I was unsure if I wanted to post this, but I was so impressed at the whole process of this funeral home experience. From the moment I walked into the building my mouth was open they left no detail unturned. They left no stone unturned and even though it was a sad occasion there was no reason to be sad. They did an amazing job. The details were on point from the presentation to the Repass dinner afterwards which was so convenient you didn't have to move your car during the entire process, we don't think about these things until we need it. But preplan burial is the best way to go. Family don't have to remember or guess what your wishes are. Everything you planned is executed and more. Check out the picture memorial. The cake was not theirs but omg is that gorgeous or what? read more

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Reggie our funeral director and the entire staff at Brookside Funeral Home provided an awesome experience throughout our funeral services last week. The professionalism and care from the staff was amazing. I will definitely do my future services with Brookside Funeral Home. Thank you, read more

So it appears that my original post was taken down. This whole process with brookside has been a nightmare. My mother preplanned her funeral several years ago and I was apart of that process. It went great while they were taking the money. I lost my mom in Feb and it was a disaster from then on out and continues 8 months later. For the services we had them pick a clergy because mom did not have one. We paid him i think 300-500 dollars. My sister-in-law handed me a letter my mom wrote several years ago for things for her funeral. One of those things were for my BIL to speak at the funeral. So I went to the clergy that we had hired and told him I wanted my BIL to speak as well and was told he could have 3-5 mins. The cards on the flowers got pulled off each arrangement and when we ask who sent what for thank you's they could not tell us, They just took the cards and stuck them on a plant. We only found this out because my cousin questioned why my work card was on his arrangement. I ordered a necklace from them with my mom's fingerprint and was told 1 month. 4 months later I got it. I went to the funeral home to order my mom's headstone. We designed it and thank GOD i took a picture of it on the screen because when they called me 90 days later and told me it was installed it was the wrong headstone color. We spoke to I think Joel and were told he would get it reordered that Monday. I called today a month later and the lady I spoke with could not tell me it has even been reordered yet. and I had to send her the picture again proving that what is there is not what we ordered. The day I ordered the headstone I also ordered another necklace for my daughter On August 7th I requested an update on the necklace and was told on the 8th to please allow another 7-10 days this was after ordering it on June 28th. I finally received a call I think on Oct 1st that the necklace was finally in. They had not even ordered it until Mid-August. It is a shame because every person on my mother's side is buried in this cemetery. I will definitely not be holding any of my services here or in another brookside alliance. read more

in January mom passed the funeral was at Brookside on lauder. Rita was to host as an apology a dove release for mom noon May. called Wednesday before to confir. Monday was the day. we get there nothing set up. family some drove 2+ hours to get there. funeral home was clueles. Rita's boss was to call she emailed and asked for our informatio. we received nothing now on their web page my negative post was delete. this is a small example how they work. promise after promise broken. charge $900 to process insurance. wrong lining in coffin, service was all messed up. nothing was set like normal services. I would and have thought twice before I would use the funeral home. Rita is a joke. read more

I was very disappointed by the elder woman at the front desk. I asked her if I could get a schedule of when the lawn is mowed, when they mow the lawn, they throw away all personal items on the grave. I have gone several times when all of my flowers and personal items were thrown away because they have mowed the grass. I actually thought my items were being stolen. I asked the elder lady for the lawn schedule and she told me no, she would not let me know, and that there were "signs" all over when they would cut the lawn. I have seen absolutely no signs anywhere. She was extremely rude and disrespectful, this is not the industry for that, people are grieving. This is truly disheartening when I'm not sure when all of my personal items will be thrown away. I have also sent emails for the schedule and have received no response. read more

I am a VERY particular person with high expectations, especially for something as important and "once in a lifetime" as a funeral. I cannot tell you how completely impressed I was with the staff at Brookside Funeral Home @ Lauder Road. There was an issue on the cemetery side from 2006 related to our current family death situation and it was handled professionally and positively by the Director, Ray Brokken and his colleague Nancy. The care and compassion shown by these individuals was second to none. Each kept us up to date on every step and what we could expect. And the star of the show, Reginald Elliott, our funeral director. I am not sure how he does it, but Reggie handled every detail with so much care and excellence! I burst into tears when I walked into the visitation service - everything was arranged so beautifully, including the tribute table. The room had been set up with beautiful linens, candles and centerpieces. Every aspect of my sister's funeral, from the music, the paperwork, videos/photos, and my sister's preparations were executed with excellence and true care for the family. I can't say enough about how much that meant to me and my family during our grief with a sudden, unexpected passing. read more

These are the go to people I definitely recommend they are so invested in helping you and your love ones get great results and real genuine emotional support you need , they will treat you with so much care They check on you and give great prices We have 4 love ones here and they always make sure they are taken care of with love Here are their names Request these genuine people : Van Graves Reginald Elliott Rita Marquez Patrick Charles Chris Bond read more

Theft! Theft! My mother is buried here and I recently lost her a few years ago . She is buried on the outer limited of the extension side of Brookside cemetery. It is a constant action of theft .First, it was her flowers and decorations BUT NOW IT WAS HER $300 BRONZE VASE THAT WAS CHAINED DOWN IS STOLEN. I reported to BROOKSIDE OFFICE and I talk to a Brookside cemetery's worker that was completely useless . He offered a 50 bucks vase that has no value and continue his stories on how this a normal thing of people stealing from graves. I suggest that there should be SOLAR PANELS CAMERAS at the extension side of Brookside to prevent this constant THEFT, but his response was that was above his pay grade. Maybe it is above his pay grade but this solution of cameras should be brought to the attention of upper management. read more

Brookside Funeral Home - Marker 's Vase stolen - Funeral Services & Cemeteries Near Me - Houston, Texas

We recently had to lay a loved one to rest. They had a prepaid plan through Brookside. During the entire process, I found the staff here to be extremely helpful during a difficult time. The embalming process took place quickly giving us the opportunity to have an open casket funeral for our loved one a week after death. Also, they did a very good job making our loved one presentable for viewing. I can't speak directly about pricing for someone who does not have a prepaid plan but as far as the service we received, we were extremely satisfied. We did use one of the state rooms for a viewing. We did not use the chapel for our service. It was held at an offsite location. However, the chapels here are very nice. They look relatively new and are very updated. They also have a kitchen area available for catering if it is needed. They told me some people use their chapel for weddings too but that really sounded creepy to me. I do not hesite to give them 5-stars based solely on our experience. I hope this helps. If you are actually reading this review, I assume it may be a difficult time for you now. You have my condolences. If you found this review useful, funny, or cool, please let me know below. Thanks for reading. read more

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Let me start out by saying, I'm not sure how many people will check for a funeral home review here -- but I will detail our experience anyway. We recently had a love one pass away. Everything was pre-planned to reduce stress on the family. I can't comment on that experience, because I was not involved, so I will speak to the day of experience. Many things could have gone wrong -- and many things did go wrong. When I initially started writing this review, I had it set at 1 star. I won't go into all of the details, but many things were missed, done wrong, or instructions were not followed. Our concerns were relayed to the General Manager. Even though it was after the fact, he called us back and attempted to acknowledge our concerns -- and then tried to make it right. While we can't go back and redo the ceremony, it did give the family some comfort that they made things right. For this, I would give them 3.5 stars, which I will round to 4. My advice is, make a list of everything for that day. Don't be shy to check items off the list and share the list with the director. Remember, many other families are going through the same thing and they have quite a bit to balance. read more

Why when I get here they are closed early WTF not good I came to see my granddad! The gate are closed and it was 6pm I guess when the closed the office the security closed the gates after the last person leaves work! SMH it was 5 year ago today read more

I would like to extend my sincerest gratitude to Adrianna "Rita" Marquez and the amazing team at Brookside Funeral Home for all of the assistance that they provided me in preparing for my mom's funeral. From the initial call, to our first meeting and throughout the entire process, everyone was professional, thoughtful, patient and empathetic. Rita took her time and explained the entire funeral process to me (the changes due to the current pandemic). She also answered all of my questions (which were many) and addressed each of my concerns. The chapel at Brookside is ideal and beautiful for a nice intimate service. During a time of bereavement, I would absolutely recommend Brookside Funeral Home to assist you with your burial preparations. My sincere thanks to Rita and Brookside Funeral Home. Truly, Chris Jones read more

They did a great job for my husbands funeral and burial. Vydelia Gonzales helped a great deal with the obituary. The paper quality was high, and everything turned out really well. The director made sure everything went smoothly. They even helped me make sure he got the Honor Guard from the Sheriffs office he had earned as a Sheriff. Overall it was a very good experience during a difficut time. read more

Well if your rich this is a great place .. maybe? My father in law had several plots but when we finally needed to use it they quoted 20k for everything else, use of facilities , putting her in the grave-etc etc etc etc The whole time we were there it was a big sale deal, trying to see us more and more . Then came down to 11k -- keeping in mind that we airways own the plot. I think it's a big scam ... read more

No funeral is thought of as good but the love and care the staff gave us was outstanding. Being from out of town and making arrangements to return my mother in law to her hometown of Houston and family members already buried was daunting but Kineta and Connie were so kind and thoughtful, they made us feel at home read more

Where Angels are set free.... Things I like: prompt response by employee when my mom's vase was stolen (twice) landscaping is upkept gates are kept open till 7 pm Things I don't like: heard they had a rash of car break ins (a few months ago) that someone keeps stealing my mom's vases the pond is super dirty right now (noticed on last trip) Overall, the people that work here are nice and responsive. read more

My family and I would love to give Jose Perez a big shoutout, he's always been amazing to my family and I. He helped us out with lifting out stone, since it was sinking down. Jose Perez from Brookside Memorial Park! read more

It took a while for someone to help me when I first walked in, but I forgive that since they were having services that day. I know a director and it's staff are busy on days like that. The building, inside and out, were very clean and kind of a 'home-y' appearance, which tells me I am welcome when I walk in. I was looking for a plot of a friend, to whose funeral I was not able to attend. I am familiar with the cemetery lay out, as I do headstone hunting as a hobby and been there many times. This time was a personal reason. The lady in the office gave me a map and sent me on my way. Little did I know, his headstone still had not been placed on his grave (he'd been gone almost a year and I know the family ordered one as they sent me a pic of what it should look like). So I got out there and had no idea which site was his. I called the number on the business card of one of the men who work there. I guess he was tied up with the on going service and never did answer his phone. When the weather gets cooler, I will go attempt again and ask for someone to follow me out there. The times I have been there for hobby purposes, I have found the grounds are always well kept. Usually easy to find sites. Usually someone to help when you can't find a site. Roads are easy to navigate. All in all, 4 star. read more

Brookside Funeral Home - Funeral Services & Cemeteries Near Me - Houston, Texas

Melissa you will always be missed i know that right now you are looking down on us laughing because everything that could go wrong did but we made it we will always be here for your children i love you always love your mom in law read more

I meet with Kitty Arnold yesterday along with my father to make sure all our arrangements were accurate. She did find some discrepancies with our plots and service. She made the corrections. She was very good in explaining things to me and my 86 year old father. I was very impressed with her knowledge of the process. Thank you Kitty. read more

Well, I Would like to say, I had my love one Buried at Brookside Funeral Home off the Eastex Freeway & Jenee Jones was my Representative on the Funeral side. Jenee did an EXCELLENT, OUTSTANDING, & AWESOME JOB. I was so pleased with everything. I had no complaints. I would refer Brookside Funeral Home all over the United States. Brookside Funeral Home will give you top of the line service & please ask for Jenee Jones she's STRAIGHT PROFESSIONAL, u will be PLEASED, because I was! I will always use Brookside Funeral Home for my family. read more

This place has been terrible from the start, i understand that this is a business but its also our family members. the attitudes of employees in this facility are disgusting and the lack of care, and follow through put in is a disgrace read more

I have had trouble at the cemetery many times. My Grandmother was buried in 1973. Her vase is gone. I have called about 10 times the last time they said they do not replace when stolen. Well they buried someone at the head. Usually they turn the vases over during the funeral. Well this time the vases is gone. I take picture of the mistakes they make. Which has been many. I still go to her grave even tho is been many years. I know the vase was there before that funeral. I put new flowers on her grave. They said they would discount it. I want a new vase no paying. They have took her whole head stone up for another funeral and put it by a tree. I called for 4 months till they replaced it. I have picture of that too. There many other things they have done. Don't have room to write. read more

Review on designing my brothers headstone. This service was great, Kitty Arnold worked with me to design and order my brothers headstone, She was professional and caring during this process. Job well done Kitty. Thank you so much. read more

I had purchased a direct burial for my parents at Brookside Funeral Home years ago. Sadly, I had to use one to bury my mother 2 weeks ago. I have to say that my Funeral Director was awesome! Her name is Kitty Arnold. She was so sweet and kind and sympathetic to me. I felt that she really cared about me and guided me through a very difficult time. I believe she is a true asset to this Funeral Home. I needed to have my Dad sign a paper but he is bed ridden and lives in a care facility. I was not able to bring him in to sign the paper. Kitty didn't hesitate and told me she would go to him. This was huge to me because there was so much for me to do! She was a tremendous help in my time of need. I was so pleased to have her by my side all the way to the burial. read more

I want to say a great thumbs up to Kitty Arnold for being so quick to help me with a missing vase for my sisters grave stone. Kitty was quick to investigate the problem and help for the replacement of the flower vase that was missing. It is very upsetting to have our loved ones gone, but then see that something had been removed from their stone was devastating. I have several members of my family there and I want to make sure that they are well taken care of and Kitty was the one who helped me. Again Kitty, thank you very much. read more

I was very pleased with the level of service and professionalism that we received. A special thank you to Rita and Ana for the help they provided us during our time of need. Jose Valcarce read more

Brookside is very dear to me. My parents, some family members and friends have their final resting place there. My husband and I own plots along with my sisters and a brother. We want to be close to our parents when our time comes. Kitty Arnold has been our representative at Brookside. I cannot say enough how wonderful she is with us and our entire family. She goes out of her way to assist us in any way she can. She is compassionate and extremely sensitive to our needs. read more

I love Brookside Funeral Home and Cemetery. I went here a few times to apply for a job and it is a beautiful funeral home. I am a CANA certified crematory operator looking for a job at Brookside Crematory which is in the cemetery on Lauder Road. I took a tour of this funeral home on 2/15/18 and it's gorgeous. I would definitely recommend this funeral home to my family and friends. read more

Keep throwing away my sons things. A lot of toys and footballs keep getting stolen. We put some things out there may 18 and by the 22 everything was gone. They say there is a sign when to they cleanup but the year he's been there I've never seen one. Don't know how many times his stuff was thrown away of missing. Especially the toys. On Mother's Day they decided to dump mud all over his grave bc they dug in a plot next to his instead of using a wheel barrel they dumped it on him and killed his grass. His temparory plot was suppose to be there in two days rush order it took over 5 months of hassling them all bc they didn't have a confirmation number the manager forgot to send. Pisses me off! read more

This is not a review for funeral services, but a comment on my recent experience here requesting help on a couple of maintenance items. I have several family members already buried here. On one, the marker was tilted badly and sinking & on another the flower vase on the marker was broken at the bottom where it would not longer stand up. I had requested correction of these two items (raising & leveling of the marker and a new vase) twice in the past. I assumed they would be taken care of, but I don't live close and did not get back to the cemetery for a while. Regrettably, when I did, they were never fixed. I returned a couple of weeks ago and again wanted to request that they be taken care of. This time I spoke to Connie Jepsen in the funeral home who took the information and assured me she would get them taken care of. Connie got on this immediately, kept me informed via text on progress, and within a week, both items were completed! (this time I went back out to verify) I was very pleased, not only that they got done, but got done so quickly. Great example of good customer service and keeping your word. read more