I really like Bruster's! The nana ice cream is my favorite - although I ate half of it before realizing I forgot to take a picture. Service at this location is better than others - namely the Peachtree industrial location. Neighborhood feels a bit better vibe too. read more

Bruster's Real Ice Cream - Coffee Oreo - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

We love Bruster's in Georgia. There are multiple locations and it's really nice simple ice cream. It's not super special or specialty kind of place but does the job just right. For the true ice cream lovers or if you are short on time you can go thru the drive thru. Ice cream after a hard days work - not a bad idea. I'm not much of a ice cream lover but I usually get their pina colada sherbet. It's a bit sweet but it's nice. My son loves their cherry vanilla flavor in ice cream that has bits of cherry in it. My husband usually gets some kind of chocolate flavor. It's great value for ice cream and they have a few outside seating as well to enjoy it. There is no inside seating but that's ok. The employees are always courteous and get the job done. Bruster's seems like a local favorite in Georgia. read more

Bruster's Real Ice Cream - a red bench in front of the building - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

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They just keep getting worse. I ordered a hot fudge sundae for $8.50, and it came with a very small scoop of ice cream covered in tons of whipped cream. Honestly, McDonald's sundaes are much better and cost way less. Won't go back again read more

Every time I come here, ice cream is always melted. Could be freezer l thought because it was summer but it's not in a dead winter, and it still melted. Won't go there anymore. read more

Bruster's Real Ice Cream - Terrible! - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

It's 9:45pm and there was a short line in the drive thru. I was waiting patiently in line and this worker walks up to me and he goes "uhm we close at 10 so the car in front of you will be the last one." Mind you it's not even 10, and the line was going fast. There wasn't even a car behind me either! They had plenty of time to serve me. Your employees are lazy jerks. I got surgery and the only thing I can eat is cold stuff, I was just trying to treat myself and my little sister. read more

The ice cream here is so creamy, fresh and delicious! Some of the products are Kosher. I ordered the White Turtle ice cream in a waffle cone. The customer service is always great and they serve you with a smile! The seating area is clean and welcoming. It is a family oriented ice cream stop. read more

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Bruster's ice cream is consistently delicious! So many flavors to choose from. Mostly teenagers working here, but they get the scooping done while having a good time. We like to get small waffle cones with 2 different flavors. read more

Dog ice cream sundaes are available. Small cup of vanilla ice cream topped off with a dog treat. read more

Rude service. We ordered 3 waffle cones and a cup of ice cream. At the window the employee (manager) brings out the cup and I ask her if she put a top on it. She basically chastised me by telling her earlier and rudely tells me that next time I should tell them ahead of time. If I had known that they don't put tops on, I would. But you can't ask for something you don't know about. She thrusts the bag with the cup of ice cream at me in which the cup is upside down in the bag. Next the waffle cones come back with the wrong amount of scoops. The third cone is completely wrong with the incorrect ice cream. She had to go back three times to get it correct. Again she thrusts them at me and for good measure has broken the bottom corners off the two waffle cones so that they leak out as the ice cream begins to melt. Where has costumer service gone??? Can't blame this of "Covid". Rude is rude no excuse. read more

Service is non existent and experts at cutting corners. ordered a cup of butter pecan and they gave me a cup of vanilla ice cream decorated with 5 salted pecans from a nut can. HILARIOUSLY HORRIBLE!!! read more

Bruster's Real Ice Cream - the outside of the building - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

If I could give this location a negative star I would. This location time and time again has disappointed and I have finally learned my lesson. The last time we went here was out of pure convenience so its my fault I gave them a chance once again to screw up my order. However this time the kid at the window wanted to argue with me instead of simply correcting my order telling me 3 times the freeze was made correctly when you could clearly see, smell and taste the icecream in it. I have reached out to corporate and received less than satisfactory results with them thanking me for notifying them. This is no way to run a business. Then the local owner or manager reached out and once again Thanked me for notifying them. No sort of compensating for a over priced item being screwed up. read more

always out of all the top things listed and pictured. Teenagers running everything, very little customer service, lots of eye rolls and sighs. read more

Ordered a birthday cake that was suppose to be banana ice cream, a gooey layer of fudge and chocolate cake. The only thing that was right was the chocolate cake, the banana ice cream tasted like vanilla and there wasn't any fudge to be found, and as you can see the cake was lopsided. Very disappointed will never buy anything from this location ever again!!! read more

Bruster's Real Ice Cream - No fudge! - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

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Took a ride with my son to get some ice cream. We pulled up ten mins before closing and they had a store full of staff but the lights off. No one was taking orders at the walk up window or the drive thru. We pulled up and tapped on the window and were ignored for a couple of mins by a few of the staff who clearly saw us there and finally someone came so we asked if they were closed and she said they were closing in a few mins but wouldn't take anymore orders.... When I asked why she asked another person if she could take the order and then said they wouldn't cause they were cleaning up..... Strange cause I thought closing time was the time that orders would stop being taken but I guess that's not how it works at this establishment. If they stop taking orders before the advertised closing time then maybe they should be courteous enough to not advertise they are open at a time when they are really cleaning and closing up. I wouldn't waste my time going there again. Bad service and dishonest business. read more

This location needs to work on their ordering system. They had two separate windows where you ordered and picked up. This would of been okay if they had order numbers that they gave out. Most locations I have been to makes your order on demand, so no confusion happens. Someone had took my ice cream by mistake because they got confuse with what was what. This gentleman's hand touched the ice cream cone and handed it back to the sales representative. I sat there and watched the whole thing and told my husband that's my ice cream cone I bet. It was and the representative tried to give me that ice cream cone. I had asked if he had touched that ice cream cone three times because she wouldn't answer me. She finally said yes. I proceeded to tell her I don't want that ice cream cone because he touched it. She was irritated by my statement another representative just looked at her like what do we do. She finally said throw it away and make another. Bruster's are not currently allowing tasting because of Covid, which I understand. Allowing me to take a cone someone else touched is unsanitary even Covid aside. Sadly to say I will not be back to this location due their lack of professionalism. read more

Arrived during their afternoon rush on a Friday. Every employee was occupied either making orders or attending to customers. Had to wait a few minutes, but my mint chocolate cone was delicious. Velma was a hoot and very entertaining while they made my ice cream. It is a little hard to find because of the street setup. Just look for the Kroger, and there you are. read more

Update. Place still sucks. Go somewhere else. Dairy Queen has better service. You need better employees read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Dacula, Georgia

Ice cream was amazing but the service was HORRIBLE!!!! There was a rude employee by the name of Lea and she was being really rude to son because he respectfully asked for her number. She got mad for no reason and proceeded to take forever to make our ice cream. read more

Was good. Pricey but good. I've been to better. I would rather go to a Dairy Queen or McDonald's but this was Ok.

w workers they treated me so nice and i appreciate it the ice cream is so big and it taste so good easy 10/5 i love this place

This is the second time in a month And both times my ice cream was so soft it was falling off the cones!!! The mint chocolate chip had no chocolate in it!!! I will not be bringing my family to this location again. read more

My elderly mom and I received the most horrible treatment by none other than the owner of the Brusters on Braselton Highway today. Just thought you guys should know who we are patronizing. My 77 year old mom wanted a small scoop of ice cream, so I took her by the Brusters for a little treat as we have done numerous times. Usually, we are greeted by the warm cheery smiles and helpfulness of the teenagers and college students that usually work there. But today, we were waited on by the rudest person ever. What was worst is that she was the owner and her actions were unwarranted and down right baffling. Thank God that the young adults that work(ed) there did not adopt her horrible customer service. When she came to the window to repeat the order that we gave her at the speaker she seemed quite agitated, which my mom whispered to me (why is she so angry). I just assumed that maybe she was short staffed because school started back and probably a little overwhelmed and was taking it out in us. I chose to extend grace and ignore her abruptness. Well, she took it up a notch or two when I asked if I could sample a flavor as I did so many times before. She said No!!! We don't do samples!! I said I just sampled a new flavor a few days ago. Hostile again, she said we're not doing it because of the delta variant. Well, honestly that was understandable (minus the hostility that I'm still overlooking). She kept going on about the delta variant then commenced to telling my mother and I we don't have shop there if we don't like it. How rude!!!!! So I took her up on her suggestion, asked for my money back and took my mom and our service elsewhere. I told her that I would be going to Nextdoor to let those who patronized her in the area know how vile her treatment was for no good reason. She clearly did not care and stated it as well. My poor mother was so shocked by her rudeness and just wanted to go home. However, I didn't want to let this lady ruin her day, so I made sure she got her ice cream elsewhere. read more

I ordered a birthday cake for my son on line and paid for it. I went to pick up the cake and was told rudely that I never ordered a cake. I had my receipt and order information. I was basically told oh well. read more

First time here and very disappointed. The marquee sign reads if you download the app you will get $3 off. I downloaded the app while waiting and once I got to the window was told it would not be honored. Even after asking about the discount, I was told no. read more

This place is down the street from where we are currently staying. A little too close if you ask me... The strawberry milk shake was pretty good with strawberry chunks right in there. Also got chocolate & vanilla soft serves for the fams. They demolished it. So, that says it all. read more

Excellent service! And the Icecream is delicious!! They move the crowd pretty fast and the patio is always clean.

Both teen girls that worked tonight are completely unprofessional!!! My order was wrong after it was called back to me twice by the server, when we were given the ice cream both girls began screaming. One said did you kill it, I'm clocking out while the other attempted to kill what I gather was a roach. I asked her what was wrong and she said nothing. I watched her kill or attempt to kill something and she still handed me ice cream next to where she killed something. I took the ice cream and just threw it away. I was completely disgusted. I called and asked for the manager but was told sorry the manger wasn't there and she hung up. She didn't ask if she could help me or anything. We will never go to Bruster's again. I will put this complaint on every site I can think of because the lack of professionalism is outrageous. read more

If you have a taste for ice cream this is the place. I have been in this area for 15 years. I have seen places come and go and Brewster's is still here. Great place for a weekend night to sit outside and enjoy your ice cream. read more

Small scoops, nice workers. Wasn't anywhere near bad as some of the ratings. Bigger scoops and less whipping cream on my banana split and would be 5 stars...oh...chocolate syrup goes on the strawberry ice cream and strawberry topping goes on the chocolate ice cream! Then!! 5 stars...little things are important! read more

Drove a while to get ice cream and pulled up to it being closed even though it said it was open for another 50 min. You need to change the times on Yelp. They are incorrect. read more

Went to get an ice cream cone. Went thru the drive thru. From the time we got in line until the time we got our cones it was 34 minutes. To make matters worse, one of our orders was wrong. After so long we took the wrong order. No telling how long it would have taken at that point. Also there was no mention by the person waiting on us that they were sorry it took so long in the drive thru. The person handed us the order, took our money and didn't say anything else. Total customer no service. read more

This is the best Brusters I have ever visited. One of the owner always serves me. She remembers my name and what I like. I love the small hometown experience. I always get a Chocolate Mint Chip shake. It is always sooo good. You can really tell the owners care about the customer experience. Everything always taste like it is made daily. read more

Ordered a couple of waffle cones - 2 scoops each. Each one was about the size of a golf ball, small. Certainly didn't look like any of their fancy pictures. Ice cream is always too soft. As soon as you get it you better gobble it down or it will melt all over you. Started melting and dripping at the window before I finished paying. Outside area tired looking and dirty. Apathetic employees who don't or won't scoop a decent cone. read more

Always friendly and soooo yummy! I don't know what all those people were saying about small scoops because I always feel like they give you a heaping scoop. (Some people just like to complain) read more

Don't waste your money, They short change your ice cream servings, the scoops are the size of golf balls. I have been a customer of bursters for years . I have never received an waffle cone with two scoops that was so disappointing. read more

Worst customer service by owner ever!! We have ordered 5 cakes a year for more than 10 years and the last several cakes the owner taking the order has been extremely rude. I gave one last chance and after asking for 8 different ice creams for the cake she refused to read off what other options we would have. She actually told us to use another Bruster's. I refuse to support a business that cares that little about customer loyalty. Don't waste your time!! read more

The Dacula location is my favorite. They are consistent (product serving wise). They also are the only location I have found that frequently has my favorite flavor -- Jamaican Me Crazy (coconut ice cream with almonds and fudge). read more