If Jeep could bottle the perfect salesperson, it would be Josh Valdez from Brown Dodge in Devine, Texas. From our very first conversation, Josh Valdez impressed me with his professionalism, warmth, and attention to detail. I reached out about finding a "mom car" that could seat six, stay within my budget, and still feel like my car, and he delivered exactly what I wanted. Before I even set foot in the dealership, Josh Valdez had everything lined up. The paperwork was prepared, the vehicle was detailed, and all I had to do was show up and fall in love with my new car. What made this experience even more meaningful is that I had almost purchased the exact same vehicle from another Jeep dealership. Unfortunately, that visit ended in one of the most unprofessional and embarrassing encounters I've ever had, a sales manager at IPAC spoke to me in a way that left me humiliated, right in front of my mother and my three-year-old. When I told Josh about it, he didn't just shrug it off , he took the time to listen, to understand, and to reassure me that my business and my trust were valued. He turned what had been a terrible situation into an incredible, confidence-restoring experience. Josh Valdez didn't stop at the sale. He followed up with me three separate times to check how I was enjoying the car, to answer any questions, and to make sure I knew I could reach out to him anytime. That type of follow-through is rare, it shows that he truly cares about his customers and stands behind what he sells. Josh Valdez isn't just a great salesman; he's an asset to Jeep as a brand. He represents honesty, respect, and exceptional customer service in every interaction. I can say with absolute confidence that Brown Dodge in Devine is where you need to go if you want a smooth, enjoyable, and truly personal car-buying experience. Josh Valdez, you've set the standard. Jeep should be proud to have you on their team. read more

My salesperson Emily didn't seem to be on her game. I made a big purchase and she didn't seem very appreciative of my business. She did a lot of running around without telling me what she was doing. I had to ask for a bottle of water, as I had been there for hours. The Jeep I bought was new and really nice looking, but it's a lot louder than my Jeep I bought at Boerne Dodge. She never gave me a spare key. I asked her about it, and she said it should be in the green bag that had the owners manual, told her I already looked there and it wasn't in it. She then told me that she'd look for it and call me back to let me know if she found it. Several days passed, then I got a call from her. I was thinking she found my spare key, nope, she called to ask me to fill out a survey regarding my experience with Brown Dodge. I asked about my spare key, she said,"Oh, I haven't found it, but I'll keep looking. I have yet to receive a call from her, and I know those key fobs are not cheap, so I guess I'm just hosed. I will say that the manager and the rest of the staff were really nice, guess I just got stuck with the wrong salesperson. I should have known, I texted the sales team late at night, expecting them to call me in the morning when they came into work, she texted me back a few minutes later around 11:30pm. Lesson learned, I should have stuck with Boerne Dodge, but they didn't have the Jeep I was looking for and I wanted to get it before my daughter left for college. From here on out, I will only do business with Boerne DCJR. Aaron Solis at Boerne Dodgers was awesome, so much different than Emily. He was very informative, extremely friendly, gave me a gift basket for doing business with them, made sure I had everything I needed (to include my spare key), and followed up with me after the sale to make sure that I was satisfied. read more

Brown Dodge Chrysler Jeep Ram - 2025 Jeep JL Willys - Car Dealers Near Me - Devine, Texas

My 2004 Dodge Ram wouldn't start one evening. I called Brown Dodge the next day to see if they could help. They gave me the number to a towing company they use and it was picked up. The next day Brenda called me to tell me the fuel pump had gone out so I authorized the repairs. My problem was I had no way to get my truck once it was fixed. Becky said "no problem" she sent someone to pick me up and take me to my truck. The driver wouldn't even take my $20.00 tip. He said he was just doing his job. Great folks over at Brown Dodge. I'll be taking my truck there for service from now on. read more

Guys here Suck for the exemption of a few guys like Edwin and sales people, But mechanics and a guy named Sam are no good and making that dealership look really bad. Don't go to that dealership can't get my truck to run. PCM , Fuel pump module got replaced there and they still can get it running. fuel pump was replaced a day before taking it there and I guess they shorted it and don't want to be responsible and saying its bad when it was tested and was working perfectly fine‼ if they had 1/2 a star rating id give that‼ read more

I bought a 2022 jeep in March, I just picked the third temp tag, the person that does the registration keeps making excuses about computers being down. So nobody is getting their permanent tags? I have left several messages for them but nobody ever returns my calls. I'm getting extremely frustrated I made the 5th payment is due. read more

Brought my Jeep in for service and an error with my radio. They immediately walked out to my vehicle , handed me a tag and showed me where the waiting room was located , full of cold bottled water , healthy snacks, unhealthy snacks , and coffee with all the fixing. They got my Jeep in and out with tire rotation; oil change , and getting my radio tested and replacement ordered! Amazing service! read more

Brown Dodge Chrysler Jeep Ram - 2020 Jeep Grand Cherokee Laredo - Car Dealers Near Me - Devine, Texas

I visited this dealership on July26, 2023 and test drove a Jeep Compass. When I was approached to see if I qualified for credit I spoke the Hispanic business manager and I was turned Off. He was rude, condescending,and dis his best to sell me something I didn't want. He tried to fast talk and confuse me so I LEFT the place and bought NOTHING. Run away from this place. They seem vindictive and petty. The only person who seemed honest was Nathan the salesperson. read more

buyer beware: Attempted to by the green ram power wagon with Vin ending in 131729 from Brown Dodge. They are still listing it as a new truck because the receiving owner never signed for it when their salesman was involved in a vehicle Collission with it that resulted in $4000 worth of damage to the passenger side of the truck. Autocheck reflects the police report number. Sales team told me it received a couple dents when they offloaded they truck from the transport trailer and was in for repairs with 530 miles on odometer as it was used as A demo waiting for body work. GM told me the real story when I questioned the autocheck report and asked to see the photos or police report. Truck is in the body shop with GM saying it's going to auction upon repairs but now has approximately 1000 miles on it due to the road trip To midland to deliver it to the first buyer before the accident happened. read more

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A little over a week ago now I took my brand new 2019 truck to this dealership. I was hoping to get great service just like I received at the dealership where I bought my vehicle. I got it towed to this dealership because it was the closest and that was the agreement on the extended warranty. Noe and Jonathan were the people that I was in contact with throughout this entire experience. They tried pushing for me to use my insurance instead of the warranty for damages and replacing vehicle parts that were not needing to replace, making it come out to over $5,000. I stayed without a vehicle for over a week due to them giving me the run around. I ended up picking up my truck and taking it to the dealership where I initially bought it to get a second opinion and all it actually needed was a wheel alignment that should have been covered by the extended warranty when they replaced two of the tires and rims. The dealership where I purchased my truck only charged me $269.15 and my truck is as good as new. All of this boils down to taking advantage of people's trust and lack of mechanical knowledge. I feel lucky not to have fallen into their schemes. read more

Worst place ever. I sent in an app for a truck a day ago, my sales rep never got back to me, i texted him and no response, kept texting and no response, I finally call the dealership, turns out he took the day off, instead of letting me know or letting someone else know to contact me so I can go about purchasing the vehicle, he says nothing, not a single text back, due to that the truck which I should of had was sold to someone else. What ever happened to first coke first serve, if I had an app in the system on a certain vehicle before the other person they shouldn't have sold it to him. Go to Toyota instead they actually respect customers and their time. If you go here don't do business with This place. read more

they have the friendliest staff i come in for oil changes they get what i need done quick !! never had a problem when i go 10/10

Best vehicle purchase experience I've had. Worked a good price before heading out with Jesse the Sales Manager. They had everything setup and ready to go when I arrived. The Finance Manager didn't try and push ludicrous dealer add-ons and actually beat my bank rates. George the Sales Rep showed me all of the tech features and answered my questions. I was in and out in maybe 30 mins. Well worth the drive from Austin. Much better customer service than Bluebonnet and their pricing was better as well. read more

i had my van towed n for my computer to b replaced...to find becky olaying games on her phone..i waited till day 5 to check status on the computer n was told i needed a battery..i bought a new onew n took it n to again find becky playin games on her phone ..waited till she was done..about 4minutes before i was noticed n addressed. she said they would gt to it later today due to nt having security code to install n update my computer. 4 days later i went back n to b told the new computer wasnt working. i went to check to see if computer was installed n it was still on the floor board. it hadnt been put n..then was told it was due to security code..well aftr 3weeks i was told they couldn't install it. when i went n becky was rude as hell n i never gt a courtesy call to inform me about them nt being able to repair it..i then asked for my keys n toldm i was leaving a bad review due to taking well ovr 3 weeks n i had to go there least 4 times to check up on my van was very unprofessional n wasted my time..i would never go back r recommend this place..if it was truly up to me i would leave a negative review bt i had to leave least 2 star to b able to post my review read more

Bought a 2014 Dodge 2500 today. They bent over backwards to make sure my payment and price were within my budget. I am really happy with my purchase and so glad I found Brown Dodge online and would highly recommend them to a friend. If you are looking for a good deal on a car or truck this is a dealer for you. Well worth the 20 minute drive to get a good deal. read more

Brown Dodge Chrysler Jeep Ram - My new truck. - Car Dealers Near Me - Devine, Texas

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My husband and I purchased his dream vehicle on Friday. The following Monday he went in for the vehicle to be detailed. When he picked it up the tailgate paint has been damaged. They refuse his calls and have failed to try anything to make the situation better. Zero stars for customer service! Tammy Shapland-Perkins read more

Waited a week for Brown DCJR to schedule the 'paint touch-up' crew and to perform the make-ready/detail on our newly-purchased 2019 Grand Cherokee. When we arrived after receiving a call that the car was 'ready to go', I thought I saw our car out on the lot, but then thought, "Nah, that can't be ours! (but it was)". The car was filthy! Looked like it had been driven down a long dirt road. The brand-new Weather Tech floormats I had put in the car a few days before were also filthy. As for the paint touch up? Yeah, it was fair...passable would be an accurate description. But I've certainly seen better work. I also found that "it's somebody else's fault" to apparently be the the motto of the service department. I'm sure there are some competent people at BDCJR, but my standards are simply too high to go back. read more

I'm from El Paso, TX, I purchase a use 2015 2500 Ram ProMaster, via telephone. Not only were they willing to help me reach my payment budget they also deliver the vehicle all the way to my front door of my house in El Paso, TX. After Mr. Tom Villa help me with all the financial issues, he appointed Mr. Cody Medellin, with the rest of the details wish he went out of his way to make this purchase a very good experience. I'm very happy with my purchase and I definitely would recommend the Dodge team to anyone that is looking for a good experience on their next vehicle purchase! read more

I took my truck for a transmission issue and was quoted $8,200 with a 10 day turnaround. After catching my breath and searching for better quotes I found a transmission shop that could do the exact same job for $3,000 with a 5 day turnaround. Multiple places quoted me prices around $3,000. I will never use a Brown dealership again. Shop around before you get your eyes gouged out at Brown. read more

2014 Dodge Durangos headrests pop open like a Jack in the Box. It could happen while driving. They know of this issue yet they refuse to fix the ones that are already broken or re-call the ones that have not already broken. It could happen while you are driving and lead to an accident, SBI and even death. Brown Dodge Service Mgr says he does not care and it's clients fault for pulling on headrest even if nobody rides in the back. They were rude, blamed and intimidated my wife while I was not in town and returned the car to her with all the seats full of oil. Awful place, don't buy at Brown Dodge. read more

Took my truck in for warranty & recall work. At first, I was impressed that they were able to get me in so quickly, but soon figured out why. The customer service here is awful. Their communication is even worse. Took my truck in on Tuesday, it was Friday before they were able to get to it (mean while, I am without a vehicle). They serviced the front end, ball joints, bearings and did some recall work on my airbags. They also informed me that I would need a new battery at a cost of nearly $300. I never had any issues with the battery so I told them to hold off. When I got there on the following Tuesday to pick up my truck, they had replaced the battery-and I made them put my original battery back on. While driving home, I noticed shimmying and vibration, which, was never an issue before (the truck is less than 3 years old). So I took it back yet again. This time, they provided a loaner car. For 3 days, I never heard anything so I called. Now, it's the brakes warping the rotors...For $600 they can do the brakes and cut the rotors back to right. Wow, I am getting irritated at this point. So we go to pick it up, so we can start lining out the repairs at a less expensive shop and the battery is dead, "has to be jumped off". Really? Weird because again, in almost 3 years, I have never had an issue with the battery. So after my husband gets home, we raise the hood and low & behold, the battery has been swapped. This may seem a bit skeptical, but when you hook power clamps to the battery 3-4 times a week for external fuel tank, you can recognize your battery. I am not sure how a battery made for a dodge caravan (according to part number on battery in truck now) got in there, it doesn't even fit. According to other Dodge dealership parts departments, the CCA aren't even the same, part numbers don't match, it's doesn't even appear to be a Mopar battery. No wonder it wouldn't start! They took my battery that "had one dead cell" and replaced it with a battery that doesn't even fit and is trashed. No wonder I needed a new battery. Mine had been stolen! So my husband took the the truck the nearly 80 miles on Saturday to be there at 8:00 when they opened, asked the advisor for a manager. She said there wasn't one available yet and asked what was wrong. After explaining the above, she said she would ask the techs when they got here. My husband waited outside so he could continue to make his work calls. After an hour, still no word from advisor, when he went in, she had an answer from the tech. That was the only battery there, so it couldn't be the wrong battery. My husband invited her to look up the part number and come look at what's in there, he's still in the waiting room and she still hasn't confirmed the battery part number on the truck. After nearly 2 hours of waiting, the Advisor came around the corner and told him no service manager would be in and the battery in the truck, (that she has yet to look at) is the correct battery. Now she is going to find a manager.... Save yourself the headache, heartache and your valuable time and choose a dealership/service center that won't steal from you. read more

Typically when you decide to drive out to a location you want to make sure you're not going to get the Bait and Switch. I did this before making a trip out here luckily. Their "appraisal page" on the website is a form of bait to get you into the dealer. When I asked them they said it's a good estimate of what to expect to get, maybe a few hundred more or less. Well after actually getting them to appraise the vehicle they wasted my time with an offer that was about 7500-8000 less. Keep in mind my vehicle isn't beat up. It's in pristine condition and is a newer model. There is no reason for it to be so low of an offer. It's a disappointment because I was told this was a place to go for good business. Stick with the bigger guys in San Antonio. read more

The worst customer service I have ever experienced hands down I cannot see how it takes any auto service a month and 3 weeks to even get started on working on the vehicle via insurance claim read more

awesome!!place.... excellent customer service. amazon team.... best deals. understanding... love it. i'm a very happy customers.!!!!!!