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    Brown's Auto Sales

    5.0 (1 review)
    Closed 8:00 am - 12:00 pm, 12:30 PM - 6:30 PM

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    12 years ago

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    Smithfield Fast Lube - 2021 Toyota 4Runner TRD ORP Oil Change 09JAN26

    Smithfield Fast Lube

    (5 reviews)

    So my last oil change my wife treated me to it on my 2021 Toyota 4Runner TRD ORP, as I do all of my…read moreown maintenance and repairs on our vehicles. When I pulled up the young man came out and asked what we wanted done today. I said I just want my oil changed and after I asked what the cost was I approved the work to be done. I specifically handed him a drain plug washer and told him that Toyotas require this on the drain plug and he said yes I'm aware and I'll make sure the tech gets this. So fast forward and two days ago I changed my oil and when I removed the drain plug there was no gasket installed on my drain plug. They also didn't replace the gasket on the filter housing drain and in turn, most likely didn't replace the filter housing gasket. Well, thankfully, and by the grace of God, I didn't get any real leaking, this time, but the dealer removed the drain plug gasket and didn't replace it. So I'm sure it happens fairly often, but when I not only specifically informed the tech, but also handed him the gasket/washer and they STILL didn't replace it, but they removed the old gasket and then reinstalled the drain plug, that's even worse!! Straight ignorance to be completely honest! With that said, they were EXTREMELY fast, refilled the washer fluid, and vacuumed the front seat floorboards, but that doesn't make up for an almost catastrophic engine failure from losing oil while driving. Thankfully I check my oil religiously at every fill-up so that doesn't even remotely happen. Had they not completely ignored me and installed the drain plug gasket after telling me they would, I'd have given them all five stars. My recommendation is to avoid this place & use an actual shop that cares for their customers and do excellent work for not that much of an increase in the cost. Appreciate it! In Christ, Chandler~ God bless~ Soli Deo Gloria~

    No problems in and out.requested they vacuum extra due to dog hair…read moreAnd they did a great job,thanks frank and staff

    Brown's Auto Sales - car_dealers - Updated June 2026

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