Needed new brakes and rotors put on our outlander. Decided to use vip since the car had already had a few services there previously. Didnt seem to take very long considering how rusty maine cars get and bolts and parts tend to freeze up and need a bit of PB blaster soaked in to come loose. It really helped pass the time because they have full service wifi and netflix, so my daughter and wife watched hotel Transylvania 3 while we waited and i tooled around the net on my phone. So as we go to run our card, the machine denies it. We know fair well theres over 4k in the account, so i decide to walk up the street to an atm. One of the mechanics (i forget his name) kindly drove me to the bank atm up the street which also denies my card. Im livid in my head at this point because i had this same issue at walmart ealier for a tv because american express uses a 4 digit sexurity number and it seems to screw up the machines. But i got over 1000 bucks from the walmart atm earlier in the day, so i know im safe there. So we go back and i ask to leave them the car and keys while i take a taxi like 2 mile to the walmart atm and ask to call me a taxi. Another mechanic named dan graciously offered to drive me there where i was able to get the cash out and pay off our tab when we got back. I tried to pay dan for the ride but he refused no matter the amount of my protest. Very nice people to have work done and we would highly recomend the crew at calais vip foe your parts and services. read more

Went to get brakes fixed, quoted a price of slightly over $300.00, asked why so high when parts, only cost around $100.00 dollars total. They told me they have to buy them from O'rileys and mark them up and said the rotor prices alone where over $100.00 O,riley's price $45.99 over 100% markup. Then told me they where giving me a discount. What a croc of shit. I was going there because of the closeness to my Apt and how good I thought I was used last time I was there. However I am not stupid enough to pay there exorbitant price. If you get work done there get a quote on the price of the parts. Then check how much extra you are being charged for them you will find out you are paying a lot for some one to walk 10 feet to get the parts. read more

My experience at VIP in Calais has given me exceptional service. The last time I was there 3-4 months ago, Matt, was great taking care of my tires which were not living up to there warranty. He replaced 2 tires for less than half the price which I was happy about. I like that they do the complete check up when ever my truck is there. They found a loose c/v joint last time as well and that was still under warranty so I took that back to the dealer. Thank you for being vigilant and for doing a great job on my truck. I'm always treated with respect. I find that Matt and Dan are both very knowledgeable and I appreciate that. read more

In response to an earlier review of the Calais VIP branch, I wanted to share that the service at my visit today was pleasant. Manager Carl Bailey met with me on a previous issue that I had about a week ago and really made me feel comforted and taken care of. Emailing back and forth with Market Manager Kenneth Bridges out of the Ellsworth offices was also an amazing experience. This review will hopefully highlight this company's commitment to their customers and as a consumer I am very pleased on how the rectification of my initial experience has been carried out. Thank you VIP team. read more

I buy all of my tires at the Calais VIP, including free lifetime alignments and seasonal changeover, along with the tire protection plan. During the life of the tires there is a substantial saving, even without having to use the tire protection plan. However, the previous benefit would not be enough to maintain my relationship with VIP; it is the excellent treatment as a valued customer that I have received through the years. That is the most significant service that keeps me returning. read more

I have been going to this VIP location for all of my vehicle needs for the past two or three years. They have always been incredibly accommodating and helpful. The staff is friendly and knowledgeable. They take the time to explain everything in terms I can understand! I have never had any issues here and would recommend it to anyone. And in instances where I have had to wait longer than normal, they have been very apologetic, and even throw in a discount sometimes for my patience. read more

VIP is the place to go for oil changes and routine service. The staff is professional and courteou. They truly seem to want to help and offer available options. We are summer residents in Eastport ME - live in GA - and always go to VIP in Calais for our service. VIP offers (and keeps) appointments! We tried the "big box" chain store but never went back. - VIP is 5 out of 5 stars. read more

The VIP of Calais had the best tire prices in the immediate area. It was no question, I was going to get winter tires from VIP. The employees were very helpful when choosing a reliable and affordable winter tire. Not to mention the timely service where they worked with my schedule to fit me in within two days. I will definitely be coming back to VIP for services in the future!! read more

I was in town and my shifter would not go into park, which meant if I turned it off it would not start again. I called VIP and spoke with Carl Bailey and he said to bring it right in. They fixed it so I could get home that night and ordered the part needed. When the part came in it was fixed in a half hour and I was on my way. Your help was very much appreciated, thank you. read more

While driving a rental car during a pending torrential rain storm, I needed to put on new wipers and was directed by car rental agency to come here because they have an account. Dan was helpful and friendly and made the experience easy even putting them on for me. He provided me with small town, gracious customer service and I made it home safely. read more

Carl and his staff know their craft! We had an oil change and a cabin air filter installed on our Buick Verano and as usual they completed the work and had the car ready for pick up as promised. They are close to shopping and restaurants which makes getting an oil change a real pleasure. They also have a waiting room if that is your desire! read more

I had my an appointment on 10/30/16 @ 1:00 p.m. for my car at VIP in Calais and I found that the man at the service desk was extremely helpful and patient with me because I had a lot of questions and I asked him to do a couple of estimates for me and he was so great about it even though it was a very busy day for him. I had a great experience. read more

Although I cannot recall the name of the service writer, I will surely say that I was pleased with the customer service that I received on December 26, 2016, at this location. The gentleman was friendly and knowledgeable. I would recommend this place of business to my family and friends, as it is accessible and efficient. read more

I had my Mazda CX-5 alignment done here and was very satisfied as the customer service was outstanding! Even tho the customer before us was very rude with her language and attitude toward Dan he simply took it in stride and said she may have been having a bad day , so she just wanted to vent to someone! VERY SATISFIED! read more

I Went to the Calais VIP store to get a quote on 4 all season tires for my 2016 Chevrolet Sonic. The associate that helped me was very friendly and knowledgeable in what I was looking for. He showed me some tires and showed me the ones that would be right for my car. I am very pleased the service that I received. read more

Hello I had an oil synthetic oil change and when I asked how to receive the $7.00 the employee's response was "I don't know maybe in your email". This was back at the very end of October 2017 and yet NO $7.00. So I am thankful that I am receiving a FREE synthetic oil change on my next oil change. Ms. Harley read more

My husband needed 4 new tires for his vehicle. We shopped around for a good price and discovered that the prices at VIP were competitive and they had the brand of tire we were looking for. They were able to take our truck in immediately. We were very happy with the service. Thank you so much. read more

They always have great service when I go in. I get my oil changed there and I got my tires put on for the winter. It was my first time getting snow tires so they were very helpful in explaining which ones were best for my car. They also do a great job on checking on the car and it's wellbeing. read more

First experience with VIP-Calais. Very professional and accommodating! Completed my oil change, assessed general maintenance issues and did NOT attempt to sell me goods or services which were premature. Made very good impression and I will use them for my vehicle needs going forward. read more