I have a 2024 Jeep Wrangler. Only 1,700 miles. Driving home from work in Perry The Jeep had a…read morewarning light come on and the vehicle went into protection mode. I was not able to use the gas pedal at all. I was able to coast the Jeep over to the side of the road. After reading the manual it said do not drive, tow the vehicle to the nearest authorize dealer. Pratt in Calais was the nearest dealer. After towing the Jeep over to Pratts on a Monday evening. The service department was able to get me an earliest appointment of Friday of that week. Being this is my only vehicle to get to work and back it was crucial to get this fixed ASAP. I called and verified my appointment on Thursday night. Service department said I would be one of the first vehicles in the next morning. Around noon on Friday, I started calling the dealership to get an update, Around 3:30 I finally got ahold of someone in the service department. Dan, " said he only helps out the service department" Said he had to cancel my appointment! I asked him why? and he said because I didn't buy the Jeep from their dealership. I ask him if I could have another appointment? One that wouldn't be canceled. Dan said "they can never work on your vehicle because the owner of dealership has a program that only benefits people that buy his cars from his dealership". I told him I had an appointment and waited 4 days though? he said it was canceled because a premiere customer (Someone that bought a car from Pratt), wanted a last minute oil change. Needles to say I was beyond upset!! I got a ride to the dealership the next morning to figure out how I was going to get this brand new Jeep fixed. Ian Pratt (the owner) just happened to be in the lobby. I had a conversation with him explaining our situation, and how Jeep would only authorize to tow my vehicle to his dealership. Pratt didn't care at all! Pratt didn't care that his dealership wasted 4 days telling me they were going to service my vehicle only to cancel my appointment. All he could say was "I should of bought my vehicle from him, then I wouldn't be in this situation." Pratt was proud of the fact that his service department canceled my appointment to service a last minute oil change for one of his premium customers. Pratt told me he's contently yelling at his employees not to take any vehicles into the service department that were not bought from his dealership. This is what hes proud of? Yelling at his service department? Turning down customers in need? This doesn't sound like an authorized dealership to me? Thos sounds like a selfish owner trying to screw over customers to gain other customers? Pratt is practicing horrible business policies with a total disregard for common sense. I know the majority of customers going into Pratts service department do not know this policy is happening. Mainers are hard working fair respectful people. I would bet some of them might be mad if they knew when they are scheduling service appointments they might be canceling someone else's critical appointment and not even know it. Imagine if every dealership in the country had this same policy! Everyone would be afraid to drive anywhere outside of there dealerships Towing range. (You could only get your car fixed from the dealership you bought it from?) That would mess up the whole system. I'm not sure if this policy Pratt is using is legal or not? but I don't think Jeep, Chevrolet, or GMC would approve of it. Back to my jeep, I was able to drive it "somewhat". I figured out after fully shutting the Jeep off, waiting a second, then starting it up again, it would reset the warning sensor and I had full use of the throttle for about 10 to 15 minutes of driving. Then the warning and loss of throttle control would happen again. Everytime this happened I would have to pull over, " someplaces on the freeway were under construction with only one lane and no sholder to pull off or over into. This was a dangerous situation. This turned a 4 hour drive into an 6.5 hour dangerous drive pulling over and stopping on the freeway over 20 times! we were able to make it to the dealership in Saco Maine. They made me an appointment and thankfully didn't cancel on me! It took them less then an hour to find and fix the problem. It was a loose vacuum hose in the engine compartment. Simple fix for an authorized service department. I don't feel Pratt should be allowed to call his dealership an authorized service department. If there allowed to turn down vehicles. Ian Pratt was arrogant, unprofessional and he seemed to lack common sense. I would avoid this dealership at any cost!

I have never encountered a dealer more invested in his customers and his community than Ian Pratt…read more I got a smoking deal on a beautiful 2010 Mercedes ML350 two years ago, and now that I'm looking to trade up I looked up the dealership today and was very surprised to see a negative review for Pratt Chevy on Yelp. He donates to every local cause, I see it on FB weekly. Pratt Chevrolet, and I see they also now have Chrysler Jeep Dodge as well....they are some of the good guys!!!

This has to be the worst service department in Fredericton. They don't get back to you when they…read morehave your vehicle. When they say they will pick you up they don't (they don't even let the guy that drives the shuttle know) when you escalate and ask to speak to the owner nothing. They don't care about your business. Not to mention I asked for something on my vehicle when I bought it and it wasn't added. WARNING do not buy a Toyota in Fredericton because you will have to deal with these people. A simple oil change will leave you sitting the whole day. They have no idea how to book an appointment or how to treat a customer.

Warning: Toyota Rav 4 became a missile launcher! For over 15…read moreyears we have had the same kayaks & Thule J racks & carried these all over Atlantic Canada & Maine for the most part on Ford vechicles with no issues. Recently while travelling back from NS with our kayaks on the highway between Halifax & Truro, without warning, whistling or tapping; both Toyota installed crossbars snapped off, sending our kayaks which were still attached to the Thule racks & toyota crossbars tumbling down the highway! Fortunately it was 9 am on a Sunday morning & traffic was light for that highway. Luckily no one was injured or killed as a result! Fast forward to our interactions with Fredericton Toyota & Toyota Canada who will take no responsibility based on an engineer's report that we should have had them tied in front & back as well. The problem here is there is no place to attach a rope or a strap or a hook unless it's the thin fibreglass front & back bumpers. Toyota promotes SUV's versatility with weekend activities like kayaking & biking; they actually have tv ads and printed ads that show Rav 4's with kayaks on them exactly the way we had ours attached. We are frustrated with their lack of responsibility from a consumer safety perspective and instead of using this as education etc. when they sell their product, they are choosing to play the blame game with us. Anybody who has a Rav 4 with the cross bars & carry kayaks, PLEASE, go to your dealer & have them checked for any issues & maybe a place to tie them on to front & back. If you are ever behind someone with kayaks on a Rav 4, with or without front & back tie downs.....KEEP YOUR DISTANCE BEHIND THEM BECAUSE THEY COULD LET GO AT ANY TIME! IT SHOULD NOT BE INCUMBENT ON US TO MAKE PEOPLE AWARE; however, we are disappointed & angry with Toyota's lack of concern for safety and their lack of action speaks volumes about the quality of their Consumer Safety. Therefore; we are trying to get this safety warning out there across the Country!

As a traveler, 1100 miles from home, I had the unfortunate experience of needing a body shop while…read moreon the road. I was rather offended when I took my car into King Mazda for an estimate to fax to my insurance agent back home, and the staff laughed at me when I suggested I might actually want to get the body work done before I head home. Apparently, this dealership is doing just fine in this difficult economy and doesn't need US dollars. It's not as if it were as simple as letting me know they were booked up. The insult was in the complete unwillingness to try to accomodate a traveler in need... and further insult to laugh about it. I've been very happy with my Mazda, but if I ever move to Saint John, I can guarantee King Mazda will not be the dealership from whom I purchase a vehicle.

I purchased a mazda 3 from King Mazda a number of years ago. They had to "order it special", and…read moreafter waiting nearly a week (it was supposed to be in tomorrow, then the next day, etc) the car finally showed up. It had a bad scratch across the hood - they said that happened during the shipping and would take care of it in their body shop (really!)... then, I looked at the odometer, and it had 3000kms on it. This was supposed to be a new vehicle! Not a demo. I also suspect that the whole story about it being damaged during shipping was BS. I walked away from the deal - but, wow, their shiftiness was mind blowing. After spending all this time with them, and then anxiously waiting a week for the car, needless to say - I was pissed. From my experience, I would stay far far away from this dealer. Not to be trusted.

Great fast service at an extremely reasonable price with excellent and knowledgeable mechanics…read more Highly recommend

From the owner: General Auto repair Diagnostics…read more4 wheel alignment Tires Rust repair