July of 2012 we signed a contract with Lucas to paint our house based on recommendation of a neighbor 4 doors down. Overall until the end of the job we were very satisfied with the work performed but that's when the problems started.
1. Paint applied to pergola and front porch railing didn't cover old paint and could see brush strokes with very little paint coverage
- Resolution was we were to pay additional $300+ for additional coat of paint even though contract clearly stated paint would cover all areas of the house
- Lucas stated he noticed the problem but didn't disclose the issue because he thought we wouldn't pay based on paying for optional services in the beginning
- Was told "it is what is is"
2. No extra paint left over for touch up
- Left an empty can of trim paint in my garage claiming its not his responsibility to leave any paint behind
- I've contracted many people to paint and this has never been the case
3. Paint spatter and drips not cleaned off front and back porch
- Was told that it was old paint and not his responsibility although its the new color
After I brought these issues to Lucas's attention, he was very defensive and arrogant. He stated that I was being unreasonable and unfair for asking them to do additional work for free. All I was asking was for the pergola and porch railing to be painted according to our contract.
3 days after the job was completed, 2 neighbors approached me to ask about the paint and how the crew performed. I told them of my frustration and come to find out, both neighbors had very poor experiences with Lucas calling him arrogant and critical of neighbors. When I asked for more details here is what they said:
1. While putting in a bid for neighbor #1, he reference the neighbor's house he just painted and called the wife a b$T@h
2. During neighbor's #2 experience with Lucas during the quote process, Lucas stated "what did a monkey paint your back porch?" No, the homeowner stated, I did.
So, basically I paid $4K and I will be buying an extra can of paint and touching up the pergola and railing at my expense even though the contract clearly stated the paint would cover and Lucas was very unprofessional about resolving the problems. I have the emails saved and it's unbelievable that he wouldn't resolve the problem with our being arrogant and unreasonable. read more