I am a physician, and Dr. DeSantis has been the doctor for myself and my family for 22 years, since…read moreback when he was part of Hickory Family Practice. We have all also seen his first PA, Joel Kunze, over the years. I have nothing but great things to say about the quality and availability of the care we have all received over the years. Dr. D is like family to us. We love his office staff, and that he has his own blood draw and X-ray staff when needed.

I've seen Dr. Desantis since he was at Hickory Family Practice (at least 20 years) and he's an…read moreamazing doctor. I recently had an appointment with Morgan (their newest PA) as well and she's great. She listened to my concerns and talked thru my options. I feel very comfortable seeing Morgan and Joel (the other PA) when Dr. Desantis isn't available. I recommend Desantis Family Practice to anyone looking for a new primary care physician.

I recently had surgery at Lake Norman Surgery Center and everyone from the front desk staff, pre-op…read morenurses, and doctors involved were outstanding!!! Naturally I was nervous, as most people are before surgery, but the care and compassion from the staff made such a difference! I wish I remembered everyone's name, but I was so nervous, I don't. My Gyn physician, Dr. Grant Miller is wonderful, I have only been under his care for a short while but he has shown nothing but care for me as a patient. Being an RN myself, I naturally have high expectations on care being received, all my needs have been met ten fold!! Thank you again to all the staff.

Very kind, caring and compassionate staff. The Patient Service Representative/Front Office team…read moremembers are very kind, caring and compassionate. They listen to your concerns/needs, and get you checked-in/checked-out in an efficient/effective manner. They also go above and beyond to schedule the soonest appointment available that suits your needs. The Medical Assistants, Nurses, Doctors and Physician Assistants are very kind, caring and compassionate. They listen to your concerns and include you in the "plan of care." Recently underwent Foraminotomy of right C5-C6 area (08/19/26) with one of the Neurosurgeon's from the practice, Dr. Branch & his colleague Dr. Frye. And am doing so much better. I highly recommend!

By far one of the best doctors I've interacted with. Doesn't rush, extremely understanding and…read moreknowledgeable. Puts a strong emphasis on proper diet/nutrition which many doctors don't take the time to explain. Overall, extremely pleased with the care we've received for our entire family.

Having a great personal doctor is not always easy to find but I got lucky 15 years ago when I…read morestarted coming to see Dr. Van. He is not only extremely smart, but very honest and straightforward, combined with a wonderful sense of humor. He has made it clear what I have had to do to remain healthy but in the process he also has showed how much he cared. I can not imagine a better doctor.

Dr.Van is a great doctor, he listens. I have had a few doctors, he is by far the best doctor, he is…read morevery trustworthy. I live 40 minutes away and I would drive an hour to see him.

First of all, this review is not reflective of the physicians that are absolutely WONDERFUL, but…read moreabout the new way of scheduling Atrium has implemented. I waited on hold for 20-30 min on two different occasions to try to get an appointment for a sick visit and each time all the appointments were taken by the time anyone answered because all the phone calls are now routed through a call center instead of going directly to the practice. I have used this practice for over 25 years with 4 kids and I never thought I would give this practice anything but 5 stars for how wonderful they've always treated my kids, but this change is that bad. Corporate ideas don't always equal good customer service!

Why only 2 reviews after being in business for so long. I want to see if this comment makes it to…read morethe review section.

Very friendly staff. Recommended by my Primary care Dr. Treatment brought my back pain down…read moreconsiderably. Looking forward to follow up visit and continued relationship.

Let's start off by saying I only write reviews if I've had exceptional service or the opposite…read more This review falls under the opposite category. The two stars represent the administrative staff and the nurse I interacted with. Both were friendly and helpful. I've been dealing with chronic neck/back pain since 2011 due to a car accident in which I had 10 broken bones in my back and 2 in my neck. My primary physician had prescribed me muscle relaxers and a low dose of hydrocodone and I take them whenever my pain flares up. I would get three months worth of prescriptions and most of the time one months worth will last me half a year or more because I take it ONLY WHEN I'M IN PAIN. Kind of like extinguishing a fire. I was referred to this facility due to the crackdown on narcotics because my primary physician can no longer prescribe them, in which I fully support. I told the nurse I was not interested in cortisone injections. I am not comfortable in needles being anywhere near my spinal cord..nor am I interested in getting the procedure done over and over. After reading and doing my due diligence about the injections I decided it was too risky. The doctor who came into the room (I'm not going to put his name down because that's not my way) strolled in and and basically said because I was not interested in doing injections he wouldn't charge me for my visit and I could leave. Never asked me why I wasn't interested, never tried to offer any other form of treatment, never tried to reassure me of the safety of getting injections. Just said, "that's what we do here" over and over. Didn't even try to talk about my paperwork or how my pain was or has changed over the years. Even after explaining to him how my pain has been managed he just kept referring back to injections and saying "that's what we do here". It's funny...I remember seeing the same doctor years ago in which I left with two new prescriptions (one being a time released narcotic which I tried once and could not take because of the grogginess and another for sleep which I also could not take because it made me sick in the morning) and a date to have injections. It was at that time I did my own research on injections and decided that for me, it was too risky..so I cancelled the appointments and have managed my pain with intermittent medication. After the blatant rudeness I encountered at this visit I walked out feeling like I was treated like a druggie AND I left with no help for continuing my pain management. I was in tears because of the way I was treated. All in all, it was a bad experience...just like the first time. Some things never change.

Excellent customer service. Excellent continuity of care. Dr. Palmieri is wonderful and genuinely…read morecares about his patients! Would highly recommend to anyone!!