The total experience in this office is super. The staff is helpful and courteous and Dr. Hardee…read morehas had a wonderful rapport with my wife and I. He has found and treated things that have been missed in the past. His sports med. knowledge and service has kept me out of surgery. Thank you. Gerald and Linda Conover

I see pa lee. Her nurse is always quick to get me into a room for the doctor. Pa lee always answers…read moremy questions and if she doesn't know the answer she will find someone who can.

Well, I am always honest in my reviews. Unfortunately, I have to admit I am not a big fan of the…read morepractice as a whole. Most of the front desk people are rude and act like patients are an interruption of their work rather than the reason for it. Some other staff aren't much better. Most of the time at other offices/practices (such as specialists) I, as a patient, I feel like a number when there rather than a person... a person who really matters to the doctor; perhaps better said, I feel like my overall health and my healthcare concerns really matter to Dr. Hamilton-Brandon. Dr. Hamilton-Brandon is compassionate, caring, kind, and very smart with treatment(s) and her practice of medicine is the best healthcare I have ever had. Unfortunately, I can't say much positive about the practice as a whole, but I certainly do think the best assets are the physicians, and for me, Dr. Hamilton-Brandon is at the top of that list. I have also seen another physician a few times at Northeast when my physician has been out of town. I also was provided excellent care and treatment. Sometimes it's the little things that make the a difference. When I saw the other provider while Dr. Hamilton-Brandon was away, She found time to call and check on me to see how my injury was since she wasn't there when I needed treatment. Forrest Gump said "life is like a box of chocolates, you never know what you're going to get." Unfortunately the same can be said for the medical office assistants/nurses and other non-provider staff there...I call it "nursing roulette." Lately, I never know who is going to call me back and take me to the examination room, but I know the care from my provider will always be excellent. Some people complain about wait times at a doctor's offices; however, these are some of the same people who will demand to be seen [worked in] on a day when they are sick! I wonder how a doctor could be running behind schedule. I am amazed that people willingly and without complaint stand in line for hours to get the latest iPhone, iPad, or other similar gadgets. People will stand in line for a new movie on the night it premieres, or to get a great seat at a concert. In my opinion, good quality healthcare from a caring, compassionate provider is worth the wait. To be honest, it's sad to say, but there are very few doctors like Dr. Hamilton-Brandon left. My insurance company sometimes seems to have more power than my physician. I have read articles that report hospital employed physicians seem to be under seemingly impossible goals (aka: quotas) to get patients in and out the door spending a disproportionate amount of time on minutia which saddens me. I read an article a while back that discussed many hospital-employed physicians have or very little (if any) input to who is on their team. A physicians input should be a deciding factor when choosing a "right hand" person such as a nurse or medical office assistant. I couldn't imagine having my assistant or secretary chosen for me. [Disclaimer: I am not aware if this is the case with Catawba Valley Medical Center]. To summarize, If you have a physician like Dr. Hamilton-Brandon I would encourage you at some point in your next visit to let him/her know just how much you appreciate them. If you don't have a provider like mine, get an appointment with her or find a primary care physician like her (which, in my opinion, will require a great deal of prayer or a great deal of luck, likely both) before it's too late. I Patient-centered focused care and bedside manner is quickly being devoured by the incestuous beasts of insurance companies share prices and hospital's bottom line. This is making the new face healthcare "profit-centered" rather than "patient-centered".

Northeast family practice poor front staff hung up on three times called for over a hour no one can…read morepickup a phone staff very very rude i am threw with this place

My husband has been going to this doctor for years. He is a great patient. Recently his insurance…read moreplan changed. Even though the doctor is listed under the insurance plan this family practice said they want file it. So, the patient becomes a financial issue and not a valued customer and not worthy of the care? Sad but this is what healthcare has turned into.

Terrible customer services, I couldn't make to my previous appointment. They punish me for that and…read morewouldn't let me set up my new appointment. This is terrible for a business as well as a doctor. They should be shame for doing this to a sick customer. Don't waste your time here. These people have no feeling for u as a human.

Went to go to be seen for an ear problem. I was seen by a dr. Joy Ductworth, looked at my ears a…read moretotal of 30-40 seconds.. lectures me for 25-30 minutes about blood pressure and the 'silent killer'. Did not listen to me when I tried to communicate why my body was elevated. It was if she receives kickbacks for recommending blood pressure issues. So either I am not intelligent enough to know my own body as well as she learned it in the 3 minutes of questioning she did before her lecture, or the fact I am a bigger man predispositioned her thinking.. either way I will never come back to be lectured again. Went back to work and found out that she did the exact same thing to one of my coworkers. He is NOT overweight but she talked him into being on $200 a month worth of blood pressure meds for 2 months.. he has been off them for 6 months is completely fine. I am/was insulted and will down talk this place to anyone that brings it ***update** two days later, went to a different dr's office and was seen by a physicians assistant... took her 20 seconds to see fluid in my ear and prescribe me a steroid to fix it... the pa listened to me... and used the direction I started her in to diagnose me... ha... old dawgs new tricks I guess...

Dr. Jason Safriet of this organization has the welfare of his patients utmost in his mind. He tries…read moreto help them in any way possible.

My Doctor left table rock medicine .I was a patient there for several years.They refuse to let my…read morewife and I to be seen by another doctor then we were told we had to just find another doctor.Well there are no doctors in our area excepting new patient. I did find a nurse practitioners will see me late april.My wife and I need medications filled again before seeing the nurse. I need blood pressure filled and my wife needs medicine filled.Table rock refuse to fill my wife's medication. I really think it is sad that the doctor left the practice all the patient have to find a doctor else where table rock medical has several doctors there .I personally will not recommend this place..

For the last three years I have seen various physicians here at the office and have been impressed…read morewith each and every one. Unlike most doctor offices I have been in where it seems to be a cattle call, Table Rock Family Medicine doctors and staff seem like they are truly interested in your well being.

(They should request that everyone coming in review them so reviews more accurately reflect the…read morepercentages. People who have bad experiences are always the first to jump online to leave a bad review.) I went in today to be seen for a toe break over a month ago that hasn't resolved on its own, simply because I haven't been able to rest/elevate and Ice as much as I should have. Front desk was "meh," but doctor was knowledgeable. Once in the exam room, I was given a price that was a bit higher than the price quoted on the phone (x-rays). I expressed my disappointment and was met by the Clinic Manager, who explained that there were several different types, and they were not explained over the phone. She was GREAT. Empathetic and knowledgeable. I applaud that she sees human beings at their worst, and manages to talk people down from the ledge on a regular basis. I was x-rayed, informed, and even received a DVD copy of the x-ray. I 100% recommend this urgent care, and will return.... if I must!

The staff were all kind and helpful and helped me check in as they saw that I was not feeling well…read moreand I needed assistance. I really appreciated that because I was not thinking at my best. Brian Jammel saw me and was very empathetic and caring. He recommended a medication and said this would immediately help with the symptoms and make me feel better. He offered a prescription card through Pfizer and said there were times insurance didn't cover the medication and to use this card if I needed it. I really appreciated this because I would not of had the funds to pay out-of-pocket for that medication. As it turned out I needed the card as my insurance did not cover it. So thank you so much for that. Brian was very caring and made sure I didn't have any questions before I left and took very good care of me.  I highly recommend this  urgent care.

My husband and son both see the practice. Dr Hardee is great! Andrew has built a great relationship…read morewith my son and earned his trust. Which is so important for a kid with PTSD. My husband also sees Andrew and Brooke. The best part about this practice is you know whomever you see you're going to get quality care. I'm so grateful I found them as soon as we moved to NC 8 years ago.

Denied care over vaccine. Brought my daughter in for appendicitis. They never mentioned they ONLY…read moresee children FULLY vaccinated. Not on the phone when I made the appointment nor in the paperwork they provided when I arrived!! We were taken to an exam room, where the nurse asked if we were current on all vaccines and I said she wasn't. The nurse said the provider would not see us if she wasn't fully vaccinated. Then, she left and the front office came in to the exam room and asked us to leave. They escorted my 14 year old daughter out of the exam area!! No questions on why my daughter wasn't fully vaccinated nor care. If you want to have the opportunity to make these decisions for yourself, and don't want to have your child escorted out of the exam area for not being fully vaccinated to their liking - find another provider.