While I have a wonderful experience with the hygenists here, the office staff have continually…read moremessed up my personal information, even after mutliple calls and reminders to fix this. When I do call, the staff are often rude and abrasive, leaving me feel unheard. They have charged the wrong insurance leaving me with an unpaid balance they say I must pay before scheduling an appointment or before they will submit a claim to the correct insurance, as well as contacted and discussed my information with my parents despite me being over the age of 18. While my in person experience has been great, the headaches I have had due to this negligence often has me wishing to go to another dental practice in town. When I called to attempt and correct my information the most recent time, the office staff began telling me about my brothers insurance and balances. I am concerned about the handling of private information in relation to HIPAA at this practice.

I hadn't been to a dentist in 18 years, but now I had some bad tooth pain. I was nervous. I walked…read morein and was greeted by Mary at the front desk. Very nice and professional. I looked around a little. Good-looking place. Clean. Orderly. I filled out the paperwork, waited maybe 3 minutes, and Angela appeared. Again, super nice & professional. She seated me, did the preliminary work, and within a minute or two my new dentist arrived. Dr. Jeff Brunson. Really good guy. He was excellent. He checked me over, did a quick x-ray, scheduled my procedure, I returned in 2 weeks . . . and twenty minutes later walked out extremely grateful. I felt so much better. Dr. Brunson is a very fine dentist. Nothing hurt. The cost was way reasonable. If you haven't been to a dentist in a while, check this place out. They take great care. Thanks to Mary, Angela, Judy, and above all, Jeff.

This is a very dishonest dental clinic. They charged over $500 to extract a single tooth and…read morerequired patients to pay upfront before seeking reimbursement from their insurance. Patients have no idea about their pricing beforehand and end up paying out of pocket without understanding the cost. I paid $533 for a tooth extraction, but my insurance only reimbursed $119 because the clinic's fees are much higher than what the insurance company is willing to cover. At other dental clinics, you only need to pay less than $200 out of pocket, and $179 of that is a once-a-year fee that won't be charged again for your next visit. I strongly advise everyone to avoid this greedy clinic.

AVOID THIS SCAM, graduate students! I was looking for a new dentist and spoke with their…read morereceptionist, who assured me that they take graduate students' Delta Dental and have plenty of grad student patients. She warned me that they require payment upfront and then submit the bill to Delta Dental for reimbursement. When I arrived for my appointment, I confirmed this information again with the front desk and my hygienist. A simple check-up with no problems or peculiarities cost me $300!! Delta Dental couldn't cover more than half because of Anderson's exorbitant rate! A Delta Dental representative told me she'd never seen anyone charge so much. It took five weeks of back and forth with a rude Anderson Dental administrative worker, who kept interrupting me, telling me to stop talking, and spouting nonsense about the importance of communication and recognizing that these processes take time (FIVE WEEKS!? Just admit that you forgot or were trying to wait me out) to receive payment from Anderson Dental after they'd acknowledge that they had misled me. These people are scammers and their workers should be embarrassed that they stoop to trying to steal from graduate students. Never going back.

I haven't used them for me yet, I do have an upcoming apt. I was just really impressed at how well…read morethey worked with my husband who was going through Parkinsons. So nice. So I'm switching up@

Beware! I've taken my two kids (now 15 and 17) to West Main Dental for about 10 years. We liked it…read morefor many years, but recently (2025), every time we take our kids for a cleaning we're told they have 2-5 new cavities. I asked how our kids could have so many cavities when West Main claims to have properly sealed their teeth and they said, "Oh, that happens, sometimes the sealer falls out." I took both kids to my dentist (who I've gone to for 20 years) and she said there was decay under most of the sealers, which means the teeth weren't prepared properly before the sealer was applied. My son had 5 cavities under the sealer and my daughter had 8! No wonder the sealer was falling out. Now I'm paying to have all improperly applied sealers removed and replaced by a competent dentist. West Main Dental really failed my kids. Use West Main Dental at your own risk.

Gotta wonder about some of the clients that leave reviews here. You can just tell they fall in the…read morecategory of "customers are not always right"! I've gone here for years and years, but I also religiously take care of my teeth and know that sometimes multiple visits can be needed for a crown or cavity-heck even a root canal! The office is top notch clean, great staff and follow through. Take x-rays on time and when I had a whiney unsettled crown tooth they kept seeing me to get it fixed- teeth are like toddlers sometimes they need a good reset, less sugar and multiple opportunities to perform well. Also-pay your bills ppl.

My main issue is that I called prior to going for routine dental work to inquire if they took my…read moreinsurance. I discovered later that they take all insurance. The big issue is whether they are in the network of the particular insurance. I found this out after my work was done and now I am stuck with a bill of nearly $200. I am retired and on a fixed income from Social Security so these kinds of slight of hand are troublesome. I learned a lesson which will help in future conversations with medical and dental providers. The office staff and dental assistants were are friendly and kind--I am just left with a bad taste in my mouth that this information was deliberately concealed from me--since I did not specifically ask the network question. I will from now on. I will not be advising people to go to this dentist however.

this is the best dentist office ever they were so kind and helpful. The assistants were so…read morerespectful i look forward to coming for my cleaning!!!

My experience in this office was great. The staff was friendly and professional. My hygienist, she…read morewas fantastic. Very knowledgeable about her job. I'd recommend this office to anyone in need of dental care needs.

Best dental office around. Front desk is helpful and kind. Dentist and hygienist provided…read moreexceptional care and answered all my questions thoroughly. Even though they are out of network I received my payment from insurance within a week of my appointment! Highly recommend!

Highly recommend, front desk was friendly the moment I walked it and my hygienist was very…read morepersonable and thorough for the cleaning. I enjoyed that both the hygienist and doctors answered any questions I had and made me feel comfortable from start to finish.

I became a patient of Dr Markwood when the Dr I was seeing for many years sold his practice to her…read more She and her staff are wonderful. They go out of their way to make sure you understand all of your options and your insurance coverage. They go over the insurance and estimated coverage and are sure to explain that it is an estimate and it could change once the claim is processed by your insurance plan. I highly recommend this entire team. I was stressed about finding a new dentist after 20 years with my old dentist but Dr Markwood and her team made the transition very easy. In fact I am happier now than I was with my previous dentist.

Caring Family Dental engaged in deceptive practices to convince me to agree to treatment plans,…read morethen turned around and sent me a bill for nearly 4 times what they originally quoted. In their office, they issued extensive verbal assurances about the pricing and they made it seem like they had confirmed everything with insurance, but it turned out that they hadn't done any due diligence at all. They were basically just making up the numbers and telling me they were certain. I paid them everything they quoted me that day, and my insurance paid them too, but 5 weeks later they're demanding hundreds more. No amount of reasoning with them resulted in any progress, and of course they're threatening to send their bloated bill to collections. Apparently, the "Caring Family Dental" name doesn't mean much to them. They're just another version of the corporate dental business that tries to always pile more on. At this point, I would NEVER trust any treatment plan quote they issue, as I know now that they'll just radically alter the numbers afterwards. Even if they tell you with certainty what the numbers will be, I now know that means nothing. I eventually filed a complaint with the Illinois Attorney General and we'll see where that goes, but man, what a huge hassle. I wish more businesses would actually read and abide by Illinois' deceptive practices laws.

Just a update that I found out was after paying Dr. Kunos office over a grand, that they did not…read morecomplete the job on my front teeth after my debrevement and I had to pay my regular dentist to complete the job! Now im wondering if the rest of my teeth are done right!

very professional and caring- followed by by callingme the day after the procedure, an extractionread more