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Broome County Transit

2.5 (2 reviews)

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10 months ago

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Greyhound Bus Lines

Greyhound Bus Lines

1.7(24 reviews)
3.0 mi

ABSOLUTELY RUDE BUS DRIVER. Me and a friend took the Greyhound from Syacuse to NYC and back to…read moreSyacuse never again... Driver was clearly on some type of substance or alcohol because he would yell and everyone for talking while the bus was silent. He clearly was hearing things. The bus we were on left the New York Port Authority at 2:20 pm with stops in Neeark, Binghamton and Syracuse. The bus number is 87248. This man clearly shouldn't be behind the wheel of any vehicle especially being responsible for many passengers. VERY disrespectful and very disappointing. We will never be riding with Greyhound again and I STRONGLY suggest you dont either.

Check out this email chain folks:…read more 3/17/19 Greyhound Lines Customer Service ifsr@Greyhound.com 800-661-8747 Dear Greyhound Lines: This letter is to both compliment and complain about service I recently received from Greyhound. The first bus driver on the attached trip from Syracuse to NYC did a great job; he was polite, helpful, and handles difficult passengers well. There was however an issue with the ticket; 1. I was never told I was transferring to a Coach line nor did it say that anywhere on the ticket. 2. The Coach line bus left at 6:50pm not 7:50pm like it says on the attached itinerary; Daylight Saving Time glitch in your software? 3. The above issues caused me have to sprint through the bus station as I almost missed the bus. Not a fun/easy thing to do when you are over 45! 4. I was not told there is no bus station in my destination city nor was I provided a list of stops. The Coach Line bus driver was beyond inappropriate. * He scolded me for not knowing there was no bus station, and refused to provide a list of stops + was not familiar with the area. * He tried to let me off a the first stop, after informing him I got a text message advising me where to get off, he yelled at me, scolding me for not informing him sooner i.e. "YOU ARE SUPPOSE TO KNOW THIS- YOU WASTE ME TIME!!!" etc etc (he ranted) I expected a much higher level of service from your company, and I am quite disappointed. Perhaps the first/Greyhound bus driver should be promoted to trainer. Fare and Scheduling internationalfare.scheduling...@greyhound.com RE: incident [ ref:_00D41V0Id._5002MokpIB:ref ] Mar 17, 2019, 5:01 PM (4 days ago) to me Hi Joe, Thank you for reaching our office, we apologize for the delay in responding to your email. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We appreciate you taking the time to notify us regarding your recent travel experience and we regret you had an unpleasant experience. In order for us to assist you further, please contact our Customer Service at 214-849-8966 so that you can properly relay your concerns and have it documented by the representative over the phone and see what they can do about this issue. We apologize but we need to refer you to the Customer Service because we cannot document your case through email. They are open 5 AM- 11 PM CST. If you have any additional questions please feel free to email us back or contact our Fares and Schedules Department 7 days a week 24 hours at 1800-231-2222 in the US or 1800-661-8747 in Canada. Thank you for your interest in Greyhound. Sincerely, Ms. Aralca My Reply: Fare and Scheduling (internationalfare.schedulingrates@greyhound.com) I called the number you advised me to call, told the whole story, then that person said they couldn't help me and forwarded to another customer service rep and wanted me to tell the story again saying that your reference ID is invalid. Now I have another complaint- I will print this and send it to you with a signature request.

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Greyhound Bus Lines
Greyhound Bus Lines
Greyhound Bus Lines

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Coachmaster Transportation

Coachmaster Transportation

1.0(1 review)
3.1 mi

I was highly disappointed with this company for many different reasons. We were a party of 8 women…read moregoing for a ladies wine weekend and planned to go for a few wine tasting. We asked for a bus to accommodate our size party and requested a bus with a bathroom. The organizers of our trip booked the bus for 9.5 hours and sent our itinerary to you ahead of time with the hopes of the driver having it. Well, the driver (Jason) while very nice, was about 30 minutes late for pick up. Didn't have any itinerary, had no idea if the bus had a bathroom and was unaware of how to operate the radio. Every winery we left he turned in the wrong direction to go to the next place, having to turn around everytime. We also did not feel that he was a confident enough driver for the mountainous roads. When the trip organizer called (Dave) they were given $200 as a refund for the 1.5 hours we returned home early, but that was it! After paying $1800, being set back with all of our reservations, having to be the drivers GPS, and not being able to fully enjoy their time that day! UNACCEPTABLE!!!!!! I recommend finding another company as they are unprofessional and did not at all care about the service they provided to us that was subpar.

From the owner: Here at Coachmaster Transportation, we have a vehicle for any occasion. Whether it's business or…read morepleasure, you can always count on us and our drivers to provide the best possible transportation around. From buses to a SUV, we will always be on time and our vehicles will be clean for you. If you and friends are considering spring and summertime wine tours, or you just want to ride in style, please call us today.

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Coachmaster Transportation
Coachmaster Transportation
Coachmaster Transportation

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Broome County Transit - buses - Updated May 2026

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