If you do not want to go through the anxiety and stress of frequent paperwork mistakes by Brown staff, non stop bills in amounts all higher than quoted, an aggressive billing department that will not let you schedule your next appointment or get more medicine until all bills are fully paid, what appears to be unsanitary practices, and a doctor who will not only not remember you each time you visit, but rush you through everything as quick as possible in a very rude manner...then AVOID Brown Fertility. The only good that came via this place that I'm sure I could've had elsewhere without all the negative, is being pregnant with one of the two embryos they put in.
*BUT I already had embryos from elsewhere and they just agreed to do a FET. And it took almost a year of waiting with so many issues.
The billing department charged us double their original quote for a surgery they thought I needed and then wouldn't let me continue treatment or schedule another appointment until till it was fully paid upfront- don't count on payment plans here. Then for the first time while I was planning payment for that bill, I was told about the cycle fee which also had to be paid fully before another appointment or starting medication! This was also after paying anesthesiologist their fee that insurance won't cover or reimburse. After said surgery at follow up appointment the same dr says "did I do your surgery?" And began asking me questions about stuff that all should've been in my chart already. Then I was contacted from ReproTech's storage about a paperwork mistake at Brown for embryo shipment. The day of transfer the doctor was visibly in a bad mood and not treating the staff nice. The embryologist named off the wrong embryos and had to go back and check to see if they had the correct ones for me while the doctor was annoyed with delays. After the transfer they mailed me a paper about which they transferred and their grades, and it was wrong too! Then we got a letter from our insurance stating Brown over charged what was in their contracted agreed amount. Then we found out they were sending us bills often before insurance even processed them! The back and forth between staff, billing, insurance, and storage I had to do was crazy. All the while I had a doctor who never seemed to remember who I was what we were doing and was in and out as fast as possible. All this when you're already dealing with the stress of infertility and your biological clock ticking when you want kids.
Additionally, I do not trust how clean this place is. When you walk into your dingy exam room, note there's always a condom, literally, on the transv ultrasound. It just sits there and pre placed out in the air being exposed to whatever floats around . As you get moved to another room you'll see it's the same. I even watched a tech after using wand on me, rip one off, wipe the wand quickly and then put a new one on for whoever's next. Meanwhile every other place I've been to has a sanitation machine for those wands in the room. And I do not trust a quick wipe down, nor is it okay for air to be drying out the condom or for people to be breathing coughing talking over it etc. Plus seeing that instead of the medical plastic covers is triggering for some people.
Overall, I am happy I am finally pregnant, but I wish I went a different route, and have already chosen another clinic for the next time I do an FET. read more