In terms of decor, atmosphere, drinks and food Browns is probably a 4.5
But the service is horrific. Actually, that's not true, the service if you get service is fine. The issue is that the hostess will pretty much seat you and then ignore you. You can be waiting 20+ minutes at the bar with not even a hint of acknowledgement from the bar staff.
I've been here about 4 times now. The first was a great visit, bottle of champagne in between Christmas shopping, some small plates (all delicious) and friendly albeit a little slow service.
The three subsequent visits really suffered. My husband and I sat at the bar and watched for maybe 15 minutes while the (very busy) bartenders walked past us time and time again without so much as "I'm sorry for the wait, we'll be with you shortly".
The last time we were there was on a moderately busy Friday night. The restaurant was maybe only 1/2 full (it was early). We sat at the bar again and the same thing happened. After a long wait we got up to leave, the girl who'd seated us watched us get up and walk out. No "Is everything OK?" or "Let me find a waitress for you"
It's a real shame as Browns is in a great central location, perfect if you're shopping in Liverpool One and want a drink/something to eat but they really need to add more waiters/bar staff. read more