I would not recommend bringing your kids. The billing department will overcharge you over week…read more They make up extra fees and will make you pay incorrect amount just for your kids to continue care. It's several parents that's been having this issue. They have no urgency in fixing billing problems. I spoke to the manager of dealing department and she was rude. she wasn't willing to explain why o keep getting extra charges or cared to fix it. Please stay far away unless you want to be charged over $200 more on top of your original bill. worst customer service ever with billing department.

Ms. Dana Thank you…read morefor being an amazing teacher and role model to Laila. You have such contagious enthusiasm for the subject matter, and it greatly contributes to a vibrant classroom atmosphere. Your commitment to student success is evident in the individualized attention and support you give to each of them. Your commitment to a safe and inclusive environment is evident and much appreciated. "We are thrilled with the progress our child has made academically. Keep up the amazing work. Best Regards Mr & Mrs. L. James III

The staff does a fantastic job of caring for our kids. The kids are happy there and have made…read morewonderful and maybe lifelong friends. They're learning new things every day. The center is clean and safe.

Bright Horizons at Charlott, NC, cancelled a confirmed whole day - 9 hour - booking with a 30 min…read morenotice by calling 7:30 am for 8:00 am start time. They promised to call back and find a substitute for a baby sitter but never bothered to follow through. Very unreliable.

We have had a great experience at LBA over the past two years! Ms. Shanna has been so kind and…read moreloving towards both of our girls! Out oldest daughter had so much fun and learned so much in her class. We were constantly blown away by the activities and learning that took place each week, and Ms. Shanna set the bar (unfortunately) high for every teacher we encounter in the future. Our daughter adores Ms. Shanna and still is comforted by her when she has tough moments at school. Our youngest hasn't made it to her class yet, but we are looking forward to when she gets to be in Green Frogs with her. Ms. Shanna loves on her during drop off and helps talk with her during tough moments during the day. She loves on both of our girls better than we could ask, and we are so grateful for her at LBA!

We have been going to Lightbridge since this location opened, and the experience has been…read moreabsolutely fantastic! Our son loves going everyday and the progress he has shown is amazing. Everyone there, from admin to teachers have been so great, kind and caring. You can tell that the teachers really do care about the children and want them to learn and succeed, and that really leaves a lasting impression, especially for the kids. A perfect example of that is our son. He's no longer in Mrs. Shanna's class, but still anytime we do something fun with him, he wants to take a picture to show Mrs. Shanna or can't wait to go to class tomorrow so he can see Mrs. Shanna to tell her about something we did the night before. It makes us, as parents, feel good when we drop him off everyday to know that he loves being there, he's learning and being well taken care of.

My son was enrolled here for 8 months. I enrolled him when he was 18 months. The location was…read moreconvenient and they had openings for his age group. Also my 13 year old niece attended this center when she was a toddler so I felt comfortable. Boy oh boy was I in for a huge disappointment! I don't even know where to begin. After the third month of enrollment, I started looking for a new facility to place my son. It took another 3 months to find somewhere I felt was suitable and we had to wait 2 more months until the fall semester before he could start there. Hence the 8 months stay at gateway. So this place has an incredible staff turn over. In the 8 months my son was there, literally 8 staff members left or quit or were fired. It was unbelievable! Every few weeks we would get an email informing us that miss so and so is no longer with the center and miss xyz will be starting soon. Sure enough as soon as miss xyz started the cycle would repeat. There was one teacher who was there in the mornings when I dropped my son off and she smelled like marijuana. It blew my mind! How the heck do you come to work at 7am with the stench of weed? The facility opens at 6:30 but is never staffed. I usually dropped my son off at 7am and there was only one teacher there. All the kids from all age groups had to stay with her until the other teachers wandered in between 8:30 and 9am. I'm pretty sure thats a state violation. I came to drop my son off one morning and the teacher was sitting in the classroom moisturizing her feet and taking great care to concentrate on her heels. I was grossed out and pissed. She did wash her hands afterwards but I don't feel that this should have been done at the table where the kids eat their meals. When you have a question for one of the teachers the only response you get is 'I don't know mom. I wasn't there this morning. I just came into the class 30 minutes ago.' At one point I just stopped asking. I brought bug spray to be used on my son. Of course it was NEVER applied. He came home every day with huge bumps from insect bites. The next day I would remind the teacher hey there is bug spray and a permission slip for my son, and l would pick him up again with you guessed it.....bug bites. So I started to drop him off with long pants only. If I did put shorts on him I would douse him with spray when I dropped him off. So they boast water play every Friday in the summer. The first official day, I dropped my son off with his swim clothes, and a change of clothes and his shoes in a bag. I come to pick him up early (thank god) because he has an appointment and he's in the class barefoot. Ok so I'm livid. The teacher said to me 'you didn't send a change of clothes or shoes for him.' I said yes. I gave it to the teacher this morning when I dropped him off. And she said " Well I don't start till 9 so I don't know." Ok that's besides the point. If you think I didn't bring a change of clothes and shoes why on earth didn't you call me and say hey mom we need shoes for your baby? Are you that dense? All the while the bag with my son's clothes and shoes were sitting on his cubby! So my sons last day was on Fri August 24th. I go back to gateway on Monday the 27th to pick up the rest of his belongings and the expensive SSS bug spray that they never bothered using on him. The spray is no where to be found. Only the permission slip and bag that held the spray are in the bin. One teacher asks another if she's seen the spray and she replies "its in my bag." I'm thinking it's in a bag with other odds and ends with class room stuff. Well just when I thought this place and the staff couldn't get lower the teacher comes and retrieves the spray from her purse. She said to me she had to put it up or they would throw it out. I take the bottle and it's pretty much empty. I'm wondering why because the spray was never used on my son. I was so pissed and disgusted. When does this place hit bottom? I could go on and on about this place with all the stories I heard from other parents but I guess it wouldn't make a difference. I'm so glad my son is out of there. Today was his fourth day at his new daycare and he's doing so well. If I could give any advice or would be to stay away from gateway.

My son went for backup daycare. The staff is super sweet and welcomed him with open arms. They are…read moreclean, safe an open communicators. It's officially my go to until he's 11.

best daycare ever, my kids love it here. my first son been coming here from 3 weeks old till he…read moregraduated from here and now his litter brother started here at the same age and still there he love it , they are my family aw from home. Thank you guys for everything from Miss berverly, Miss Jessica , Miss Sarah and if I didn't put ur name on here ju I didn't know how to spelled it correctly . Love Each and everyone of you guys

This place is the worst. The director stats she is a godly person but lies so that situations fall…read moreher way. She is very negative towards her employees. If things don't go her way she will always threaten to fire you at the drop of a dime. Who wants to send there kids to this daycare and every other week there is a different teacher in the room. The food served by this so called daycare hasn't changed the entire time my child has been enrolled. My opinion the director is all about the money and cares nothing about her staff or the children there. The kids are just watched and no education is being taught on the behalf of the these so called credentialed teachers. I am working with taking my kids out and placing in an at home daycare. Very loving individual who loves kids and takes the time and her money to buy educational things from teachers central and walmart. ***BEWARE AND RUN FROM THIS ESTABLISHMENT*** It is not good for any adult or child. I have always been taught that Karma will come around Ten fold. Nadine Frye

We were on the waitlist about 6 months before my son was born and I believe we got off of the…read morewaitlist when he was almost 2 years old and attended Primrose for 3 full school years and we experienced 4 classrooms. I have nothing but good things to say from the front desk with Karen, to the kitchen with Ms. Corry, to the teachers and janitorial staff. Everyone at Primrose cared about my son and no matter what trouble he got into, I was met with care and support from the staff. My son has had plenty of challenges, but Primrose always did their best to accommodate. Speech and Occupational Therapists could come in. Dietary restrictions were respected and Ms. Corry accommodated whenever she could with alternative options so that I didn't have to make his lunch as much. When he needed firm direction, the teachers provided it. They even filled out forms to help get diagnoses. My son didn't get sick all of the time like he did at his first preschool which was amazing - the facility is well taken care of. The school hosts events throughout the year for the kids, has parades, a holiday night with Santa, charity fundraisers, dinner sent home at least once a year, parent breakfast at least once a year. A no tuition vacation week after a year. The price isn't the cheapest that you will find but its right in line with similar schools in the area that are not ranked as highly. The school is wonderful and so are all of the people inside. I recommend.

I was so excited to visit Primrose and so was our daughter. When we arrived for our scheduled tour…read morethings were a bit busy given picture day which I understood, but our tour seemed to be a bit of a surprise. I had to reach my hand out to greet the director which was off-putting but again I completely understand how busy things can get. The tour itself was fine; however, one of the teachers barely acknowledged us but my daughter loved connecting with the children and checking things out. I sent a follow up email requesting to be added to the waitlist the same day as the tour and received a response 5 days later. I clarified my ask to be added to the waitlist and have not heard back. That was over two weeks ago. I really wanted to love it but the fact they don't follow up along with the lack of cameras gave me pause. We'll continue to look for the right place for our sweet girl.

We love this daycare. Our son has been there over 3 years. We have literally been in every room…read morein the place and have been extremely happy. The center director has been there for 30 years. We have experienced very little turnover (in 3+ years, 2 teachers have left....that's nothing!) I didn't think we would enjoy a "national chain center" experience, but I was wrong. I love the curriculum, access to resources that the teachers have, etc. Teachers and families are great! Highly recommend.

My 2 children have been going here since they were 12 weeks old and are now 3.5 and almost 2 years…read moreold. I have nothing but wonderful things to say about this KinderCare. The teachers have so much experience. Some have been here for decades! We are always greeted with big smiles and hellos from everyone...literally everyone. I love every teacher we have had so far. My kids have learned so much and it is sometimes unbelievable the things they know and can do. They will truly be at the head of the class when they go to kindergarten. Obviously, I highly recommend this center.

If I could give this facility no stars I would! Please DO NOT send your kids here! My 3 year old…read moreattended for the first time, and he had a poop accident on himself. I was called by the director to come pick my son up although he had a complete change of clothes and underwear. I arrived to pick him up, and he was covered in feces down his legs in his shoes and in his underwear!!!! I will be contacting State and sanitation for the negligence. This place is very unorganized, understaffed, and from what Ive observed the teachers are very LAZY

This is the best childcare center in town! You don't believe me, schedule a tour and check us out!…read moreWe're always running a great promotion to help save you money on quality childcare. I hope to meet you and your family soon!