Three words I can use to best describe Bert and his staff cheap easy and fast I highly recommend…read moretheir services with the wood removal. I will definitely work with them again.

I called and requested an appointment for an estimate. The gentleman called me later in the week…read moreand said he would he out the following day to look and would leave an estimate on the door. The next day I arrived home from work and no estimate. I called the next day and left a message and then still no return call. I called a few days later and left another message and still have not heard back from them. Don't feel like this was very professional. I am not sure why they wouldn't return calls or say anything?

Do not use this company…read more Inaccurate billing (overcharged labor), damage to showerhead, plaster on light fixture/walls, late twice, cancelled twice, lack of accountability, and poor customer service. 50% deposit was due prior to project start via emailed invoice. On 3 appointments, BBH Remediation was over 45 minutes late for 2 of the appointments, and canceled 2 other times. Estimate contract said it would take 3 days (June 17 - June 19). Due to cancelations, project took 7 total days (June 18 - June 24) leaving us without a household shower and bathroom for more than double what was written in the contract (this time frame was not updated or communicated to us). BBH refused to take accountability for the responsibility of the extended time frame (when no other findings or project discoveries caused any delay). BBH claimed they verbally discussed the project time frame, even though the contract said 3 days. They rarely communicated when being late/what they were currently working on, anything that we would need to know (spackle is messy - don't worry about it for now and we will clean it later) so I ended up cleaning it up. Workers tracked dirt and dust in and out of the house without taking shoes off, covering them, or cleaning it when they left each time, so I cleaned it after each visit. They broke our showerhead and refused to assist in fixing it saying they're not liable, and offered no alternative to try to make it right, and no remorse. 2 workers spent a total of maximum 4 hours each (more like 3.5) between the 3 visits, totaling 8 working hours, max. Original invoice was for 13 hours of labor. They refused to make any correction to the final balance due to account for the actual hours worked. When attempting to discuss the extended time frame via text and our frustration with it, Chris (the assumed owner) didn't respond. On a later phone call with Chris, he told my husband that "your wife sent a nasty text" when I addressed their late arrivals and cancellations. Upon project completion, we asked for an invoice to pay from, and Chris said it must be paid by credit card right then and there. I asked if we can get an invoice to look at first then pay after (like the 50% deposit) and he originally said no, and that if I don't pay today then he would have his lawyer contact me. After I said I would pay, he said yes I can send an invoice but it would be an extra $50. In the end, after asking if the final balance due could be reduced due to extended time frame, true up of working hours, and broken showerhead, Chris reluctantly offered $200 off the total remaining invoice, but that, in our opinion, is still severely overcharging for actual work performed. BBH never took accountability or apologized for anything, and the work itself was sloppy.

I don't know where to start but if I need to say one thing it would be they're honest. Chris is not…read morethere to rip you off at the hard time that you're having. They're super nice and fast. We didn't see the end result yet but the way they work and communicate is fabulous. I must tell you we're not the easiest family to work for but they do a really good job for at least half of the price that others quoted, and they deal with our minor change requests. Chris and his crew will have my recommendation whenever I hear someone needs mold remediation. I don't think we could find a better contractor than them.

Gerald has been my landscaper for many years. He and his crew are incredibly professional. They…read morekeep to their schedule - ALWAYS! They somehow manage to keep this old lady's yard beautiful. Their attention to detail is unsurpassed. Most important to me is if I call text, or email, Gerald gets back to me so quickly. He handles any questions or concerns skillfully and efficiently. I wish I could give A Cut Above the Rest 10 stars!

I posted a poor review for ALC yesterday due to a mix-up. My apologies as it was intended for a…read moredifferent firm. Actually, after the other firm didn't show-up after pre-payment and 3 calls - we called ALC who offered to come IMMEDIATELY and plow us out. Now that's service! We're hiring ALC to now handle our plowing this winter. Thanks Aaron!!

I paid in advance for snow plowing service for the winter of 2021. The amount was for 10 plows with…read morea $65 discount if I paid in full. I received two plows for the winter . I made several requests to have my yard aerated and over seeded. I requested the balance of the snow plowing to be used to pay for the aeration/over seeding, with the remaining g balance refunded to me. No response whatsoever from this company. I am very disappointed and will contact the BBB and attorney general. There is no excuse for not returning calls or requests on the website.

I highly recommend them. In the past unfortunately I tried dealing with my home disaster on my own…read morethinking I would be more efficient and thought I knew what I was doing. The insurance adjuster was more than happy to give me a quote based on my own work and restoration. (That time I injured my lower back hauling debris.) That was several years ago, recently I had a tree fall on my property from my neighbors yard damaging my fencing, vehicle and home. I started doing the same thing quickly as a concerned husband and father to make sure my family was safe and had adequate shelter at the end of fall. It was cold and I moved everyone to our master bedroom to stay warm that night. The tree knocked down all the power lines and it was hours before the electric company shut it off. This sent several surges of electricity to our home damaging the furnace and appliances among other things. My neighbor hired Angelo from Americon Restoration. It just coincided we were outside at the same time. I was clearing the small debris panicked after I had just called my insurance company. They were professional but seemed to lack the sense of urgency. He spoke to us briefly and put my mind at ease. I clearly had no idea what I was doing. They consulted with me and our insurance company through the whole process. I highly recommend them to everyone including my friends and family. I won't do this again on my own again. Angelo and John were always a text or phone call away. I hope we don't have to use them again for a natural disaster or emergency but if we do I will surely contact Americon.

In case of an emergency and hopefully you'll never need to, like I did but in case you ever do, I…read morehighly recommend this company. Professional and more importantly knowledgeable. John was Johnny on the spot from the moment I called him. They consulted me and worked hand in hand with my insurance company to make sure my home was back to normal after a recent flood.