Brooks Management Services, Inc. of Canton, MA has no professional, customer service or management skills remotely necessary to provide competent, responsible management services to any residential community. The staff is both poorly, if at all, trained and unqualified to serve any community adequately or conscientiously. Brooks consistently and deliberately over years are unresponsive to phone messages and emails requesting assistance, information or follow-up.
**They regularly chose to outright ignore and refuse to respond to significant numbers of inquiries for even the most basic of information and services.**
My issues started 10 years ago when they refused to allow me to put in a Radon Mitigation System because they thought a pipe running up the back of the building (that only the squirrels can see) "would not be Aesthetically Pleasing" So now I can never expand my house to have a playroom for the kids.
Moving forward a few years in the mid-winter months, an Ice Dam occurred above my door. As it melted and dripped and refroze, it created an iceberg on my front stoop. I Emailed and left voicemails asking for additional Ice melt and for the Ice Dam to be repaired but ended up getting NO response. One night as I was leaving my house, I stepped over the iceberg, slipped and fell down the steps. I ended up in with an injured shoulder that required several doctor's appointments and Physical Therapy for twice a week for several months with co-pay for each visit.
They continually raise our condo fees and we get nothing for it, such as having the walkways shoveled during the winter! I do it myself, my neighbor does nothing.
Other inexcusable events include the time I came home from work to find my front steps torn apart with caution tape all around because they were apparently under repair. Neither my neighbor nor I thought this was needed or ever had any notification of this work being done. I didn't have another way to enter my house. Therefore my kids and I had to walk over the rubble to enter the house every day and night. This construction went on for a few weeks, because they started on a Friday of a long weekend and god forbid they worked on a weekend.
Not that long ago I came home to realize that my back deck was torn apart. Again, NO notice ahead of time. They replaced (with very poor workmanship) some boards that were warped and rotted. However, they never came back to treat the new wood and it started warping within a few months. Talk about Aesthetically Pleasing...none of the boards are the same color anymore!
Last week we had the pleasure of having the exterior power washed. We did get last minute notification of it, and a note stating they were going to begin painting the following Wednesday. Ever since that day, I have not been able to close my front door, because they caused the threshold to swell severely.
This week, Tuesday morning I was woken to the sound of ladders slamming against my second story windows at 8:00am. Apparently our warning of painting starting on WEDNESDAY didn't matter. So I quickly got dressed to go out for a doctor's appointment, when I came to realize they taped my entire front door shut tight! I was forced to leave through my sliding glass door in the back, which I can NOT lock. So now I have strange men working on my house that I had to leave UN locked for the day. Upon arrival home I noticed a shelf inside had fallen off the wall from all their banging causing items to fall and break. They move things and don't put them back....and I also am missing a decorative piece that was there before they started.
The lack of consideration for those of us who live in these condos is disgusting. read more