Botched install AND reinstall; dismissive, rude staff…read more Flooring purchased and installed in our home in 2023 and joints began to separate within months. When I reported this by phone to Floor Fashions, I was advised to glue the pieces together using wood glue. Glue failed and another joint started bowing. I went back to the company in June 2024 then waited three months for reinstallation. After another month, the reinstalled pieces are now separating as well. Visited showroom to demand resolution. The response of the warehouse manager - responsible for reinstall - was to note that I had not responded to a follow-up call placed three days after the reinstall (seriously). When I explained thst as a customer it's my responsibility to pay - not to return his calls, his response was "this conversation is over" and walked away. Exchange was witnessed by sales associate who sold us the flooring. Images show original install, and reinstall.

Long established with a great reputation. Prices are fair and often they have carpeting they have…read morespecially purchased on deep discount. Our experience was first class. The rough estimate matched the final estimate. The promised timing for them to get special order carpeting in house was spot on. The follow up process of getting finished carpet remnants to use as mats, etc was a few weeks after the carpet install but that is a small glitch.

Justin took us through the world of flooring. Great selection, much to think about. Thanks!read more

When we chose our carpet we were really pleased with what we chose. It was going to lighten up the…read moreroom where we spent most of our time. Right now we had a very dark blue carpet- just about one year old. We thought long and hard before we made the plunge to replace the perfectly good carpet. The person came out to measure and it was the same person who sold us the carpet at Town Flooring. When the carpet came, the team of three arrived and moved the furniture (which we paid for beforehand). They did the install and oops! The measuremesurement had been done incorrectly. The carpet had to be left just "there" on our floor, not tacked down yet, the furniture in disarray. So another measurement had to be done, another order, then the guys (only two this time) had to come back-days later and fill the space with the extra carpet that was missed the first time. They were not happy to be back and the attitude of one of the installers showed his displeasure. That being said, this was not a good experience. The final install was not the way it should be. There were many spots that were unacceptable. I called and when we finally got someone to come out and look, there were excuses and how that wasn't so bad etc. They were willing to come out and fix it - yes. Would you want these folks out again at your house? I did not want the installers back or any installer from this company again. We settled on a financial agreement that was satisfactory to both parties. I am not recommending this company.

In response to the below rating, as I'm the owner of the store and have since retired…read more All I have to say is that both times the selection of wood selected was made by your husband! When getting a new piece of wood and having it match with the 12 yearold existing flooring the won't match perfectly.. Even if you had the exact floor that was installed from a stored box and took it out you'd see that even that won't match!..sorry you feel this way, but you were not in any conversations I had with Bill. Furthermore I never even got a deposit from you to order his selections TWICE! KEN B

Do not buy here as we depended on them. We went there early October for hardwood flooring. The…read moremanager/owner came out measured , saw our other flooring to match it with, and now twice he has sent a crew out with the wrong flooring after they took up half of our carpet. We have been living with sub flooring and today was the last straw and ken still has not called or responded to our dilemma! Do not put your trust in them.

We hired M&W to refinish our hardwood floors, and we could not be happier. They are professional…read morefrom start to finish and a pleasure to work with. They used the dustless system, and it really made a difference in how clean our house stayed. They are personable, kind, and thoughtful. We're so pleased.

From the owner: Experienced and dependable service to both homeowners and contractors. From start to finish, let…read moreus show you the very best in product knowledge and customer service.

Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

We needed to get rid of our carpet in our bedrooms upstairs and decided to hire Morris Paint &…read moreFlooring to put down flooring. Not only were they very knowledgeable and professional but they cleaned up after themselves and did a beautiful job. They had great selection of flooring to choose from. We highly recommend this company.

The folks here are experts and always go out of their way to help. I have found over the years that…read morethe quality of their products is second to none!