For the most part, we've had positive experiences with many of the staff and teachers at Oakcrest…read more There are some wonderful individuals who truly care for the kids, and I want to acknowledge that upfront. That said, this review is not directed at them--it's directed at the organization, leadership, and ownership behind Oakcrest. We've had two children enrolled here since 2022 and have paid over $83,000 in tuition--never missing a single payment. We've supported the school, told other families about it, and truly tried to be good members of the community. Recently, our youngest was accepted into a new program, and we gave 35 days' notice that he wouldn't be returning. Unfortunately, I missed the "re-enrollment deadline" by 12 days and was hit with a $200 re-enrollment fee. I take full responsibility for missing the cutoff. But what shocked me was the complete lack of empathy or understanding from leadership. No flexibility. No conversation. Just a cold response quoting a handbook. I wasn't asking for special treatment--I was asking for basic human decency after years of loyalty. To make it worse, the communication around this policy was minimal. We received only one reminder in March--no follow-ups, no texts, no push notifications through the app. And yet, they'll call or message multiple times if your child has a mild illness. So it's not a tech limitation--it's a priority issue. Oakcrest brands itself as a "preparatory academy," but at the end of the day--it's a corporate daycare with a polished image. They're quick to run book drives and food drives (which families support), but when it comes to truly valuing long-term families--they've made it clear where their priorities lie. If you're a family comparing child care options, I'd encourage you to look deeper than the branding. Our experience has been a harsh reminder that no matter how much time, money, or trust you invest--you're still just a number on a spreadsheet to them. Disappointed doesn't even begin to cover it.

TCCA has been such an amazing place to provide care for our daughter. Everything is run so…read moreprofessionally and the level of care and education is second to none! I can't help but think how much value this place adds to our lives when helping balance work and family! Thanks for all you do!

When my child first started attending in 2023, this center was still operating as Smart Kids, and…read moreour experience was excellent. The teachers were caring, communication was strong, and the leadership team was responsive whenever concerns arose. Unfortunately, after the transition to Learning Jungle, our experience changed significantly. Over time, we experienced frequent turnover among teachers, directors, and assistant directors. In one of my child's classroom alone, there were nearly ten teacher changes during our time there. The lack of consistency made it difficult for children and parents alike, and communication became increasingly inconsistent. My child has documented food allergies, and there were multiple occasions when she was given food she was allergic to despite having an emergency action plan on file and it was not always followed. This was very concerning as a parent. The event that ultimately led us to leave occurred when my child reported being hurt at school by a teacher. I contacted DSS, and both DSS and Learning Jungle later confirmed that video footage showed two staff members physically mishandling my child. While that was upsetting on its own, I was equally disappointed by the response from leadership. My concerns were raised not only with the center director but also with regional and corporate leadership. I did not feel my questions were adequately addressed, and I left those conversations without confidence that my concerns were being taken seriously. There are still some caring teachers at this center, and I appreciate those who positively impacted my child's life. However, based on our experience with staff turnover, leadership instability, allergy-related concerns, and the handling of a serious safety issue, I cannot recommend this facility. I encourage parents to review publicly available reports and conduct their own research before enrolling their child.

My girl is almost 2 and has been here since she was 4 months old. We've be extremely happy and they…read moreclearly love our girl like she's their own. She gets so excited to see her teachers and everyone there is so friendly.

Disregard all the reviews that are complaining at the director, she's not working with this academy…read moreanymore. The management that currently is here is wonderful. My daughter is been attending this school for the last half of the year and we are extremely happy. This place hire real teachers, licensed, that have proper education and experience. The teacher that we have is extremely talented and devoted, we love her. She constantly brings new lessons, shares her curriculum and plans. My daughter has eczema and dietary restrictions so I bring my own food. My daughter had never been exposed to anything else they watch it closely and very carefully. The school is clean, fresh and modern, uses secure video cameras so you can always see what's going on with your kid. Kids go outside twice a day and spend a lot of time on the playground. Playground is really nice too, not just to show but a real playground where kids really have what to do. Couldn't be happier!

TLDR: Do NOT send your child here, especially if they have allergies! Many awful teachers,…read morecomplacent and rude administration. Our experience at Kiddie Academy has been nothing short of a nightmare. My son has allergies, which was not any trouble to manage at our prior facility and is not any issue at his current facility. KA gave him foods he was allergic to on multiple occasions. On at least two of these occasions, Trisha (accurately portrayed in a few of these other negative reviews) tried to mom-shame me for how I handled the incidents instead of focusing on how egregiously they messed up. After the 4th allergen exposure (that I know of, it was confirmed he regularly was given a salad dressing that contained an allergen though), I reported them to the state. They were supposed to come up with a better communication plan from the kitchen to the teachers about what my child couldn't eat. A few weeks later I found out from my son's new teacher that she had "no idea" what he is allergic to, and that the way she finds out he can't have something is from his prior room's teacher yelling across the hall "don't give that to him!" when the kitchen brings something he's not allowed to have. Absolutely terrifying. You might ask why I didn't just send his food myself. Two of his exposures were when I sent his food! I watched his teachers withhold his food, giving him about 5 minutes to eat at the end of lunch, and blatantly ignore his stealing food off the other babies' plates (he was about a year old for this). At one point they gave him a special treat that was brought in by another kid without clearing it with me first. When I raised concerns about their behavior, he came home the next day with feces encrusted on his tiny little rear-end. Not even a dirty diaper, they just intentionally did not wipe him well and left it. On that note, he came home another time with feces up his back and through his onesie, no explanation given. I hope none of his classmates got pink eye from that one. The teachers in his first room were constantly on their phones, never engaging with the babies. I never saw so much as a book being read to them; they were left on their own to play with no interaction from a caring adult. My baby had very dry skin/eczema and I'd sent in lotion to be used when needed. His teacher quite happily told me that they never put it on him unless I specifically call to ask. It's almost like she was overjoyed at her own stupidity. This is a child who's face was often bleeding it was so in need of lotion, but I guess you can't see that when you're on your phone all day. Overall the administration wants to keep parents out of the building as much as possible. They continue cov1d-era policies where you must drop off and pick up at the front entrance unless you have a reason to go back and talk to your child's teacher. As a result, there is absolutely no sense of community (also they briefly lost a child from this policy, as noted in the state incident reports, yet they continue to cling to their process). I've talked to many other parents that don't even know all of their younger child's teachers' names and wouldn't be able to recognize them on the street. Many teachers are blatantly rude and disrespectful to parents when you do talk to them, and the administration's response is "they're a little gruff". What's tolerated is encouraged - if you cared about the interaction between parents and teachers you wouldn't allow your teachers to act like that. It's unfortunate that the majority of the younger rooms are such an abomination because there are some teachers that are GEMS in the older classes. We had a great experience with my oldest son, who was only there a year before entering kindergarten. However it was so strongly outweighed by the horrors of my baby's experience that I could never recommend this place, not even to my worst enemy.

We have had two children attend this daycare from infancy all the way through kindergarten, and it…read morehas been such a positive experience for our family. Over the years, our kids have been cared for by so many wonderful teachers who genuinely love and support the children in their classrooms. The staff has always been communicative, caring, and invested in helping each child grow academically, socially, and emotionally. One of the things we appreciate most is the consistency. From the baby room through the pre-K and kindergarten years, we've always felt confident that our children were safe, happy, and learning every day. The relationships they built with their teachers and friends have been incredibly meaningful. As working parents, having a daycare we can trust has been invaluable. We are grateful for the care, guidance, and memories our family has experienced here, and we would absolutely recommend this center to other families looking for a nurturing and reliable place for their children.

As an employee of Childtime of Indian Trail, I enjoy working here thoroughly. The director,…read more Assistant director, and Lead are genuinely sweet and care about their staff, parents, and children. My fellow staff members are lovely to work with, care about their job, and we all love kids! This is a great place to not only work at but to have your child attend.

For the past five years, my daughter has attended Busy Bee Academy. She genuinely enjoys it and…read morealways looks forward to going. I remember one ride home when she asked if we could go back to school because she loves her daycare so much. While I'm sad that her time there is coming to an end, I feel incredibly fortunate to have had Busy Bee Academy apart of our lives.

We love Busy Bee! The staff was extremely helpful answering all of our questions from the first day…read morewe toured and leading up to our daughter's first day. I was so nervous about the transition into daycare at only a few months old, but Busy Bee is truly the best. Our daughter is always smiling to see her teachers and is making so many buddies and learning new skills! The staff is fantastic about sending updates and photos throughout the day which is so comforting. We can't wait to continue watching our sweet girl grow at Busy Bee!

We left Cadence three weeks ago after our daughter attended full-time for 13 months and our son…read morepart-time for one month. I want to be clear that we had many wonderful teachers during our time there. Unfortunately, the issues with administration, staffing, communication, and consistency ultimately made us uncomfortable continuing to send our children there. Over the course of the year, there were four directors and multiple assistant changes. Our daughter had six different teachers and assistants. Children were also frequently moved between classrooms due to staffing issues, making consistency nearly impossible. Communication from administration was consistently poor. We were not informed when both of our children's teachers left on the same day, and we frequently received little or no advance notice about staffing-related classroom closures. Families were repeatedly asked to keep their children home because of staffing shortages, sometimes with notice as late as 9:30 p.m. One evening, we were not informed that our daughter's classroom would be closed until after 6:00 p.m. We are still waiting for our refund for this day despite multiple phone calls. On one occasion, administration sent a message stating that drop-off was being closed because there were not enough parent volunteers. Rather than taking responsibility for the staffing shortage that led to the closure, the communication placed the blame on families for not volunteering. Regardless of the circumstances, we found that approach concerning and reflective of the larger lack of accountability we experienced. Communication regarding illness was another major concern. We became aware that staff had been informed of both a case of croup and a case of strep in our daughter's classroom, but those exposures were never communicated to us. Classes were also routinely combined at the end of the day because of staffing shortages, including after illness exposures, resulting in children from different classrooms being grouped together exposing more children. Our experience with our son also raised serious concerns about basic attention to detail. Within his eight days attending cadence, his bathing suit was sent home with another child and took approximately three weeks and repeated follow-ups to get back. His labeled bottle was sent home with the wrong child, and a different bottle was left in his cubby. Most concerning, his feeding plan was lost. For approximately two weeks, he was not being fed according to his plan because there was no consistent person in his classroom after his teacher left. For a childcare facility, I consider losing a child's feeding instructions and not following them for two weeks to be an extremely serious issue. I understand that staffing challenges happen, and I do not expect perfection. I do expect transparency, consistency, and confidence that the people caring for my children know their individual needs. Unfortunately, we did not have that confidence at Cadence. I would not recommend Cadence to families looking for a safe, consistent, attentive, and well-managed childcare environment. We ultimately decided that the lack of stability, communication, and accountability was not worth continuing.

Wonderful staff and wonderful daily feedback. Our granddaughter goes there and we were lucky enough…read moreto babysit her recently and do the drop off and pick up. She is well taken care of and in safe hands.

Our daughter has been attending here since she was 20 months old. She is now 4 1/2 yrs old. This…read morepreschool is great, and it all starts at the top with a wonderfully energetic and positive hands-on Center Director. The Assistant Directors and teachers are all amazing too; nurturing and educating our little ones each day with great activities, as well as schooling our youngsters about their emotions. There is a large outdoor play area with ample equipment. Spirit weeks are held a few times a year which is great fun for the parents, too. There is also a PAK (Parents At KinderCare) group that organizes events like the annual picnic and fun days out at the splash park or nature trails. All-in-all, we are extremely happy with this preschool. Definitely double thumbs-up!! :-)

My little ones attended preschool here for a couple of years before we moved out of state. I very…read moremuch appreciated the love and attention that the teachers and director gave every child. Of course, I was impressed with the facility and the education that they provide, too! I would definitely recommend this Kindercare location to others.

Everyone has been amazing in helping our girls learn and grow. The teachers have provided…read moreindividualized plans when needed, as I'm realizing teaching isn't always a one size fits all approach. Our girls enjoy the activities there and look forward to sharing time with their peers and staff. I believe the programs are truly valuable and will prepare your child(ren) for the world ahead.

As a first-time mom, putting two kids in daycare was terrifying for me. I didn't know what to…read moreexpect, but Kids R Kids made the transition so smooth that all my worries slowly disappeared. From the very beginning, I knew my babies were safe, loved, and genuinely cared for. Life took an unexpected turn when I lost my job, and I was so scared of what that would mean for my kids and their daycare. I had no idea how I was going to pay my balance--but in a moment that still brings me to tears, a silent partner stepped in and paid it all. Because of that kindness, my children were able to stay in the place they love and feel comfortable. I can't thank the Kids R Kids staff and teachers enough for treating Iyla and Jonathan like they were their own. The love, patience, and care you show every single day means more than you'll ever know. You didn't just care for my kids--you supported me during one of the hardest moments of my life. I will forever be grateful.