An incredible variety of shoes and sports items -- truly impressive. There's an entire wall devoted…read moreto Jordans, another packed with Air Max, and plenty of Converse sprinkled throughout the store. The selection alone is worth stopping by for. But what really stood out was the customer service. There were three employees working during my visit, and each one went above and beyond to help -- far beyond what you usually expect in a busy mall store. Their friendliness and willingness to assist made the whole experience exceptional. The store is located inside a beautiful and very lively Westfield mall, with plenty of free parking outside, making it super convenient to visit.

I placed an order on Saturday and received it today, so shipping was fast. Unfortunately, the shoes…read moreI received were badly defective -- multiple paint marks, scuffs, glue residue, creasing, and overall they looked used from most angles. This was very disappointing, especially since I expected a new, accurately described item. I contacted customer service immediately. It took over six minutes to reach a live person. Anthony assisted me and was polite, but Rookie Kids' policies are unacceptable. I was asked to email photos of the defects, which I did. I was then asked whether I wanted a refund or replacement. I needed the shoes urgently, so I requested a replacement. Instead of promptly resolving the issue, I was told my request had to be reviewed and approved first. Only then would I receive a return label, after which I would have to ship the defective shoes back, wait for inspection, and then finally have a replacement shipped. This process is not ideal for a customer who already paid in good faith for a brand-new item. Most reputable companies will immediately ship a replacement and include a return label, with the understanding that if the damaged item is not returned, the customer will be charged. Rookie Kids' policy unfairly delays the resolution and leaves the customer without the product they purchased for far too long. Fast shipping means little when the product arrives defective and the company does not stand behind their merchandise with efficient, customer-friendly solutions.

Good customer service and dope Staff. Love coming here. 1 of the ladies put me on to their…read moreoversized heavy t's and I'm In love with the quality . Excellent pricing as well.

Customer service is horrible the workers just stand around and talk to each other I wouldn't buy a…read morepair of socks from this place

New Balance shoe's on sale ! 12/30/22…read moreInglewood, Ca. 5 for PABLO ! Have not had service like this in a while and when I do I'm a gluton and I return. As easy as we walked in to shop we walked out with 3 pairs of shoes all due to Pablo. He is a great employee he asked what 2 of us were searching for in shoe's and size. He then walks out with 3 pairs of shoes for us to try. After trying them on and another set of shoes to try on in another color we quickly found our pair and rushed to cashier. This big 5 is immaculalent! The employees here are helpful in ever department They are located in Crenshaw Shopping Center with unlimited amount of parking here and shops. Short & Sweet

False advertising- Big 5 On 5/23/24, They advertised a…read moremulti-purpose wagon for $55 with a coupon. I went to the 11310 Crenshaw/Imperial store and submitted my coupon to the clerk. He, in turn, called the manager and gave him the coupon he said I would check and see if we have any in stock. I waited over 20 minutes. I looked to the rear of the store, and I saw him talking to someone for about 10 minutes. He said we don't have any. I said let me have the blue one by the door. He said that one is $99. I said since you don't have a D on the day of sale, can't we work out a deal? He said it didn't work line, that I said you didn't have the same multi-purpose wagon anyway. I wo not be coming to any Big Five anymore. You guys are false advertising. How many did you have on the first day if he didn't receive

Great shop - I wish there were more like this! Good…read moreselection of Sneakers, semi-Hype, & streetwear options. Jordans, Nikes, Adidas, etc... Prices were reasonable & not taxing. I was greeted & welcomed upon entering - so staff gave off friendly vibes (always important). Hope to come back to buy/sell sometime soon

Costumer service is non existent! Good selection of items but I wouldn't returned due to their bad…read moreattitude and poor costumer service. I felt like I was being watch for some reason specially when it was time to pay. The funny part is that I ended up spending more than $300.

Safari and his staff his wife and all the guys are awesome. They are very knowledgeable in all…read morethe sports which they cater. Full selection of tennis rackets, strings, accessories bags and surprisingly very good selection of apparel. If you want to find something in tennis or pickleball they've got it. Stringing onsite with fast turnaround. I bought two Wilson RF01 Pros from them. they always have multiple of the same racket for serious players. They let me weigh the frames to make sure they matched and use my balance board so that I could customize them to my spec. Great people great service good atmosphere excellent selection. They always have things in stock that's the key. I've been coming here for more than 20 years.

incredible store! great products. staff was very helpful and nice. locally owned!!! very nice…read moretennis rackets.

What's Amazing staff, Manager Anthony has. The two sales associates Maria and Jesus were amazing…read moreassisting me with my purchase. They had what I needed n they were quick to check me out, although they were very busy. Maria was very bubbly and friendly as she did my return. Usually they are upset, but she was Super sweet. Thank you Champs, keep up the great work. I'll be coming back

Took my son to Champs for the first time to get the new Le Melo Rick and Morty b-ball shoes for his…read morebirthday. The staff was welcoming and we were directed to the side of the store that had my son's size. Ashley greeted us and was just a pleasure to work with. She made sure the shoe fit properly which is a huge plus for me because I have a growing pre-teen. Ashley really showed us personalized attention and she sold us another pair of cross trainer shoes for just everyday school use. We came in for one pair and left with two! And to top it off, Cassandra at check-out was so nice and patient as my son gathered his gift card and cash to pay for his birthday purchase. I was impressed with how carefully she checked the shoes and placed them back into the box with care which is something that I care about. Overall, we had a great shopping experience and will visit again.

The best to get your stuff friendly staff great prices on merchandise recommended for you t shirts…read moreand caps

This place is great if you're looking for work shirts, boots, safety vests or large duffle bags…read moreamong other things. The prices are very reasonable and you'll be able to find many things for work and to wear casually. The owners and the staff are very friendly and will help you find anything you need. So if you're looking for work shirts and other related work gear I recommend this place.

I keep my setups pretty standard for a few years at a time but occasionally need a new deck or…read morehardware/wheels to get by. Great prices, great service, and they're located in the heart of the Black mecca known as Leimert Park. Not limited to skate gear, they also have a solid selection of shoes and Docs. Ask for Steve-O or Trey and they'll get you right. Shouts out Neighbors!

The skate shop is amazing and so is the service! The guy was nice and I really recommend this place…read moreto anyone in the area