I've been to another IVF clinic with terrible results and I'm so blessed to have found Brown fertility! I had one very successful retrieval that has so far resulted in 2 successful transfer! My husband and I are so blessed! And Dr Cabrera has been so wonderful to us, and the staff is very personable, they treat you like family. read more

BEWARE .....Well, my journey starts like this in the end of 2023 my husband and I started trying to conceive a child with our surrogate using adopted embryos that we got through Brown. These embryos were not PGT tested, which we were new to this journey and didn't really understand what that meant so we went with six of them with the journey of our surrogate and Brown fertility. We did implantations two at a time which now we are finding out is a high risk for a surrogate, but doing two at a time we went through all six for embryos with three tries all failed. Wanting to give brown and our baby journey another shot we got more embryos through Brown fertility. This time we made sure that they were PGT tested this round. We had five embryos. We were told by the clinic that if our surrogate did not get pregnant this time that we need to see about looking for a new surrogate, we tried again, putting two more embryos in that were tested and we failed at getting pregnant yet again we then took a break found a new surrogate and put two of those PGT embryos end being told that this surrogate had a golden uterus at the age of 28 years old and this attempt failed. Through these attempts and failures, our price has gone up every single time we have been informed through email that we failed. Our pregnancy test. We have had combative employees in the payment department. We have had two doctors looked at our surrogates and tell us that it is great the last time we did this brown wasn't even there when we did implantation which we thought was maybe a great thing to have somebody new one thing that we are now finding out that was disappointing was we never knew what the grade of our embryos were prior to putting them in or even purchasing them? We never heard from a doctor after any of these failed attempts to express how sorry they were after five failed attempts which include included 10 total embryos. We have changed our embryos. We have changed our surrogates. We've even changed offices and the only thing that we have not changed is the fertility clinic that we are using so no longer will be be giving any of our business or referrals to anybody else when it comes to Brown fertilit if I could leave less than one star about our experience and the amount of money that we have given to this facility, we would. read more

If you do not want to go through the anxiety and stress of frequent paperwork mistakes by Brown staff, non stop bills in amounts all higher than quoted, an aggressive billing department that will not let you schedule your next appointment or get more medicine until all bills are fully paid, what appears to be unsanitary practices, and a doctor who will not only not remember you each time you visit, but rush you through everything as quick as possible in a very rude manner...then AVOID Brown Fertility. The only good that came via this place that I'm sure I could've had elsewhere without all the negative, is being pregnant with one of the two embryos they put in. *BUT I already had embryos from elsewhere and they just agreed to do a FET. And it took almost a year of waiting with so many issues. The billing department charged us double their original quote for a surgery they thought I needed and then wouldn't let me continue treatment or schedule another appointment until till it was fully paid upfront- don't count on payment plans here. Then for the first time while I was planning payment for that bill, I was told about the cycle fee which also had to be paid fully before another appointment or starting medication! This was also after paying anesthesiologist their fee that insurance won't cover or reimburse. After said surgery at follow up appointment the same dr says "did I do your surgery?" And began asking me questions about stuff that all should've been in my chart already. Then I was contacted from ReproTech's storage about a paperwork mistake at Brown for embryo shipment. The day of transfer the doctor was visibly in a bad mood and not treating the staff nice. The embryologist named off the wrong embryos and had to go back and check to see if they had the correct ones for me while the doctor was annoyed with delays. After the transfer they mailed me a paper about which they transferred and their grades, and it was wrong too! Then we got a letter from our insurance stating Brown over charged what was in their contracted agreed amount. Then we found out they were sending us bills often before insurance even processed them! The back and forth between staff, billing, insurance, and storage I had to do was crazy. All the while I had a doctor who never seemed to remember who I was what we were doing and was in and out as fast as possible. All this when you're already dealing with the stress of infertility and your biological clock ticking when you want kids. Additionally, I do not trust how clean this place is. When you walk into your dingy exam room, note there's always a condom, literally, on the transv ultrasound. It just sits there and pre placed out in the air being exposed to whatever floats around . As you get moved to another room you'll see it's the same. I even watched a tech after using wand on me, rip one off, wipe the wand quickly and then put a new one on for whoever's next. Meanwhile every other place I've been to has a sanitation machine for those wands in the room. And I do not trust a quick wipe down, nor is it okay for air to be drying out the condom or for people to be breathing coughing talking over it etc. Plus seeing that instead of the medical plastic covers is triggering for some people. Overall, I am happy I am finally pregnant, but I wish I went a different route, and have already chosen another clinic for the next time I do an FET. read more

Main issues: 1. Lack of bedside manner. I went in for my HSG procedure, and the second it was done, while I was still lying there, I was told my tubes were blocked, and my only option was IVF. The delivery of the news was that short and simple. It was one quick casual sentence as if the Doctor was giving me a simple update about the weather that day. He could see how confused I was and finally realized he had to slow down and explain from the top. On my way out, he gave me a paper on my diagnosis and said I would get a call to schedule a Laparoscopy. I never heard back from him or his staff. Zero empathy. 2. Terrible customer service. I felt like I was just another number to them. Instead of working with their front desk staff, I could only call the corporate number. Half the time, what I was calling for wasn't even taken care of so I would have to call again. 3. Medical Records. In order to receive any of your records, you must fill out a form and email it back to them. Fair enough. It wasn't until 30+ days after my request that I finally heard back. I received the doctor's notes but not the X-rays. I explained how I would need the X-rays to be seen by a specialist to have my tubes removed. I emailed, but there was no response. I called over ten times and was told every single time that they left a note for their supervisor and that I should get the images that night. This continued for months until I finally received one image of my X-rays last week. It took over four months to get one image emailed to me. I am so grateful I sought a second opinion with Shady Grove Fertility. I was able to see the bright contrast in care, and easily decide to switch to them before proceeding with my IVF cycle. read more

Brown Fertility - First request of Medical Records - Fertility Near Me - Winter Garden, Florida

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