Disregard all the reviews that are complaining at the director, she's not working with this academy…read moreanymore. The management that currently is here is wonderful. My daughter is been attending this school for the last half of the year and we are extremely happy. This place hire real teachers, licensed, that have proper education and experience. The teacher that we have is extremely talented and devoted, we love her. She constantly brings new lessons, shares her curriculum and plans. My daughter has eczema and dietary restrictions so I bring my own food. My daughter had never been exposed to anything else they watch it closely and very carefully. The school is clean, fresh and modern, uses secure video cameras so you can always see what's going on with your kid. Kids go outside twice a day and spend a lot of time on the playground. Playground is really nice too, not just to show but a real playground where kids really have what to do. Couldn't be happier!

TLDR: Do NOT send your child here, especially if they have allergies! Many awful teachers,…read morecomplacent and rude administration. Our experience at Kiddie Academy has been nothing short of a nightmare. My son has allergies, which was not any trouble to manage at our prior facility and is not any issue at his current facility. KA gave him foods he was allergic to on multiple occasions. On at least two of these occasions, Trisha (accurately portrayed in a few of these other negative reviews) tried to mom-shame me for how I handled the incidents instead of focusing on how egregiously they messed up. After the 4th allergen exposure (that I know of, it was confirmed he regularly was given a salad dressing that contained an allergen though), I reported them to the state. They were supposed to come up with a better communication plan from the kitchen to the teachers about what my child couldn't eat. A few weeks later I found out from my son's new teacher that she had "no idea" what he is allergic to, and that the way she finds out he can't have something is from his prior room's teacher yelling across the hall "don't give that to him!" when the kitchen brings something he's not allowed to have. Absolutely terrifying. You might ask why I didn't just send his food myself. Two of his exposures were when I sent his food! I watched his teachers withhold his food, giving him about 5 minutes to eat at the end of lunch, and blatantly ignore his stealing food off the other babies' plates (he was about a year old for this). At one point they gave him a special treat that was brought in by another kid without clearing it with me first. When I raised concerns about their behavior, he came home the next day with feces encrusted on his tiny little rear-end. Not even a dirty diaper, they just intentionally did not wipe him well and left it. On that note, he came home another time with feces up his back and through his onesie, no explanation given. I hope none of his classmates got pink eye from that one. The teachers in his first room were constantly on their phones, never engaging with the babies. I never saw so much as a book being read to them; they were left on their own to play with no interaction from a caring adult. My baby had very dry skin/eczema and I'd sent in lotion to be used when needed. His teacher quite happily told me that they never put it on him unless I specifically call to ask. It's almost like she was overjoyed at her own stupidity. This is a child who's face was often bleeding it was so in need of lotion, but I guess you can't see that when you're on your phone all day. Overall the administration wants to keep parents out of the building as much as possible. They continue cov1d-era policies where you must drop off and pick up at the front entrance unless you have a reason to go back and talk to your child's teacher. As a result, there is absolutely no sense of community (also they briefly lost a child from this policy, as noted in the state incident reports, yet they continue to cling to their process). I've talked to many other parents that don't even know all of their younger child's teachers' names and wouldn't be able to recognize them on the street. Many teachers are blatantly rude and disrespectful to parents when you do talk to them, and the administration's response is "they're a little gruff". What's tolerated is encouraged - if you cared about the interaction between parents and teachers you wouldn't allow your teachers to act like that. It's unfortunate that the majority of the younger rooms are such an abomination because there are some teachers that are GEMS in the older classes. We had a great experience with my oldest son, who was only there a year before entering kindergarten. However it was so strongly outweighed by the horrors of my baby's experience that I could never recommend this place, not even to my worst enemy.

My daughter has been attending here since 14months. She has grown with the teachers and they have…read morebeen very welcoming to our family. Originally she was still on breast milk when we started we had no issues with milk being distributed they follow the standards and go above and beyond for quality control still to this day when it comes to food or medicine. All lunches are refrigerated and heated up daily per standards. One of my favorite things is the standard they hold the teachers to and don't mess around when it comes to safety they will report themselves for something other schools tend to overlook. A few teachers have changed classes to be a better fit for the curriculum. In the evenings teachers are sometimes used in other classes to cover and make sure the student to teacher ratio is still good. Our daughter had been with them almost 3yrs and the the knowledge she comes home with is amazing since this is a STEAM program school. We have looked at other schools (to see what else is out there) One other nice thing they have is a machine called halo I think and it's a sanitizer that's also used in nicu units of hospitals. This past cold and flu season was a breeze I feel a lot of it attributed to this machine and the diligence of the staff on making the kids wash lots

I'm giving this school a rating!!!!!!!!!!! Very professional preschool!!!! My son goes here and I…read morecould not be more blessed to have him attend this school. His development has come along way!!!! All the staff are so kind and loving!!!!!! Everyone when dropping and picking up there children are welcomed with a smile and love!!!!! It's truly an experience for any little one and there parent!!!! I have had my son go to several schools in the area and this one by far over exceeds all my expectations. 150% recommend to anyone

We switched our 1.5 year old here from a different daycare that we were at for a year. After a…read morelittle over a month at dogwood, I'm impressed! They exceeded all expectations, and I am realizing what childcare SHOULD be like compared to the old daycare. Dogwood excels in the following areas that I find important: Communication: The staff is prompt to communicate on all platforms, through the app, email, and phone. Food: they send out the weekly meal plan, and it's always healthy and nutritious food that my son loves. He's a 99th percentile guy, and so he eats a lot and is never hungry when I pick him up (unlike our old daycare). He probably eats better than me most days here! Staff: I can't say enough great things about the management and teachers here. From the moment we walk in, there's a smiling face at the front desk available to help with anything we need. The teachers clearly love what they do, my son loves them so much. After a year of challenging drop off and pickups with tears at the old place, it's refreshing that there hasn't been a bad handoff since the 2nd week. He even tried to go back in after picking him up he likes it so much. Facility: it's a beautiful facility and CLEAN!! Ample parking, and well thought out. Photos: I have received photos every day, to me this is important as the old daycare I was lucky to get 1 photo a month. They even put little text with it sometimes. This makes going to work and leaving my son at school a lot easier. To summarize this very long review, Dogwood is excellent and my only regret is not coming here sooner. We do drive 10 minutes further because we feel the level of care our son receives is worth it.

Our son absolutely loves Dogwood! And so do we!!!…read more Our son has been at dogwood since he was an infant. As he has progressed through the different age groups, each and every class room has been wonderful. Teachers are always willing to communicate, we have transparency into his daily activities, we get multiple photos daily of his activities, and he is learning so much. The food they serve is healthy and my son loves it. He gets breakfast and lunch each day. All home made right at the school. Their education programming is thoughtful and fun, with themed ideas each week/month that are great. They value sensory learning at a young age and keep children engaged as they get older with one on one learning each day. They also have as few plastic toys as possible, focusing on natural materials. Overall we feel like my son is in great hands each day!!!

For the most part, we've had positive experiences with many of the staff and teachers at Oakcrest…read more There are some wonderful individuals who truly care for the kids, and I want to acknowledge that upfront. That said, this review is not directed at them--it's directed at the organization, leadership, and ownership behind Oakcrest. We've had two children enrolled here since 2022 and have paid over $83,000 in tuition--never missing a single payment. We've supported the school, told other families about it, and truly tried to be good members of the community. Recently, our youngest was accepted into a new program, and we gave 35 days' notice that he wouldn't be returning. Unfortunately, I missed the "re-enrollment deadline" by 12 days and was hit with a $200 re-enrollment fee. I take full responsibility for missing the cutoff. But what shocked me was the complete lack of empathy or understanding from leadership. No flexibility. No conversation. Just a cold response quoting a handbook. I wasn't asking for special treatment--I was asking for basic human decency after years of loyalty. To make it worse, the communication around this policy was minimal. We received only one reminder in March--no follow-ups, no texts, no push notifications through the app. And yet, they'll call or message multiple times if your child has a mild illness. So it's not a tech limitation--it's a priority issue. Oakcrest brands itself as a "preparatory academy," but at the end of the day--it's a corporate daycare with a polished image. They're quick to run book drives and food drives (which families support), but when it comes to truly valuing long-term families--they've made it clear where their priorities lie. If you're a family comparing child care options, I'd encourage you to look deeper than the branding. Our experience has been a harsh reminder that no matter how much time, money, or trust you invest--you're still just a number on a spreadsheet to them. Disappointed doesn't even begin to cover it.

TCCA has been such an amazing place to provide care for our daughter. Everything is run so…read moreprofessionally and the level of care and education is second to none! I can't help but think how much value this place adds to our lives when helping balance work and family! Thanks for all you do!

Honest review from a parent who has had 2 kids here. One child for 3 years and the other child for…read more3 months. Stayed because there were no other daycares around with vacancies in the area. Pros: - The classrooms here are bigger than other daycares in the area - Flexible drop off and pick up times - Offers breakfast, lunch, and snacks for the kids included in tuition - Some of the staff like the assistant director and teachers are great Cons: - Staff shortages especially in the infant room. There are times when the ratio goes beyond the state mandated 1 to 5 - Tuition increases, multiple times in a year - Teachers are supposed to send 2 pictures per day per student. On average we would get 2-3 pictures per week. - Incident reports (reports to parents when child gets hurt) were no longer sent home to us. Our child came home with a quarter sized raw scape on her knee without any report. - Outdated security measures and check in - Director is not properly trained and does not do her job well. She did not treat parents fairly and would not respond to emails sent multiple times For the price you pay $1400 a month, you will find newer facilities that just opened in the area with updated security measures, cameras, much better student to teacher ratios, and quality management.

So after 2 weeks of going back and forth (multiple times) with staff here, being told that there is…read moreavailablelity in the 3 year old classroom, then getting called by the director and being told that's a mistake there are no spots in that class room...... I confronted the director miss Nicole about all the conflicting information, and she finally told me that my son has been banned from Gateway Academy because their records show he attended another location and I broke the "Parent Code of Conduct" because I said some things that were not nice. Basically my son attended the Gateway on Mallard when he was 1 and I gave that location 1 star and left a detailed review. I was shocked! During the 7 months my son was enrolled in the Mallard location he had 7 different teachers! That location was awful. The only reason he was there that long was because I had to wait for a spot to open at kids r kids. But I was still willing to give this chain a chance based on all the 5 star reviews the Whitehall location recieved on google. However, since this chain penalizes parents and children for leaving honest reviews on bad experiences, I have to question whether all the positive feedback on this location are authentic. I am thankful they exposed their true colors before my son could be enrolled. Thank goodness for freedom of speech!

I withdrew my son from this school after 1 week. The teacher assigned to the 3.5 yo room told…read moreblatant lies about my son and engaged in discrimination. An itinerant teacher through the Union County school system came to observe the class and found there was much to be desired. I trust the word of a licensed educator any day, over the untrained staff in this facility. Just because this school is in a ritzy area doesn't mean anything. The Ballantyne location also has had a multitude of problems including child abuse. Please think twice.

While My son has only been at Primrose School of Austin Village for a week, I feel compelled to…read moreleave this review as they are so important. Firstly, I'm a huge yelper and to see that this establishment has one star is just horrible. My son has always been at a primrose franchise since he was six weeks old. Now, we have started here for Pre-K and he has been so thrilled. The teachers are energetic and interactive. The front desk staff is helpful and friendly. He has already been on a field trip to a local splash pad and is super excited about cookie Friday! All in all, he is excited to go to school everyday. I find that this establishment as all Primrose establishments are holding their standards high. We look forward to the school year.

I would not recommend bringing your kids. The billing department will overcharge you over week…read more They make up extra fees and will make you pay incorrect amount just for your kids to continue care. It's several parents that's been having this issue. They have no urgency in fixing billing problems. I spoke to the manager of dealing department and she was rude. she wasn't willing to explain why o keep getting extra charges or cared to fix it. Please stay far away unless you want to be charged over $200 more on top of your original bill. worst customer service ever with billing department.

Ms. Dana Thank you…read morefor being an amazing teacher and role model to Laila. You have such contagious enthusiasm for the subject matter, and it greatly contributes to a vibrant classroom atmosphere. Your commitment to student success is evident in the individualized attention and support you give to each of them. Your commitment to a safe and inclusive environment is evident and much appreciated. "We are thrilled with the progress our child has made academically. Keep up the amazing work. Best Regards Mr & Mrs. L. James III

The staff does a fantastic job of caring for our kids. The kids are happy there and have made…read morewonderful and maybe lifelong friends. They're learning new things every day. The center is clean and safe.

Bright Horizons at Charlott, NC, cancelled a confirmed whole day - 9 hour - booking with a 30 min…read morenotice by calling 7:30 am for 8:00 am start time. They promised to call back and find a substitute for a baby sitter but never bothered to follow through. Very unreliable.