I just had my GS serviced by Max's utilizing their pick-up/drop-off service and was very happy with…read morethe end to end experience. Made a request on the web site, got reached out to by a Service Advisor, discussed the standard service plus some extra things I needed addressed, got a quick quote and pick-up date. Pick-up went smooth, had it secure in the truck in 5 minutes. Clear communication throughout process re: parts and options. At drop-off I noticed a small error on the invoice that I mentioned to the driver who called Service and by the time I was back at my desk I got a call from Service Manager apologizing and letting me know the credit was already processed. Recomended.

Beware, Ben in sales lies to sell bikes…read more My son and I wanted to purchase two bikes, an S1000RR and an M1000RR. Ben in sales texted me that the S1000RR left Germany a week prior and would be delivered and ready to pick up in two weeks. Based on this a deposit was made and purchase contract signed. Two weeks passed without any contact. Reached out and eventually got a text that it just left Germany and would be another 3-4 weeks minimum. Direct lies in writing. We cancelled the purchase on that bike and had a bike from Gold Coast BMW within a day. The M1000RR was in stock and Ben indicated that 3 months deferred payment financing, with no interest on the first 3 months, was available. I specifically asked if there were any fees, penalties, or interest if paid in full before end of 3 months. I indicated that I was only choosing this option to take advantage of the temporary free money and that otherwise I would just make the entire purchase. My questions were acknowledged and confirmed by Ben, no fees or penalties. I just went and paid off the amount before the 3 month date and there are $556.65 in finance charges for the three months. I have placed several calls to Ben to discuss and he has not returned my calls. For what it is worth the bikes are incredible! It is unfortunate that these amazing machines are peddled by a such a disingenuous and untrustworthy representative of the brand. Beware!

I went to the store on Saturday morning. There were three people working. Everyone was extremely…read morehelpful. They guided me to Axial windblockers. I walked out with everything I needed. I purchased the jacketliner, pants, glovesliners and bootliners. Also winter gloves and a Stockton tire pump. Everyone was very knowledgeable. My questions were answered in a very friendly professional manner. I ride a Harley Davidson Ultra Tri Glide. My concern was the voltage output for heated apparel. So They recommended Axial blockers. I purchased everything that I needed. Sometimes being a woman in the biker world is like being INVISIBLE. In the past I would walk into a HD store and be totally ignored. My Cycle Gear CUSTOMER SERVICE EXPERIENCE. WAS A 10. Thank you to the staff.

First time swinging through for a bike rally in the parking lot. Being their first one, it def…read moreneeded a few kinks worked out but it was so fun and needed for the area!! Alisha, a employee for cycle gear, was beyond friendly and attentive! She walked around and spoke with everyone and made sure everyone was having a great time. She deserves some recognition on her amazing customer service. Thank you so much cycle gear for letting us bikers have something to look forward too! Bravo!!

Professional and knowledgeable and a repeat customer for all my motorcycle needs. Crews the best.read more

Awesome group of Guy's. Thank you for your help. During the accident in front of your business…read more Thanks' for taking my bike back into the shop while I went to the Hospital.

I called 3 days prior to have my bike in for its annual service and inspection on Saturday. I rode…read moreand hour out of my way to get to the shop and hour early. When I got to the counter, they said they couldn't take my bike because they had a technician out and they had too much work for that day. That's funny because they don't take appointments... This company USED to be good to its customers, it's why I started going there some years ago. It seems that philosophy has disappeared. Wouldn't recommend take a bike there for service or buying one from them. They have lost the trust of this customer...

I bought a 2017 road glide from got a 30 day warranty. It rained all that month so I bought an…read moreextended warranty for $2200. They told me to bring it in on Wednesday here it is on Friday. They still haven't even looked at my motorcycle Not even diagnosed. They asked me when I brought it in if I wanted to wait for it good thing I didn't I wouldn't recommend buying or bringing a motorcycle to obviously they didn't even look at this motorcycle before they sold it. poor business! Kevin Thull

Bought my KTM 390 adv here early '23. No aggressive sales and willing to work with you. I got a…read morepretty good deal on it too. I found the after service to be good as well. I emailed them in the first week that my coolant was a bit low and they mailed me a bottle of coolant for free. And people working there is nice and polite. I believe this a family ran business and it shows. Good communication during the whole process to boot. It was worth driving up an hour plus from southern rockland county. I will definitely do business with them again if I can.

Local husqvarna dealers were out and most online did not have item in stock. Ordered from them…read moreonline item was shipped and received in a week. Very happy with their service and communication! Bobby

I bought my first motorcycle here a cfmoto 450nk ! Great bike had lots of fun with it. Bought my…read more1st helmet here as well great fit always kept me safe. UNFORTUNATELY had my 1st accident a few weeks ago blew out a tire damaged a rim . Was a little dissapointing that ronnies could not pick up the bike for me to be repaired but said they where short staffed.Otherwise great experience for a year and half !

Was told that they don't work on anything carbureted??? But photos advertised are carb engine…read morevehicles??? Baffled and confused??

Great local repair and gear shop! Owner is extremely helpful and knowledgeable…read more I needed repairs on my bike and Roger did an outstanding job. If you need something that he doesn't have readily available in the store, he will order it for you! Support local businesses!

This is a terrific motorcycle shop. I just learned about it. My Triumph had not been serviced in…read moreover 2 years so I dropped by and asked the owner to have a quick look at the bike to see if he thought it was okay for a 3-day trip. He spent 15 minutes or so with me and said he thought it was fine. He is very knowledgeable and it was really nice of him too stop work for a little bit and give me a bit of peace of mind aheae of my trip. I then made an appointment for an oil change, new tires and fork seals, and some brake work. Unlike many bike shops they make appointments, and will work on any bike of any age. Owner completed the work promptly and my bike rides as well as it ever has. I can't recommend this place enough.

Anyone who owns a motorcycle knows it's hard to find a good motorcycle mechanic. I have a Triumph…read more (Daytona 955i) which makes finding a good mechanic even more difficult. The mechanics that work here are great. They can read the engine codes for a Triumph, they do research, they make calls for parts (again, it's a Triumph) , and things are ready when they say they will be, if not before. They also seem willing to work on all types of motorcycles, even older ones. When I had a trip planned they worked my bike in same day, short notice to repair something. Tires were about the same as best online prices. Finally, it's generally been less than I thought for repair and maintenance work. Overall its been a superior service experience there.

I was on the highway passing thru New York When a rather…read morelarge bubble in the tread of my rear tire ... the bike started to violently shake ... cars on highway saw I was in a bad way and slowed so I could get to break down lane .... had Bike towed to dealership at 10 pm Left a note drop box ... left message saying I was traveling thru and hopefully they could put tire on first . Called first thing to talk to service .... Mike in service was the rudest service person I have ever met at an Indian dealership First he said the dealership was very busy and couldn't get to till the afternoon ... I'm sure if those customers with bikes there would not have mind if dealer to a hour to put tire on someone traveling thru .. then he said he had to check if tire stock and would get back to me .. no call I had to call him ... .... so I went to dealership at 11:00 ... I sat there till 4 pm ...Lost a whole day of travel time ..... I asked him what he rides He doesn't ... so he doesn't understand Mike the service manager is a dick and should not be the face of the service department