i just want to start off by saying that i've been going to this brusters for almost 8 years now, and I am highly disappointed in the management. I understand that young people do want to get jobs and whatnot, but the minors working here are completely unprofessional, which one I saw rub her hands all over her stomach before handling food again. I'm not disappointed in the way she wasn't in work attire either, but she would dance and yell w/ one of her friends, which I found to be completely unprofessional regardless of how brusters is as a company overall, but please reconsider the people you have working here as this completely disgusted me. This used to be such a nice place, and now its overrun by teenagers who never got the proper training, are loud mouthed, and unsanitary overall... disappointed in you brusters. read more

Cotton candy ice cream on a waffle. Nothing like having a nice cone during the summer. I enjoyed a large milk shake and the large is gigantic (too much). Very good quality. There is a drive thru and kiosk and indoor seating. Helpful service. This location is in a bit of a run down strip store, but it's one of a few places that serves the East Cobb community. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

I've been coming to this Brusters for almost 10 years and it never fails to disappoint. The ice cream is fresh and delicious and they always send me coupons in the mail. The coupons have been getting less lucrative from Bogo to one dollar off but it's better than nothing. I typically like to bring my pups for the fun and they are always so kind and provide pup cups for them. At times there have been two or three dogs and they've been very accommodating and the staff are always friendly and kind. I like to come here when I have a craving or had an off day and looking for a pick me up. Or even when I want to provide the pups with a sweet treat. My personal favorite/go-tos: hot fudge sundaes or banana splits with hot fudge instead of the chocolate sauce. Chocolate chip cookie dough, chocolate, strawberry, peanut butter ripple, butter pecan and pumpkin! read more

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This is a Bruster's which means the ice cream is consistently good. I got a delicious scoop of Birthday Cake and no complaints on the texture or flavor! However, service at this location was lacking. The young lady who took our order was literally taking bites of ice cream while talking to us, and my small seemed to be the same size as my friends regular, but we were charged different amounts. But this will still definitely hit the sweet spot in a pinch. read more

Bruster's Real Ice Cream - Small Birthday Cake in a cup - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

5 stars!! Let me tell you. This Brusters is tucked away off Lower Roswell Rd. I wasn't paying attention Sunday when we drove into drive thru. They were actually closed but took our order anyway. Strawberry Shortcake and Brownie sundae are our favs. She could have said they were closed and waved us off. When I got to the menu, I saw the hours. I apologized for coming in after closing. She said it was okay since they were still there. Of course, I gave a nice tip since I really appreciated it. She could have turned us away. Great service! Now let's discuss this Strawberry Shortcake. It was soo good. Most times they drown the pound cake in the strawberries and syrup to the point where the cake is soggy. She didn't do that. My pound cake was on one side and strawberries w juice next to it. The ice cream and whip cream were on top. When I got home, I was pleasantly surprised. I enjoy my food being separate and combining as I want. It's the little things!! read more

Bruster's Real Ice Cream - Strawberry Shortcake - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

Too hit and miss. Great ice cream when they get it right. If you order something with chocolate chunks expect none. Also, expect less quantity than what you're paying for. Service is always subpar so you can forget that too. read more

I normally like Burster's but this one is slightly off. Still very good but the combination of Product, Service and Value in not all there. On our last visit to Marietta, we decided to give the Grandson's a Bruster's Treat. In the end, they enjoyed the Treat but the visit turned into an ordeal. Could not commutate the order and it took three times to get it right. Very slow and not responsive to the customer. Value and pricing is set by corporate only takes into context RM Cost + Labor minus sales cost should equal a positive number but does not take into account the customer expectation of value. It's not there read more

Bruster's Real Ice Cream - National Chain but feels like local - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

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We got tasked to bring an icecream cake to our Gigi's birthday party the day before so I was worried we would have to resort to a generic grocery store one. Brusters came though on timing AND they created the prettiest cake for us! I'm so impressed! Thank you Brusters team! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

I am in the area regularly and come here often. It's our favorite ice cream place. I always get the banana split while my family members get a slushie, cone, or sundae. Great service, yummy ice cream. It does take a while for the staff member to prep our order, but it is worth the wait. We will definitely be back. read more

Bruster's has been my main ice cream stop for years. It really does taste real! This location isn't my absolute favorite just because the parking lot is tight and awkward especially if the drive thru is busy. The exterior also just doesn't feel the cleanest. I almost want to powerwash their sidewalk for them lol. But all the bad out of the way, everything else is awesome. I love their ice cream, never have I ever been disappointed in the choices or quality. Always great to give their seasonal flavors a shot but their classic ones are awesome too. They make their waffle cones in house, and they're delicious. BYOB Thursdays is a fun treat for half off your banana split. There's just something for everyone here. I love to bring my roommate's dog and get her a pup cup. The seating situation is okay--a few benches but not enough for when it's busy in the warmer months. Workers are also super nice and I enjoy them. read more

Bruster's Real Ice Cream - So fun! - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

Turn on the freezer please! Not sure warm ice cream is a thing, but this place has it. We ordered a few waffle cones and the ice cream was melting when they handed it to us. Won't visit this location again...the Cobb location is worth the trip. read more

Customer service at this location sucks! I would've over looked it but I was handed a lopsided scoop of ice cream on a cone. A kids cone at that when I ordered a regular cone. Whoever the employees were working this Friday evening need to just find another job. They don't care and it shows. read more

Bruster's Real Ice Cream - a hand holding an ice cream cone - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

Ice cream! At least 20 solid flavors in addition to vanilla and chocolate. Purple Dinosaur sounds interesting, but I went with the White Turtle instead. Friendly service, but not much space for parking or eating though there is a drive-through. This is the first Brusters I've seen that wasn't a stand-alone building. They have the end space of a three-store building. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

I've never had a bad experience at this Brusters. They have so many different flavors of ice cream, and I love trying a new one each time I visit. I highly recommend this Brusters! read more

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Bruster's is classic real ice cream. Must try flavors (my top three): Graham Central Station Buckeye (Chocolate with peanut butter) Turtle (Chocolate ice cream with pecans and caramel) They have 20+ flavors, but those three stand out to me. They have a board of flavors, but I've also found sometimes they have one of my favorites even when it is not listed. I heard some people complaining about the customer service, but I have never had a bad experience. My son loves Cookie Craze. My whole family loves their ice cream. They also give out free baby cones to kids under 40 inches tall, and great kids dishes like a Dirt Sundae with a gummy worm and crushed oreo over ice cream to make it look like dirt. There is also the Dino Sundae with a large dino cookie. You can also get points with the Brusters app. They have some benches and umbrellas to enjoy a treat on a hot day. The few things I would change. It is a little expensive, particularly for kids outside of the free baby cone. I think their take home cakes are just ok. I would rather get a half gallon if taking home. Some of the flavors (Cotton Candy, Rasberry Truffle) don't appeal to me at all, and most of the fruit flavors are just ok. read more

The location is unsanitary and the portion are much smaller than other location, the worse was the german roaches on the counter, this is the sign that this business has sanitaion issues. read more

Best Bruster's in town! This ice cream shop is always fast and friendly. I love the key lime pie ice cream or the graham central station-so good! read more

Never crowded, helpful staff. Half off banana splits on Thursday if you bring in your own banana. $2.69 for a one scoop cup or cake cone They have some benches with umbrellas so you can sit while eating or deciding and a small park across the street so you can walk and watch people play tennis or little league baseball teams while enjoying your ice cream read more

Bruster's Real Ice Cream - Plain vanilla - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

The customer service at this location is the WORST Bruster's that I've ever encountered!!! The employees seemed to try to make up for their management, but we're disregarded and disrespected by the owner of the establishment. She yelled, belittled and demeaned they employees in front of us all and was rude to the several of the young children (who were accompanied by their paying parents). We all left. She was beyond repugnant. Anyone who is cruel to innocent children and behaves as if it's the customer's fault that she is not familiar with the images of ice cream that she has in the windows of her shop. read more

I had fond memories of Bruster's. I used to think the butter pecan was delicious. I got a scoop of Butter Pecan the other day and it was AWFUL. It was melting immediately ( it was not a hot evening) but worst of all the ice cream tasted old and on the verge of being frost bitten. I could not finish It. A side note they didn't have sanitizing wipes for drive through customers ( which they encourage) but require you to touch their machines to pay, and the employee had on gloves with which she touched the debit machine read more

I received the gift of take out. The ice cream had melted a little but it was delicious! I got A peanut butter mixer thing.. maybe it's called a blast? Anyway- loved it. I will go in person next time for the full experience! read more

Customer service doesn't exist here. Was given a coupon for $1 off on a future online order. When I decided to use it, the online system wasn't reading it. I stopped by the location to see if they could help but the employee that came to window wasn't any help at all. Instead of asking someone to further assist her or just honoring the coupon that THEY gave me, She said she never ordered online & doesn't know how the system works. -__- I just said never mind and walked away. read more

This would be against Brusters probably in general this place was not outstandingly better or worse since the service was probably generically c-. but no one can really complain right now since everyone shortstaffed, right? (Hence their sign already prepping you for bad service ) so they give you a three dollar birthday reward which basically is not enough for anything. To be honest it feels almost like an insult than nothing -why would you give someone three dollars on one single scoop of ice cream when a small is $5.29? That's not a treat or reward. That's called a discount. Places like this are worse than places that don't do anything! read more

Such a traditional ice cream flavor and spot. This reminds me of coming here as a child on summer nights. Continues to be friendly and exciting. My Sunday was awesome. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Marietta, Georgia

Bruster's = best. Chocolate raspberry ripple is my fave, but pistachio and mint chocolate chip are good contenders. Husband loves the butter pecan as well. read more

As this Brusters is close to me, it's probably the only reason why I visit it. I typically go for the shakes when ever the mood hits me and it's not very often as the ice cream just isn't the bees knees. Like most chain companies, their product has changed over the years or due to how it's being ran and it just doesn't pack quite the powerful punch like it use to. Their milk shakes use to be much smoother and creamier, but the last couple of chocolate shakes I've gotten with chocolate ice cream have been more icy... They also have a habit of making vanilla shakes with their blast mix instead of vanilla ice cream... trust me I can taste the difference, and I don't really care for their blasts... The service is okay at this location, typically you'll find teenagers working there as most ice cream shops... They also have another habit of not filling up shake cups at this location, not sure what good customer service that represents but it's almost a turn off if you can't give the customer what they're paying for... but I shrug it off and keep my tip in my pocket. Overall it's an okay brusters, but half the time I can get better ice cream else where and make smoother shakes at home, but I get lazy sometimes and want something quick. Other than that I never go out of my way to go here, but if/when the random mood hits me I swing by... read more

I order the hot fudge brownie Sunday and asked for extra hot fudge and paid one dollar more and instead of getting extra I got less! The brownie wasn't even warm I rather go to the one near olive Garden cause they warm up the brownie and put extra Carmel if u ask !!!! read more

How slow does ice cream churn? That's about how "fast" it took to get to the counter to order and receive my ice cream. A good 20 minutes to be exact! This Bruster's is quite bad. I went with 2 friends on a busy Friday night. One friend ordered a milkshake at one of the two lines and received it within 5 minutes. My friend and I were still looking at the menu during the time that she ordered. Once we were ready, we waited another 5 minutes for the server to come back to our line. After we finally ordered it took a long time to actually receive our ice cream. Another note is that they write the orders down...still!! It's 2014 ya'll! Really??! O yeah. The ice cream tastes OK. It's not very creamy. I'd much rather have coldstone or a really good gelato. read more

Service was decent. My only complaint is that they closed 15 minutes before 10p even though timing said 10pm. They had also stopped serving milkshakes by 9:30pm which was a bummer. read more

Just bought a half gallon of ice cream and I was given a single scoop punch card with 1 punch. When asked for a quart card I was told she was just following the rules. So If she wanted to be fair and follow the rules she should have given me a punch for each scoop of ice cream in the half gallon. Over $15 bucks worth of ice cream and I single scoop punch. Who does that! read more

The only reason I travel to this location is because of the proximity to my home otherwise I would not. The teenager staff are usually very polite but the older asian owner (I presume owner) is rude and stingy with product. She acts like she is doing you a favor by allowing you to buy the ice cream. She has no concept of customer service. Today was my last time visiting this location. I will get ice cream elsewhere. read more

Always have had a great experience here! The hours posted on Maps are incorrect, they are open later on Saturdays!

What can I say about this place besides Great! I love the choices and flavors. You can mix and match and choose any and all kinds of combos. Never a bad time with ice cream here. read more

I went to this location this morning to get my grandsons a milkshake the Asian employee (he said he was not the owner) was so rude and disrespectful that I will not go back to the store. I said the way that he treated his customers was inappropriate and he said "everyone's entitled to their opinion" I will NEVER go to this store again!!! read more

We walked over to Bruster's after eating at Zaxby's next door. The staff was friendly and let the kids try a couple of flavors before they ordered. The serving size was ample. We sat outside at the tables and enjoyed our treats. They have ice cream, sundaes, Italian ices, etc. They have many choices of ice cream. There's a sign that you can bring your own banana on (Tuesdays I think) a certain day for a half price banana split. I highly recommend them. read more

The service is always on point. The ice cream flavor selection is so immense that I could never try it all. My favorite flavors are the cotton candy explosion, strawberry cheesecake, and mint chocolate chip. I'm not sure why people go through a drive thru for ice cream. It just creates a reason to have a sticky car seat. read more

I love Brusters but this location is just abysmal. Like most people said, the teenager employees are really nice. BUT God forbid the Asian owner (and yes I am Asian too so you can't call this complain racist) is rude. Ordered a small cone (which has two scoops) and asked for the other scoop to be put in a separate cup so that my son doesn't spill it all over the place. The teenager employee willingly gave me one BUT when the owner saw it she went crazy. Really? for an extra cup you'd freak out. She said it was not allowed. I also tried to pay by card and there is a 25cent service charge for transactions under 5 bucks. Let's just say I am never going back to this location. read more

I got a Reese's Blast and it was terrible. The Reese's seemed to be a powder form of Reese's and the ice cream was very runny. My wife got a Hot Fudge sundae and it was average. Nowhere near as bad as my blast but still just blah. The girl helping us was very polite - that and the sundae being average saved our experience from being a one star review. Wouldn't go back unless we were forced to. read more

Went to this Bruster's and they would not take my coupon from my iPhone. They said it did not have a bar code. So, I bought one at full price! Then as I was leaving they said "Oh, wait a minute....I have something for you." He gave me a booklet with coupons..... Coupons with NO bar codes! It was the exact same coupon on my iPhone. read more

They serve the most fresh, homemade, delicious ice cream. Their milkshakes and waffle cones are to die for. The service is a little slow, but the ice cream is worth the *weight*. read more