The place is a cattle-call, impersonal, assembly-line organization. if you're a new patient,…read moreyou'll be interviewed first by an assistant who stares at her computer, reading off a pre-programmed list of questions and isn't interested in your history or symptoms. ("The doctor will ask that later.") Except he never does. In fact, you won't see Dr. Spaider till after you've been through a battery of tests spread over a three hour period with a lot of waits in between in a crowded glaringly lit waiting room. Then you'll see him for a cumulative five minutes. "Cumulative" because he keeps leaving the room Never introduces himself, never calls you by name, and extracting answers from him is like pulling hen's teeth. If you still want to go there, ask for another of their several doctors.

You'll spend two to three hours there minimum. No matter what time of day you book. I've been many…read moretimes (this one likely to be my last -- a colleague recommended another place nearby) and tried booking first thing, midday, end of day... same thing regardless. Basically you check in and then wait about 40 minutes, then get called by a technician. Spend five minutes getting a test then back to the waiting room. Another 15 or 30 minutes and another technician calls you. And so on. Then you wait for the doctor. The staff all seem capable and professional and most are pleasant. (However there is one woman who deserves special mention for being so rude. I think even she suspected she crossed the line and tried to mumble something at the end of my two minute test.) Try as they might to be fine on the individual basis, it's a factory assembly line and you will feel like you're a process not a person. I also don't appreciate that after all that and all that time I don't have a prescription, just a check on the bigger issues. So... good capable people and a big practice and I guess the sense that if it takes 2-3 hours for a regular non-emergency eye check they're on schedule.

Dr Ronald Gentile…read more  My 94-year-old mom had visited a series of ophthalmologists' in a frustrating and unsuccessful attempt to restore her vision and prevent possible blindness.  Finally, we were referred to Dr Gentile who not only restored her vision to 20/20 but her self-confidence as well.  She now watches TV and read books as if she were many years younger.  Dr Gentile's skill, professionalism and dedication made all the difference in both our lives and our family and we will be eternally grateful to him.

No matter how much Dr. Ronald Gentile is praised and admired, it will not be enough, he is simply…read morethe best of the best! I consider myself very lucky to have met him, indeed, I am sure that each of his patients is lucky - whether they realize it or not, each of them is in reliable, professional hands. Yes, this is high professionalism, knowledge, attentiveness, thoroughness in the examination, and at the same time simplicity, warmth and accessibility - what more can you want from a doctor who has the patient's vision in his hands? Thank you doctor for being you! You are a star!

I was recommended to go to NYC Retina , I called and asked to make an appointment with one of the…read moreophthalmologists , the person answering the phone did not know that retinal specialists ARE dr's of ophthalmology.... HE WAS A COMPLETE IDIOT . I tried to just make an appointment , this idiot who did not know anything wanted to know about my condition . Very bad . which I will relate to referring doctor.

Amazing experience! I was referred to Dr. Jonathan Feistmann by Dr. Michelle Penshorn - to get a…read moresecond opinion on if I need lattice degeneration surgery. Turns out I do/did for both eyes. That was on 2/27. My first appointment (right eye) was two days later on 2/29, and my next appointment (left eye) is tomorrow, 3/5. Talk about fitting me into the schedule in such a timely manner, not to mention the procedure itself was straight-forward, fast, and pain-free. No recovery time at all. Dr. Feistmann is friendly, easy to talk to, and engaged. He is clearly a professional who knows what he's doing, and I would highly recommend him for your retina needs. Thanks very much!

Only come here is you don't care about your time. I've been sitting here for an hour and a half for…read morea routine eye exam. They have no intent to see you for at least 2-3 hours from your actual appointment time which means they overbook on purpose. Also the waiting room is as crowded as the port authority. No I don't want to sit 1 inch from my neighbor on a saggy couch

Dr Khadem saved my sight . I absolutely love him and all the staff here . Been going for about 12…read moreyears now . I had an accident ( a hole in my retina ) after I hit my head in a car door . 9 weeks later could only see 3 fingers out of my right eye . I Was referred to him and told I needed surgery (virtrectomy) right away . If you don't know this is what's called "face down surgery ". Google it . I was terrified but his calm demeanor and explaining of what I needed and why helped . His bedside manner is great and he answers any questions I have . My retina was repaired, but this type of surgery can cause other issues, so I go regularly to ensure all is stable with my retina. Yes the wait time is horrendous . There are several other doctors in the same space and it gets crowded . I know the prevailing logic is "my time should be respected" and if this is you pass and go somewhere else . But for me, I plan my day accordingly and yes I do get annoyed waiting but I have at least 3 tests ( including the imaging with the dye to see the back of the retina) that I will continue to wait . Average wait time can be 2-3 hrs. Govern yourselves accordingly .

Oh wow, when I was there for doctor's visit, everyone seem nice and things went smoothly. After the…read moredoctor's visit, I went to the receptionist desk to request the clinical notes for the visit, and told it can't be done, because it was not ready, and to call back and request it over the phone. It is August, the receptionist did not identify who she was. I told her the request to be sent via mail or email my clinical notes and test records, since it was not ready then. She was the most rudest person with such an abrasive combative attitude. Talk about winning the trophy for having ZERO etiquette and professionalism in customer service. Even the manner in which was said, she don't know who the receptionist was. I immediately sense this was going to be a combative zone talking with her. She told me in the most aggressive tone, the waiver release was not signed to obtain the notes to be sent. I told her, I was there and given all the paperwork needed for the visit and release forms. She told me, "no you didn't". Just asking a question felt like an unnecessary confrontational. I kept my cool and monotone in my voice. But, you can feel the negative vibe brewing with her. I'm from New York and don't tolerate this. On the phone or online, acting tough just shows your insecurities, power-trip desire ego, and sadness in life. I told her, when I was there that day, I requested the clinical notes and records, the receptionist told me it wasn't ready to be printed, and she was the one who gave me all the paperwork to sign. If I didn't sign it, she would have inform me that I needed to sign another in order to release the notes and records to me, for when I call over the phone. At the end, after dealing with her nasty azz attitude, she told me, she need to ask the doctor later this week, if he can give permission to release the clinical notes to be sent to me. In person, the staff were professional and ran the place smoothly with no issue. I assumed they gave all the paperwork to sign to release the records. On the phone, it felt like a slugfest boxing match with words. In other words, they lied giving song and dance with a punch to not send the clinical notes when requested, since they don't give it right away, saying you have to call at a later time. Only to deal with this wackjob. Doctors are competent, office staff for in-person were adequate. But this woman, she needs to be replaced for someone who knows the decorum for customer service, to talk to patients over the phone.

The doctors are fine but the wait is about 4 hours. I went here because they were recommended by my…read moreoptometrist but the wait does not warrant anyone going there. My appointment was at 9:15am and it is now 12:30pm with no end in sight. They told me to expect a 2-3 hour wait but when the appointment verges into 4 hours, it is not worth a New Yorker's time. The waiting room was full of retired older people so they may have the time to wait but for people who have jobs and kids, give this a skip!

The doctors in this practice are friendly and very knowledgeable. The care I have received from…read morethem has been top-notch. The office staff is lovely as well and the facility is always beautifully maintained.

The New York Times is finally coming out with a story on negligent surgeons in New York, and Dr…read more Angioletti is named as one of them. He caused loss of sight in my left eye and when I dared to post a review of my experience, he "sicked" two lawyers on me, one from NYC, one from Long Island, both of whom threatened me with legal action if I posted anything further. I am devastated by this entire experience, and have to live with this every single day.

After waiting for 2 hours and 15 minutes and being told the doctor is with another patient and…read morethere is still someone else before me , I walked out. no one should have to wait 2 plus hours to see a doctor . when I told the manager they are booking too many appointments and not leaving enough time per patient she just said the doctor needs to give everyone time . So as I said booking tooo many appointments. I'm 60 years old but most patients were elderly and were sleeping in what waiting room chairs. I would call keeping them waiting elder abuse . this was the Quentin road office . Reize R. april 20222

Very satisfying first visit. Staff helpful and pleasant. Office is clean and comfortable. The level…read moreof care and the interaction with the doctor was positive. He listens, he reassures, he explains. I will come back to Dr. Cooney when needed.

Dr Parikh is a wonderful diagnostician and a caring physician. He takes the time to explain and…read moreshow details of all the tests and answer any questions without rushing you. He truly cares about his patients!

From the owner: We are an ophthalmology practice that specializes in treating diseases of the retina, some of the…read moremost common being macular degeneration, diabetic retinopathy, and vein occlusions amongst other things. Our physicians are ready to help you with all of your retinal needs!

Wait long time to see eye Dr - Had to leave last time - all…read moreI kept getting was your next in line - everyone coming and going and I'm still waiting- I don't think I'll be coming back here anymore- I don't have patience for this.

This is a growing practice of excellent doctors. I came to USEC because my doctor recently joined…read morethe practice. Her quality of care remains exceptional. The office experience is dismal at best. Making appointments on the website is not the easiest, updated records don't seem to be recorded to the database that the practice uses (mostly powered by 3rd party, Athena), no one answered the phone on two separate occasions during office hours, averaging 7 minutes on hold listening to a pitch about the practice. I will go back to USEC because Dr Arthur is an excellent doctor and consummate professional, thorough and cares about patient well-being. The overall process needs to be evaluated because it is not befitting of professional organization.