apparently out. There's not a lot of outside seating so I wouldn't bet on getting a table. Overall it was fine, but I don't see it becoming my ice cream spot for the summer. read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

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Great milkshakes. Lines can be long but they move quick. Friendly employees and fast service. read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

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Nice variety of flavors and different serving options There is outdoor seating and only two walk up windows Ice cream is made in small batches so it is fresh The seating area is very roomy Three tables and four benches available for first come first serve This is in a Main Street but does have parking lot as well as a drive thru. Service was quick and very courteous There isn't a tip jar but tipping is not required Service was fast but today was about 56 degrees I expect there to be lots of traffic once the weather warms up Must try spot. Very conveniently located on Roosevelt Road and Ardmore at a traffic light read more

Bruster's Real Ice Cream - Front - walk up window - Desserts Near Me - Oakbrook Terrace, Illinois

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Y'all!! This is actual.. Real Ice Cream! Soooooooooo delicious!! Seriously. I only tried two flavors, the butter brickle & the scotchy pecan.. loved them immediately. I have to go back to try more. Even the smell from the inside caught us up. p.s. you cannot go inside. It is a drive-thru & walk-up type of place (they do give free samples tho!) read more

Bruster's Real Ice Cream - Butter brickle & scotchy pecan - Desserts Near Me - Oakbrook Terrace, Illinois

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Stopped at Bruster's today with my family because I have been seeing the massive crowds of people lining up there for a few weeks now. The customer service is pretty fast considering the amount of orders coming in. We ordered the following items: - Brownie Sundae - 4 Scoop Waffle Cone ( Vanilla / Cookies & Cream / Graham Station / New York Cheesecake ) - Cup w/ Butter Brickle and Chocolate Peanut Butter Buckeye In my opinion the ice cream was a little too sweet but still worth trying once. read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

This is a trend with ice cream place designed for Los Angeles. In northern Illinois, it gets cold, and no one wants to sit outside. The ice cream was good but we had to eat in our car. This would be great on a warm July evening. The chocolate peanut butter buckeye was excellent read more

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If you have a sweet tooth and are in the mood for some good ice cream, then you have to go to Bruster's! The service was excellent and fast. I ordered a medium cup that let me choose three flavors. I had pistachio, Dubai chocolate, and Sea Salt Caramel with Toffee. Each flavor was absolutely delicious and the portion size was very generous. I'll definitely be coming back! read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

Fantastic experience including with families. Great walk up spot that includes non dairy opens. Fun and friendly staff are in place to take orders. Visiting the area with my parents to see family members in the Lombard area. The ice cream was flavorful and cold. I enjoyed my Southern Banana Split double scoop. Again, it's a diverse menu and options for all. Thank you! Michael J Beal Clearwater, Florida read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

It's ice cream but it was good and didn't make me sick like other places. The servers were clean practicing good hygiene hand washing and handled our items with care. I would most certainly return. Thanks for great ice cream read more

Bruster's Real Ice Cream - Nice - Desserts Near Me - Oakbrook Terrace, Illinois

I took my kids to enchanted castle not far from here and decided to take the kids for ice cream after. I honestly had no idea u would have to order outside and take it to go. I had to wait over 5 minutes to be greeted then finally was acknowledged. The ice cream was really good the service and portions were not. The scoops were really smaller than any other ice cream place I ever had. I ordered a waffle bowl 3 scoop which the employee just gave me a waffle bowl to dump the ice cream in. The banana pudding and Horchata were fire the egg nog was too sweet. The order didn't even come with napkins either so maybe I had a bad visit but overall it's good ice cream just bad service. read more

Bruster's Real Ice Cream - 3 scoop waffle cone With eggnog horchata and banana pudding - Desserts Near Me - Oakbrook Terrace, Illinois

Great service, wonderful flavors, very personal employees, and quite the bargain on prices. Highly recommend. read more

Bruster's Real Ice Cream - Desserts Near Me - Oakbrook Terrace, Illinois

The service was so horrible did an online order to skip the line and waited longer. Employee bagged the order and didn't give it

Monday 8:58 PM, September 8. Employee attempted to hammy my ice cream with the same rubber gloves that he had on when I pulled up and threw the whole process of taking my cash. Absolutely disgusting. read more

Opening weekend in Lombard. Delicious ice cream. Lots of options. Healthy choices, vegan option and definitely kid friendly. New kids did well getting our order and taking care of us. Probably better in summer because only outside area. read more

So yummy - EXCELLENT ice cream with unique flavors ! Great spot with convenient drive thru or walk up window. read more

If I could give zero stars, I would . I received an e-gift card for $25 for my birthday . The email says to print out. First I tried to place a pickup order online, but at checkout there was no option to use my e-gift card . So I called the Oakbrook Terrace store and asked. I was told that they take physical cards. I told the person on the phone that it is an e-gift card, the email said to print it out. He said, no we don't take that. I told him, yes you do, I will just drive over there and show you the Bruster's Real Ice Cream e-gift card. So I did . He tried putting it in his system, and said no, cannot use this . I told him the card is good . I was so annoyed by the hassle at that point . I said I am just going to tell my sister to get a refund, this is ridiculous . And I left . Why do they sell e-gift cards and do not accept them. Scam? Or their staff does not know how to process them. Better training needed? I never got to try their ice cream, no comment on that. I will not be going there again... too annoying. I have told my sister, who gave me the gift card, to get a refund. Anyone reading this, do not give their e-gift cards to friends or family. Wasted money. Although, It's possible just the Oakbrook Terrace store doesn't know what they're doing. All around it was a hassle. For that reason I will never go there. read more

Be careful and read ingredients list ONLINE, do not ask staff. I came to Brusters and asked what flavors were gluten free, because I have an allergy. I am not celiac so cross contamination is OK, but I can't consume gluten. The manager informed me, "ALL of our flavors are gluten free, because they are also Halal." This is very untrue as these things are not the same. The flavors like cookies and cream, nutter butter, etc. are not gluten free! Those are gluten containing ingredients. Please be careful if you have allergies and you are going here!!!!! read more

The ice cream was fantastic, southern banana pudding & birthday cake. But, the wait time for 2 small scoops was unbelievable, almost 20 minutes! It wasn't even crowded. They were more focused on the people in the drive thru than the people standing there waiting in person. I would love to visit this place again but will not waste my time or money supporting this business when they prioritize certain customers and not all customers. read more

This is our go-to ice cream spot in Chicago. The servers are extremely helpful and the ice cream is tasty. I highly recommend it to anyone in the area or visiting the area. read more

I had heard from others how this place had excellent ice cream. Once we tried it, we have never gone anywhere else! It is made fresh daily and their app keeps you posted about specials and flavors. My husband's eyes popped out when he first tasted it. The salted caramel toffee is his favorite. Staff is very friendly and personable. Kudos to you! I guess this means more gym workouts are in order! read more

Great ice cream. Affordable. Fun variety of flavors. There is always something new every month. Staff is kind. Their reward system is easy, all you give them is your phone number and the points add up. Then you can use those points to make other purchases. Free pup cups too! read more

Would've been 5 stars but they removed the Graham Central Station flavor. Everything else has been good. I go there on Thursday for their banana split special. read more

This place is the best. The ice cream is so good and creamy. I love that they have a large selection of flavors and that they rotate, too. We became addicted to the cookie ice cream and come about once a week now The service is great and they are so nice. Of the 8 times we've been, it was slow once but it was due to the random 75 degree Sunday in March. I don't know what's wrong with the people who rated this place low. They must be bored. read more

We went there on a Sunday night the weather was quite nice. Only seating is outside and was quite crowded. We ended up standing. As others have mentioned the service was quite slow and the drive up was definitely prioritized over people standing in line. As for the ice cream I was disappointed in the cherry vanilla to find out that the cherries were maraschino cherries. They were whole for most of them and too sweet. For the price I would expect a premium cherry such as Amarena Cherries. It's a very nice place though. Don't know how it's going to work out in the winter. read more

The ice cream is very good! We pods several other options to get here. It's not cheap though, $15 for one large and one small. So we don't go as much as we would otherwise. What knocks a star off is the tipping. This is not a sit down restaurant, so why am I asked to pay restaurant percentage tips? I realize I can select 'no tip' on the pad and get glared at. The kicker is the box at the walk up window that says 'help our kids go to college'! That's insulting! It's not my job to pay your employees a living wage. read more

It's decent creamier than normal grocery store ice cream, but it's like the Oreos aren't even real Oreos lol. And lots of other food substitutes so it's the stalest on site Ice Cream I've had. Still, decent effort, lots of branding, and this place is like the Andy's of Ice Cream, not custard read more

Great ice cream like all other Brusters I've been to. Service has improved since they've opened. I only wish this new location had the same great flavors as the Aurora one. read more

10.00 for a turtle Sundae. Are you kidding me? Ill go to Andys. Service quick appeared only one person there. No customers at lunchtime. Go anywhere. Culvers t read more

Order a shake it was like water terrible brought it back made me a new one. It was like concrete. Do not order milkshakes.

Overall one of the best Icecream stores I've been to. Fast serving and everything my family and I had ordered were perfect and delicious. This place has is definitely worth a try if you like Icecream; my only wish was an option for indoor seating as the day I went was windy. read more

First off, the ice cream is delicious! Very tasty. Not cheap by any means, but tasty. I ordered a turtle sundae. The girl hands it to me and it didn't have any whipped cream. $10 for a sundae and no whipped cream? So, I asked "shouldn't this have whipped cream?". She takes it back and returns it with whipped cream. I asked, is it supposed to include whipped cream and she says "yes, I forgot". As I'm eating it, there's no chocolate sauce or hot fudge as it is described on the menu. A turtle sundae is chocolate AND caramel, not just caramel. I wasn't going back again. They need to train their people better and if you're going to ask for and expect tips, at least make the dessert the way it's described on the menu. Train your people! read more