I have a 2024 Jeep Wrangler. Only 1,700 miles. Driving home from work in Perry The Jeep had a warning light come on and the vehicle went into protection mode. I was not able to use the gas pedal at all. I was able to coast the Jeep over to the side of the road. After reading the manual it said do not drive, tow the vehicle to the nearest authorize dealer. Pratt in Calais was the nearest dealer. After towing the Jeep over to Pratts on a Monday evening. The service department was able to get me an earliest appointment of Friday of that week. Being this is my only vehicle to get to work and back it was crucial to get this fixed ASAP. I called and verified my appointment on Thursday night. Service department said I would be one of the first vehicles in the next morning. Around noon on Friday, I started calling the dealership to get an update, Around 3:30 I finally got ahold of someone in the service department. Dan, " said he only helps out the service department" Said he had to cancel my appointment! I asked him why? and he said because I didn't buy the Jeep from their dealership. I ask him if I could have another appointment? One that wouldn't be canceled. Dan said "they can never work on your vehicle because the owner of dealership has a program that only benefits people that buy his cars from his dealership". I told him I had an appointment and waited 4 days though? he said it was canceled because a premiere customer (Someone that bought a car from Pratt), wanted a last minute oil change. Needles to say I was beyond upset!! I got a ride to the dealership the next morning to figure out how I was going to get this brand new Jeep fixed. Ian Pratt (the owner) just happened to be in the lobby. I had a conversation with him explaining our situation, and how Jeep would only authorize to tow my vehicle to his dealership. Pratt didn't care at all! Pratt didn't care that his dealership wasted 4 days telling me they were going to service my vehicle only to cancel my appointment. All he could say was "I should of bought my vehicle from him, then I wouldn't be in this situation." Pratt was proud of the fact that his service department canceled my appointment to service a last minute oil change for one of his premium customers. Pratt told me he's contently yelling at his employees not to take any vehicles into the service department that were not bought from his dealership. This is what hes proud of? Yelling at his service department? Turning down customers in need? This doesn't sound like an authorized dealership to me? Thos sounds like a selfish owner trying to screw over customers to gain other customers? Pratt is practicing horrible business policies with a total disregard for common sense. I know the majority of customers going into Pratts service department do not know this policy is happening. Mainers are hard working fair respectful people. I would bet some of them might be mad if they knew when they are scheduling service appointments they might be canceling someone else's critical appointment and not even know it. Imagine if every dealership in the country had this same policy! Everyone would be afraid to drive anywhere outside of there dealerships Towing range. (You could only get your car fixed from the dealership you bought it from?) That would mess up the whole system. I'm not sure if this policy Pratt is using is legal or not? but I don't think Jeep, Chevrolet, or GMC would approve of it. Back to my jeep, I was able to drive it "somewhat". I figured out after fully shutting the Jeep off, waiting a second, then starting it up again, it would reset the warning sensor and I had full use of the throttle for about 10 to 15 minutes of driving. Then the warning and loss of throttle control would happen again. Everytime this happened I would have to pull over, " someplaces on the freeway were under construction with only one lane and no sholder to pull off or over into. This was a dangerous situation. This turned a 4 hour drive into an 6.5 hour dangerous drive pulling over and stopping on the freeway over 20 times! we were able to make it to the dealership in Saco Maine. They made me an appointment and thankfully didn't cancel on me! It took them less then an hour to find and fix the problem. It was a loose vacuum hose in the engine compartment. Simple fix for an authorized service department. I don't feel Pratt should be allowed to call his dealership an authorized service department. If there allowed to turn down vehicles. Ian Pratt was arrogant, unprofessional and he seemed to lack common sense. I would avoid this dealership at any cost! read more

I have never encountered a dealer more invested in his customers and his community than Ian Pratt. I got a smoking deal on a beautiful 2010 Mercedes ML350 two years ago, and now that I'm looking to trade up I looked up the dealership today and was very surprised to see a negative review for Pratt Chevy on Yelp. He donates to every local cause, I see it on FB weekly. Pratt Chevrolet, and I see they also now have Chrysler Jeep Dodge as well....they are some of the good guys!!! read more

I've had two interactions with this place. One last Spring, one today. Last Spring I was interested in a used truck and spoke/emailed with the sales manager about it. Was in town looking at real estate and extended my stay by one day after speaking to him again and arranging to see said truck. Upon arriving the next day, he sent a proxy out to tell me the truck had been sold several days earlier. Bad form, gentlemen. Wrote an email to sales manager and owner expressing my displeasure in their brand of customer service. Their response... crickets. Today I called after the malfunction indicator light on my new Ram (w all of 1700 miles on it) illuminated. After being asked if I had bought the truck there (to which I responded no), I was told they couldn't perform any service on it until their new lifts were installed in a week. Nonsense! One hardly requires a lift to perform a check engine light diagnostic. At that point, I was promised a return call from the service manager. Again... crickets. I called back. Spoke to Marty who informed me he only had one tech to do the diagnostic and he was booked solid for 2 weeks. Bottom line - a check engine light may or may not be serious. It's a new truck. The diagnostic should only take a few minutes. They simply refused to do it. Unconscionable! I have since arranged to have the diagnostic performed in Bangor by a much more customer centric dealership. They were very accommodating and I'll make the trek tomorrow. I've also emailed the Chrysler (Ram) corporation to explain the circumstance and ask them if Pratt's standard of service is what I should expect from their entire network of franchisees. Maybe I'm just catching these guys on bad days but I think they should seek some serious attitude re-education in the customer service area. read more

I got and oil change today...They did it nice and fast, corrine gave me great customer service

Shitty place. Only care about how many sales they can get. I bought a car from them and buzz and Meagan reassuring me that it's ok and not one day latter the turbo messed up. Had the car only 2 months and it's been in ther shop 4 times and the engine light is back on they kept my car for past the 30 day period so I couldn't return it! Shitty place and will lie to your face to make a sale!! Never going to recommend them at all even after I brought them people that bought a car!! I'll never recommend this shitty place to anyone ever again! read more

First time dealing with the folks at Pratt's got a great price on a new Ram the folks took the time to listen to my needs then went to work to find the right truck at the right price, drove from Patten Maine and it was worth the trip read more

came in will low expatiations and are sales person went above and beyond to put me in my very first vehicle. Entire staff were very friendly and knowledgeable. great experience! read more

I arrived last minute, just prior to closing, and fully expected to be turned away. Not only did they keep a technician late to service my vehicle, the entire staff was polite, friendly, professional, and never once made me feel as though I was imposing. The owner of the store even made it a point to come verify that my service was being taken care of, and offered a loaner vehicle should there be unexpected issues. Absolutely a ten out of ten! read more